Employment

OBJECTIVE
To secure a challenging, growth-oriented opportunity that utilizes both my technical and customer service and satisfaction skills to maintain and improve efficiency, service and profitability.•••••EDUCATION
Bachelor of Arts and Science in Computer Science
University of Delaware, Newark, DE
Major: BS Computer Science May •••••
Minor: Management Information Systems
Cumulative GPA: ••••••••••EXPERIENCE
Consultant Cecil County Department of Social Services February ••••• - Present
Participated in a semester long capstone project as part of a student consulting team which designed and implemented an information system for a non-profit agency. Lead a team of 5 consultants in analyzing productivity and efficiency processes at CCDSS. Worked directly with the director and department heads to design and propose a software package to measure employee productivity and quality of service. Implemented the software solution over a network of ••••• computers and compiled productivity results. Provided employee training at CCDSS on how to use the implemented software and developed a user guide for future expansion to other departments at CCDSS.•••••Guest Service Agent Miramar At Waikiki Hotel June ••••• Aug •••••
Worked at the front desk of a privately owned, midsize, 4 star hotel located in the center of the city. Performed daily duties as a guest service agent to provide guests with a memorable and friendly experience. Some of the duties included guest check-in/check-out processes, guest satisfaction issues, room assignments, reservations, cashier duties, generating arrival/departure reports, etc. •••••Loan Processing Assistant Hawaii Outsource Mortgaging Aug ••••• Aug •••••
Processed loan applications from national and regional banks. Performed duties such as: data entry into a centralized database, escrow approval, appraisal request, credit checks, and communicating directly with loan officers at participating banks. Maintained
and serviced office computers using Windows NT and loan processing software. Developed a ••••• computer, 5 printer LAN.•••••Computer Instructor - FunGates Inc. Jan ••••• July •••••
Taught computer software and computer skills to children and teachers. Designed computer labs, purchased computers, selected software, and installed equipment at FunGates schools. Freelance design brochures, fliers, book covers, PowerPoints, and other advertising media for distribution at FunGates schools. Enrollment at schools worked at totaled •••••+ students and •••••+ teachers.•••••SPECIAL SKILLS
Microsoft Word - Expert 8 years
Microsoft PowerPoint - Expert 8 years
Microsoft Excel - Expert 5 years
Microsoft Access - Expert 4 years
Windows NT/••••• - Expert 5 years
Windows XP/ME/••••• - Expert 6 years
Microsoft Exchange - Beginner 1 years
Unix - Intermediate 4 years
Network LAN/WAN Architecture - Intermediate 6 years •••••HONORS
University of Delaware Deans List ••••• Present
University of Delaware Honor Roll ••••• Present
University of Delaware MIS Honor Society•••••ACTIVITIES
School to Work Program with GTE Hawaii (Verizon)
Meals on Wheels Program during holiday season ••••• Present
Active member at local church