Entry Level

OBJECTIVE:To obtain an entry-level position in a growth oriented organization where I can utilize my business management skills and high level of motivation.•••••EDUCATION:Bachelors Degree in Business Studies/Business Administration - •••••/•••••
Southern New Hampshire University, Salem, New Hampshire.
Cumulative GPA: •••••/•••••
Related Coursework:
Strategic Management & Policy
Organizational Behavior
Compensation
Human Resource Management
Entrepreneurship
Managerial Accounting
Human Relations in Administration
Operations Management

Associates Degree in Business Management w/ Computer Applications - •••••/•••••
Northern Essex Community College, Haverhill, Massachusetts.
Cumulative GPA: •••••/•••••
Related Coursework:
Accounting & Business Finance
Business Management & Law
Public Speaking
Statistics & Calculus
Advanced Database Management & Oracle
Marketing
Economics
Information Technology •••••Institute of Bankers of Sri Lanka
Intermediate Banking Diploma•••••COMPUTER SKILLS:
Microsoft Word, Excel, Access, PowerPoint & Oracle Database Management•••••WORK EXPERIENCE:
Hongkong & Shanghai Banking Corp. (HSBC)
Charge-backs & Risk (June ••••• August •••••)
Arbitrated Visa card/Master card compliance and good faith processing.
Safe guarded the bank from potential loss by ensuring compliance with Visa/Master card bylaws and dispute resolution.
Maintained a high level of customer service by ensuring all correspondence pertaining to credit charges is dealt with minimum delay.
Maintained a high level of decision making in respect to identifying customer rights.
Effectively handled all disputes relating to acquiring credit card charges.•••••Hongkong & Shanghai Banking Corp. (HSBC)
Merchant Services (March, ••••• June, •••••)
Handled over-the-counter bank transactions.
Carried out data entry operations.
Supported Banking Audit operations.•••••Northern Essex Community College
Peer Tutor Accounting•••••HONORS: Presidents List, Southern New Hampshire University All terms
National Deans List •••••
Deans List, Northern Essex Community College All terms
ALL-USA Academic Team •••••
College Reading and Learning Association (CRLA) Tutoring Certificate
Emerging Leader Certificate of Distinction NECC
Certificate of Excellence HSBC (5 Awards)•••••References Available Upon Request