Entry Level

PERSONAL STATEMENT

A proactive self-starter with solid customer relations background with analytical understanding. A proven go-getter by exceeding all standards set by management and a solid methodology for success. Seeking a challenging environment to utilize my interpersonal, communication, and business skills.

PROFESSIONAL DEVELOPMENT

EverBank/Personell One, Title Operations
April •••••Present

Process all title requirements in order to get a file ready to close. Duties include placing the order with the title company, making sure all the documents have been received for closing, order payoffs and subordinations agreements. Proofread new and existing title policies to make sure information is accurate and sufficient.


Aetna, Provider Services Representative
August •••••June •••••

Assist providers with members benefit information including reviewing claims and preauthorization information. Answered questions and resolved issues based on phone calls and letters from providers. Maintained a high level of customer satisfaction and product knowledge.

AT&T Wireless/Convergys, Customer Service Team Leader
May •••••November •••••)

Supervised team of ten employees, checked employee accuracy, trained new employees, and helped the team to meet and exceed the project goals for the month. Assisted the team members with escalated calls including ordering equipment and reviewing customers bills.

EDUCATION
Jones College, B.S. candidate in Business Administration
Expected graduation date is May •••••, •••••
Fully trained in all phases of management including accounting, administration, marketing, and office procedures.


COMPUTER EXPERIENCE: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Internet experience.

REFERENCES

Jennifer Murnin Aetna Supervisor (•••••) •••••

Marlon Hawkins Aetna Supervisor (•••••) •••••