btain a position which will utilize my talents of leadership, organization, creativity and administrative skills, to achieve excellence in company goals, with personal growth and satisfaction.
Administrative Technician III, ••••• -Present
Texas Commission on Environmental Quality (TCEQ), formerly the Texas Natural Resource Conservation Commission (TNRCC) Region ••••• Houston, ••••• Polk Avenue, Suite H, Houston, TX ••••• Supervisor- Nicole Bealle
Provides administrative needs for 2 team leaders and ••••• investigators (back up administration for Waste Section Manager, Municipal Solid Waste and Petroleum Storage Tank Teams), liaison for Central Registry during CCEDS rollout for Region ••••• Central Registry contact for Region •••••
Prepares and/or distributes routine and special detailed correspondence, reports (including Crystal Reports), forms, and documents. Maintains files and records for an Industrial and Hazardous Waste section. Performs complex data entry . Assists in compiling statistical data and prepares various charts, graphs and written summaries. Assists in development of policies and procedures.
Provides assistance (including technical assistance) in answering phone calls, routing incoming calls, taking messages, greeting visitors, and directing them to appropriate staff or agency.
Extends technical assistance to staff for computer system needs, and am CCEDS (Compliance Enforcement Database System) liaison for Central Registry for Region •••••
Responsible for purchasing, training registration, and safety/lab equipment and supplies for Waste Section Employees. (Including database, purchase order/budget entries, quarterly reports ).
Other duties include MSW Proctor for Regions •••••, and special projects, as needed, for management of Waste Section Program.
Operator/customer asst. (•••••)
Southwestern Bell Telephone Company (SBC) ••••• Winding Way, Lake Jackson, Texas, Supervisor- J. C. Hebert
Operator/Customer Assistance, Provided customer assistance with call completion, rates, and directory listings for Southeast Texas. Team Leader for Group Untouchables, database entry, reports, meeting agenda, other duties as needed.
Clerk IV (Sr.) (•••••)
American Telephone and Telegraph (AT&T) •••••
••••• - ••••• Clay, Suite •••••, Houston, TX, Supervisor-Cherise Robertson
Clerk IV, Support Services; provided clerical support, including supplies, sales presentation design, and other administrative needs for business sales office in Houston, Texas.
••••• ••••• LBJ Freeway, Dallas, Texas, Supervisor-Della ONeal
General Service Clerk, Support Services; providing clerical support for multiple departments with AT&T. Including mail services, record retention, word processing, copying, supplies, etc. Supervisor 2 years, Acting Group manager 3 years, in charge of TSPS office employing ••••• operators, and managed team of ••••• employees (responsible for work observations, job descriptions, time sheets, budgeting, training, safety , and miscellaneous other duties). Worked (on loan) at various locations in Dallas Metro area while working with Support Services and Operator Services.
••••• - Oklahoma City, Oklahoma, Supervisor-Bertie Carty
TSPS Operator/Supervisor; worked as operator for local and long distance, overseas, air/ground, emergency •••••, and Hotel Billing Center. Including training, in charge/timekeeping, billing, bill corrections, etc.
Central Oklahoma University-Edmond, Oklahoma (•••••)
Eastfield Community College-Mesquite, Texas (•••••)
Brazosport College- Lake Jackson, Texas ( ••••• )
University of Texas at Austin, Texas (•••••present) Continuing and Extended Education
College of the Mainland, Texas City, Texas (•••••) Continuing and Extended Education
State of Texas- Employee Training:-Austin, Texas
••••• EEOC- Equal Employment Opportunities •••••/8/•••••
••••• EEOC Update for Employees 1/•••••
••••• Agency Orientation- •••••/6/•••••
••••• Safety Training (Current- 8 per FY)
••••• Data Standards Training- •••••/•••••
••••• Record Retention/Document Storage•••••/•••••
University of Texas at Austin- Austin, Texas- January ••••• (Continuing and Extended Education)
••••• Developing Interpersonal Skills ••••• CEUs 1/•••••/•••••
••••• The Effective Office Professional ••••• CEUs 1/•••••/•••••
••••• Advanced Business Writing ••••• CEUs 2/•••••/•••••
••••• Take Control Of Your Time/ Managing Multiple Priorities ••••• CEUs 2/•••••/•••••
••••• Stress Management ••••• CEUs 3/•••••/•••••
••••• Understanding Human Behavior ••••• CEUs 3/•••••/•••••
••••• Workplace Violence ••••• CEUs
College of the Mainland- Texas City, TX
••••• McCoys RCRA Seminar, ••••• CEUs, •••••/•••••
New Horizons Computer Learning Center- Houston, Texas
••••• Word Perfect ••••• Level I & II, ••••• CEUs, 7/•••••
••••• Paradox ••••• Level I, ••••• CEUs, 7/•••••
••••• Quattro Pro ••••• Level I, ••••• CEUs, 7/•••••
••••• Presentations ••••• Level I, ••••• CEUs, 2/•••••
&#•••••; MS Word 7, Excel
&#•••••; Corel Suite ••••• (Paradox, QuattroPro, WordPerfect, Presentations )
&#•••••; Windows •••••/•••••/XP
&#•••••; Notary Public experience
&#•••••; Office Administration
&#•••••; Consolidated Compliance Enforcement Database (CCEDS)
&#•••••; Central Registry edit/user (Statewide Database for Facility Information)