ADMINISTRATIVE / UNDERWRITER / CUSTOMER SERVICE (professional)
Experienced organization and planning skilled professional. Hard working and highly motivated customer service individual, with a strong work ethic. Learns quickly, enjoys challenges and works independently as well as collaboratively in a team setting.
Ability to create and maintain a positive relationship with internal and external customers
Ability to communicate effectively and respectfully with coworkers, professionals and nonprofessionals, at all levels.
Highly motivated, self directed professional individual with ability to learn new things quickly.
Versatile and flexible able to multitask and think quickly under pressure. Poised and confident with the ability to function as part of a team or as an individual.
Exceptional Computer Skills: Proficient in Word Perfect, Word, Lotus, and Excel, Publisher, Access, AS•••••, AIM & Image Rite.
•••••August ••••• United Church Home Society, Inc. Orchard Park, NY
Executive Assistant to the CEO
Planning and execution to meetings from selection of location to taking of minutes
In charge of the office systems, computers, supplies, etc.
The editor of our semi-annual newsletter that is distributed to over ••••• members.
Chair of the society membership - solicitation of new and renewal membership, account and collect.
Was part of a four person team to apply for several grants offered in New York State for the start up of our homeless youth program.
In charge of all donations that are received by the Company.
Overall right hand to the CEO, the Board of Trustee, Boards of Directors and staff.
••••• Merchants Mutual Insurance Group Buffalo, NY
Customer service with the agents via telephone, mail, email, and fax. Ensuring timely responses to emails, voicemails, and memos received.
Quote and New policy acceptance/declination review to include reviewing prior history, making sure all information is on the application, contacting agents for additional information, internet research on the risk, file documentation, pricing generated or declination memo sent within my authority.
Policy issuance includes work above and data entry through our policy management system.
Processing changes to policies and various memos and correspondence to agents
••••• Russell Bond & Co Buffalo, NY
Brokering renewals for large accounts.
Inspection review comparing the inspection to the policy information, suggesting changes to agents, and getting any additional necessary information.
Processing endorsements, audits, cancellations and reinstatements.
New policy and renewal issuance.
••••• Erie Community College Blasdell, NY
Associates of Science in Business Administration
Certificate in Small Business Management
•••••Present •••••AICPCU Buffalo, NY
Certificate in Commercial Auto
Certificate in Workers Compensation
ASLI Designation currently in progress
Power Point Certificate currently in progress