Executive Asst

QUALIFICATIONS
High-energy and dependable and Self starter and Self motivated
Self-motivated; detail oriented; function well both independently and as a team member
Responsible and have good communication skills
Great Listener
Received multiple •••••% quality scores.
Obtained the position of a Consultant and won many awards in my time at The Hartford
Received a ranking of ••••• out of ••••• for overall quality, ••••• is the top honor.

COMPUTER SKILLS
Windows XP, Microsoft Office, Caf and Client

EDUCATION
Bachelor of Science in Business Administration and Marketing , August •••••
Eastern Connecticut State University, Willimantic, CT
Concentration: Marketing

Suzhou University, Suzhou, China
2 weeks Study Abroad Program

COURSEWORK
Marketing Research•••••Business Finance•••••Business Management
Industrial Marketing•••••Financial Accounting•••••Business Report Writing
Principles of Marketing Managerial Accounting•••••Operations Management
Consumer Behavior Statistical Data Analysis•••••Sales Management


EXPERIENCE

AARP Customer Care Training Specialist Support Person ••••• to Present


AARP Customer Care Representative The Hartford, Southington, CT ••••• •••••/••••• •••••

Handle customer inquiries, complaints, billing questions and complex issues
Trained in multiple lines of business including Auto and Home
Go above and beyond for my customers on a regular basis
Exceptional team player
Consistently meet and exceed performance objectives in all areas (Q2, Customer
Commitment time, availability, and overall quality)

Intern Valassis Inc, Windsor CT••••• 5/•••••/•••••
Assisting in organizing projects to meet deadlines
Use of excel and Microsoft outlook on a daily basis
Working confidentially on projects and information
Interacting and working well with members of the networking team
Mapping using Crossbow

Student Assistant ECSU Gelsi-Young Hall, Willimantic CT ••••• 6/•••••/•••••
Deal with confidential information
Enter purchase requisitions on Banner
Fax, file and organize requisitions
Trained other student employees