Financial Center Manager

•••••Areas of Proficiency•••••Program Management/Development: Program Development and Oversight, Interviewing, Procedure Writing, Problem-Solving, Supervision of Staff, Client/Vendor Relationships, Sales and Telemarketing Programs, Territory Development, Trade Shows•••••Sales Management: Recruitment, Interviewing, Hiring/Dismissal, Training, Supervision, Evaluations, Quote Presentations, Sales Negotiations, Outside Rep Firms.•••••Operations: Responsibility for overall functioning of Sales department and Financial Center, including budgets, sales dollars, management of sales force, independent rep firms, and financial center staff, telemarketing, and customer service.•••••Marketing: Direct Sales, Preparation and Presentation of Quotes, Direct Mail Campaigns, Telemarketing Programs, Promotional Products, Trade Shows, Trade Magazine Campaign•••••Purchasing: Putting Out Bids, Ordering, Awarding Contracts, Obtaining Discounts, Deliveries, Returns, Damage Claims•••••Sales: Telemarketing, Engineer Interface, Customer Qualification, Target Negotiation, Quote Presentation, Relationship Building, Increase of Sales Dollars and Customer Base.•••••Customer Service: Manufacturing interface, Customer interface, Expediting, Problem-solving, Sales Support.•••••Trade Shows: Organization of Supplier Booth, Setup/Tear-Down, Scheduling, Promotion Campaign.•••••Computer Skills: Microsoft Word, Excel, Power Point, and Outlook.•••••Employment History•••••2/••••• thru 7/••••• Financial Center Manager, Wachovia Bank Appomattox, Virginia, Financial Banking Institution offering all service banking options
Responsibilities: Supervision and Management of Overall Financial Center service, Book of Business, and Financial Center goals, including operational efficiency and transaction performance; lead the team to grow and obtain customer relationships while ensuring the overall delivery of exceptional customer service.•••••Continued:•••••Accomplishments: Instrumental in producing over •••••% growth in deposits and loans and increasing Book of Business balance growth and deposit growth by •••••%.•••••••••• to ••••• Sales Manager, Techtron, Inc••••• Cleveland, Ohio, Electronic Contract Manufacturer for Printed Circuit Board Population, PCB design, and electro-mechanical assemblies
Responsibilities: Supervision and Management of Independent Representative Firms, field sales, and customer service; promoting and initiating new sales with the sales group as well as growing my own accounts: negotiating and assisting in product pricing, material procurement, and resolving engineering design issues, budgets and sales goals.
Accomplishments: Successfully grown sales territory by •••••%; expanded customer base by •••••%: promoted the advancement of new sales recruits to field sales.•••••••••• to••••• Outside Account Manager, Intrinsics International, Inc. Hudson, Ohio, Manufacturer of Printed Circuit Board Fabrication, Design, and Electro-Mechanical Assemblies.
Responsibilities: Training and supervising new sales recruits; increasing sales in assigned territory, problem solving between manufacturing and/or engineering and customer base to include: design issues, manufacturing specifications, and delivery schedules.
Accomplishments: Successfully grew sales territory by •••••% in both manufacturing and assembly plants; expanded customer base by •••••%; developed and implemented telemarketing program for the sales group.•••••••••• to•••••Outside Account Manager, Future Active Industrial Electronics, Inc., Mayfield, Ohio, Electronic distributor for Semi-Conductor and Passive Components.
Responsibilities: Interviewing, hiring, and evaluating new sales recruits; training of inside/outside sales; maintaining and creating new sales for established account base; organizing new product design between customers and engineering.
Accomplishments: Awarded Salesperson of the year ••••• and •••••; promoted from inside sales executive to Senior Account Manager in •••••; developed new sales territory of •••••K per month; increased sales staff by •••••%.•••••••••• to•••••Inside Technical Sales Representative, Victoreen, Inc., Solon Ohio, Manufacturer of radiation detection equipment and high meg electronic components.
Responsibilities: Increasing sales and customer base for new Canadian sales territory; worked with outside sales representative to coordinate sales efforts from both inside and outside positions; acted as liaison between manufacturers, dealers and our customers; participated in yearly medical trade shows.
Accomplishments: Awarded Sales Person of the Year •••••; increased sales profits by •••••%.•••••Education•••••Clemson University Clemson, SC BA in Business Administration, Maintained ••••• GPA•••••Interests•••••Pilot in Training, Running, Travel, Music, Cooking, Entertaining, Extrovert•••••References•••••Upon request