Obtain the position to work with customer, providing solutions and customer service over the phone or face to face in fast-paced, retail or office environment.
Heald College, San Francisco•••••San Francisco, CA•••••May •••••
Certification in Office Skills
5 plus years of call center work experience.
Completed formal customer service training in ••••• with WNS Global.
Experienced billing and booking agent in telecommunications and travel industries.
Highly skilled in the use of Microsoft Office applications as well as Otis, Excaliber, QuickBooks.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in high volume, high stress, environment.
Self starter with a can-do attitude.
Customer service representative: Globus Micro, Newark, CA, •••••/•••••/•••••
Answered inbound calls to fix appointments for a networking specialist visits.
Technical Support Officer: Convergys, Gurgaon, India, •••••/••••• •••••/•••••
Answered inbound calls for AT&T Dial-up Internet services. Resolved customer queries for technical errors including connection errors, configurations, email clients, browsers, and provided basic navigation directions.
Customer Service Representative: WNS Global, India, •••••/••••• •••••/•••••
Worked for American Express Travel to book air, hotel, and vacation packages. Provided solutions to customers with changes in air and hotel reservations, using Otis, Excaliber and similar travel tools and resources.
Customer service Representative: Perfexa Solutions, India, •••••/••••• •••••/•••••
Resolved billing issues and collected on accounts receivables for telecommunications and medical services. Provided with customer services, collections, email support and sales for Global Fibernet telecommunications.
Sales Representative: Delhi Call Center, Gurgaon, India, •••••/••••• •••••/•••••
Sold AT&T wireless, T Mobile and Verizon wireless in a call center environment.
Available upon request