By exercising my talents in writing, geography, and Geographic Information Systems to become a more experienced problem solver and organizing these talents so that I can achieve better results in my job performance.
•••••; B.A. Degree, Geography Urban/Transportation Planning, University of North Carolina Greensboro; Greensboro, North Carolina
•••••; B.A. Degree, English Writing, High Point University; High Point, North Carolina.
July •••••Present: Operations Clerk I for Randstad Temporary Services (Wachovia); Winston-Salem, North Carolina
-Temporary employee for Wachovia while seaching for a permanent position
-Using Kofax software to record and maintain confidential documents from Wachovia/Wells Fargo clients and scanning them into a database.
-Helped organize trust documents for the Wells Fargo/Wachovia merger.
-Prepped WDS auto loans
May •••••July •••••: Customer Service Representative for the Greensboro Transportation Authority (GTA) Veolia Transportation; Greensboro, North Carolina
-Using my knowledge of geography has helped me in this position and has given me a great opportunity to help others who are not as educated in the world of geography.
-Answering incoming calls from city residents and providing them with specific geographic information on where public transportation routes are located.
-Selling GTA passes to residents which helps generate ••••• million dollars annually in public transportation funds.
-Using Geographic Information Systems (GIS) to help develop new routes for public transportation and implementing new ideas to the City of Greensboro to help city residents.
-Communicating effectively with coworkers, supervisors, and city residents to solve problems (i.e. lack of bus routes, customer complaints) and formulating new ways to achieve success in difficult situations.
July •••••January •••••: Assistant Manager for Walgreen Drug Store (#•••••); Clemmons, North Carolina
-Concentrate on Walgreens number one responsibility, providing excellent customer service for all customers.
-Ordering Merchandise and staying within certain budget restrictions.
-Processing payroll for Walgreens employees
-Familiar with AS••••• software
-Processing inventory, exchange, cash handling, cash counts, and refund reports.
-Merchandising of items (seasonal, non-seasonal), stocking shelves and moving inventory from multiple locations to generate positive sales for store and company.
-Unloading ••••• piece truck once a week.
-Supervising up to six employees at once and delegating certain tasks to each one.
April •••••July •••••: Certified Photo Technician for Walgreen Drug Store (#•••••); Winston-Salem, North Carolina
-Worked full-time while attending High Point University during senior year (•••••)
-Processed film for customers in a professional manner and set time goals for completing each roll.
-Used problem solving skills when confronted with angry customers that have helped me gain confidence in difficult situations.
-Merchandising and stocking of shelves.
-Cash handling and register knowledge.
-Unloading ••••• piece truck per week.
-Promoted in July ••••• to Assistant Manager by district manager.
September •••••September •••••: Office Assistant for the Music Academy of North Carolina; Greensboro, North Carolina
-Worked part-time during my junior/senior year while attending High Point University.
-Answered phone calls from future students and mailed out applications for admission.
-Organized brochures and distributed them to over two thousand people.
-Gained my experience in MS Excel, Word, Power Point, Access, Fax, Computer
-Remained focused on providing excellent customer service.
-Wrote geological research on public transportation routes and the lack of in the city of Greensboro. Certain data variables were provided by the census website, then analyzed by SPSS statistical software to find any correlations between them. I was assisted in making maps using GIS software to add to my report.
-Researched two world cities; Shanghai and Dubai. I then wrote a report, once the literature review was completed, analyzing both cities urbanization curves, the evolution, and future of these two cities.
-Submitted literary works to Phoenix Literary Festival at High Point University and had them published in November/•••••
-Assisted store and district management with opening of Walgreen Store # ••••• in Winston-Salem, North Carolina in May •••••
-Assisted store and district management with opening Walgreen Store #••••• in Cary, North Carolina in August •••••
-Assisted store and district management to open Walgreen Co. Store #••••• in Mt. Airy, North Carolina in August •••••
Dionne Pittman, Manager of Fix-Route Operations for Veolia Transportation; Greensboro, North Carolina. (•••••) •••••
Brooks Norman, Store Manager of Walgreen Drug Store; Winston-Salem, North Carolina. (•••••) •••••
Warren Wiggley, Customer Service Representative for Veolia Transportation; Greensboro, North Carolina (•••••) •••••
Dr. Selima Sultana, University Professor for the University of North Carolina Greensboro; Greensboro, North Carolina (•••••)•••••