Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; hard working, multi-tasking, with outstanding telephone, scheduling, and documentation skills.
*Energetic and critical thinker
*Type ••••• WPM
*Excellent communication skills
*Highly organized with superior attention to details
*Microsoft Office, Word, Excel, and Power Point
*Handled customers effectively by identifying needs, quickly gaining trust, approaching situations and resolving problems to maximize efficiency
*Highest scores on Post Call Surveys
*Demonstrated proficiency in telephone email, fax, and front desk reception within high volume environment
*Investigating any necessary information for proper referrals, and billing for insurance companies, also verifying patients insurance and benefits.
*Retrieved and refiled patient charts in proper sequence to maintain organization and up-to-date paper work information.
*Correspond with patients through phone, fax, email, and in person to schedule appointments, MRIs, CT scans, and answer inquiries.
February ••••• to February •••••
May ••••• to Janurary •••••
August ••••• to February •••••
Customer Service Representative
January ••••• to November •••••
Premier Orthopedics & Sports Medicine-Nashville, TN
(Skyline Medical Center)
Insurance Verification Specialist/ Front Desk/ Clerical
Creek Wood High School
Graduated ••••• (Diploma)
Austin Peay State University
August •••••March •••••
*References Available Upon Request*