Healthcare

•••••


Career Focus:
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; hard working, multi-tasking, with outstanding telephone, scheduling, and documentation skills.

Core Qualifications:
*Energetic and critical thinker
*Type ••••• WPM
*Excellent communication skills
*Highly organized with superior attention to details
*Microsoft Office, Word, Excel, and Power Point
*Patient Scheduling
*Insurance Verification

Accomplishments:

Customer Service:
*Handled customers effectively by identifying needs, quickly gaining trust, approaching situations and resolving problems to maximize efficiency
*Highest scores on Post Call Surveys

Multi-Tasking:
*Demonstrated proficiency in telephone email, fax, and front desk reception within high volume environment

Research:
*Investigating any necessary information for proper referrals, and billing for insurance companies, also verifying patients insurance and benefits.

Patient Charting:
*Retrieved and refiled patient charts in proper sequence to maintain organization and up-to-date paper work information.

Scheduling:
*Correspond with patients through phone, fax, email, and in person to schedule appointments, MRIs, CT scans, and answer inquiries.

Employment Summary

February ••••• to February •••••
Onward Manufacturing-Dickson
Factory Worker




May ••••• to Janurary •••••
Wendys-Dickson, TN
Customer Service


August ••••• to February •••••
Convergys-Clarksville, TN
Customer Service Representative

January ••••• to November •••••
Premier Orthopedics & Sports Medicine-Nashville, TN
(Skyline Medical Center)
Insurance Verification Specialist/ Front Desk/ Clerical


Education

Creek Wood High School
Charlotte, TN
Graduated ••••• (Diploma)


Austin Peay State University
Clarksville, TN
August •••••March •••••

*References Available Upon Request*