Help Desk Analyst

PROFILE•••••Motivated self-starter with over six years of Computer Support Services experience. High levels of interpersonal and organizational skills, with the ability to contribute independently to a positive team environment. Pro-active, solution oriented, with excellent conceptual and analytical skills. Effective with clients, co-workers, and all levels of management in relation to training, service, and troubleshooting. •••••HIGHLIGHTS OF QUALIFICATIONS•••••&#•••••;Multi-Divisional LAN/WAN Technical Support
&#•••••;Telecommunications Administration and Support
&#•••••;Network Administration Support
&#•••••;Desktop and Laptop configuration and Support
&#•••••;Training, Maintenance, and Troubleshooting•••••PROFESSIONAL EXPERIENCE•••••IT Skills
&#•••••;Multi-Divisional Technical Support for day-to-day operations including Administration,
Networking, Application, Maintenance, Troubleshooting, and Training
&#•••••;Configuration of Desktops, Laptops, and Networks including hardware, software, CATV
cabling and upgrades
&#•••••;Strong background in end user support training
&#•••••;Networks, File Storage, and Remote Service Support
&#•••••;Operating Systems Windows •••••/•••••/NT/•••••/XP
&#•••••;Applications Microsoft Office •••••/•••••/XP, Adobe PhotoShop/Illustrator and Lotus Notes
&#•••••;Comprehensive experience in telecommunications training and support•••••Customer Service Skills
&#•••••;Highly successful record in communicating with customers and vendors
&#•••••;Provided technical information and support to customers and management staff
&#•••••;Followed up on patron calls and creatively resolved issues with customers to ensure satisfaction•••••EMPLOYMENT HISTORY•••••Field Engineer, S&A Computers, Boston, MA••••• •••••
Communications Specialist, Rogers Corp, Rogers, CT••••• •••••
Support Specialist, Samsonite, Warren, RI ••••• •••••
Department Leader, Plainfield Distribution, Dayville, CT ••••• •••••
Corporal/ •••••, USMC, Camp Pendleton, CA ••••• ••••••••••EDUCATION•••••B.S. in Management Information Systems, ECSU, Willimantic, CT •••••
A.A. in Liberal Arts and Sciences, QVCC, Danielson, CT••••• ••••• •••••