help desk

SUMMARY OF SKILLS:
Experience with desktop/laptop and minimal telecom support
Troubleshooting knowledge of MS Office ••••• & •••••
Able to perform physical moves, adds and changes of PC equipment (such as desktops, laptops, monitors, etc)
Perform the tuning of production environments and report on system performance and capacity planning of systems
Possess knowledge of LAN/WAN topologies, protocols and services
Respond to staff requests for assistance for those experiencing problems with software, hardware, operating systems, DB administration or other system issues
Documentation and tracking of all problems reported to the Help Desk
Proficient in Microsoft Office, AS•••••, Server,
Multi-lingual, speak Somali, English, and Swahili fluently
EDUCATION:
Daymar Institute, formerly Draughons Junior College, Nashville, TN
Associate of Science degree in Network Support Administration
WORK EXPERIENCE:
NewTech, Antioch, TN February ••••• Present
Owner
Diagnose and fix computers, servers, and wireless routers
Find and clean viruses, upgrade computers, reload operating systems (LINUX, Windows XP, Vista, and 7)
•••••, Smyrna, TN July ••••• Present
Technician III
Trouble shoot gaming consoles
Solder motherboards to fix them
Cinram, LaVergne, TN January ••••• July •••••
Team Lead
Supervised more than ••••• employees on 6 lines, including resolving any problems
Responsible for quality control of all work on my lines