Help Desk Specialist

Qualifications•••••

Software: Windows 7, Windows XP, •••••, Vista, •••••, Active Directory, MS Exchange •••••, SCCM, Ghost, NetApps/NAS, Citrix, CAC/PKI, VNCViewer, STAT, Retina Q-Tip, NetOp, NT Utilities, Matrix UPS, APC Backups, Norton Utilities, Norton AntiVirus Corporate Edition, McAfee Antivirus Enterprise Edition, WSUS, SharePoint Document Control System, MS Office Suite, Visio, WPS, and Patchlink.

Hardware: Dell, Toshiba, Compaq, Gateway, MAC and compatibles. Ethernet hubs and switches. Ricoh/Xerox, HP DeskJet printers.

Strengths: Excellent communication abilities and interpersonal relations
Excellent in handling projects and organization
Excellent "Team-Player" approach
High effectiveness under minimal supervision
Hands-on attitude to managing people

Experience•••••
Dell Services Fort Monmouth, NJ••••• October ••••• to Sept •••••
Desktop Support Analyst/Assistant Project Coordinator

Responsibilities include:
Assist with reviewing, modifying, and approving recommended policies and procedures for different deployment teams. Provide long range strategic program planning.
Provide various weekly and monthly reports of program and funding status as well as planned future directions of deployment teams.
Assist in technical troubleshooting with in a government environment which includes systems, software, and network issues.
Provide information and reporting via Unicenter data base for prometrics purposes.
Interfaced with multiple groups to provide testing of scripts and backups. Assisted with debugging to stream line process.



PESystems, Inc. Fort Monmouth, NJ•••••October ••••• to October •••••
Systems Administrator

Responsibilities include:
Consult/advise for move scenarios regarding equipment needs and infrastructure for relocation possibilities.
Assist with DIACP certifications and network accreditations. Provide information and reporting for SOP, Network Architectures, Enterprise Assets, Life Cycles, maintenance renewals.
Ensure that all policies, patches, and port requirements/changes are current.
Set-up and maintain NetApps and NAS. Transfer all data from file servers to blade servers.
Maintain and test the LAN/WAN infrastructure. Which includes: routers, switches, transceivers, fiber optic (backbone), CAT5 (premises) cabling, LAN/WAN extension devices.
Manage and create user accounts on Windows •••••, ••••• and Exchange ••••• servers.


CACI Technologies, Inc., Eatontown, NJ June ••••• to Oct •••••
Help Desk Lead

Responsibilities included:
Provided Level 1 and Level 2 support for lab and desktop environment.
Provided support to remote users.
Provided user support for software and hardware issues.
Technical support for installation and maintenance of all software and hardware.
Phone system configuration for new hires; relocation of existing employees; PBX/Voicemail management
LAN traffic monitoring using Etherpeek to troubleshoot bandwidth issues.


Tachion Networks, West Long Branch, NJ June ••••• to July •••••
Help Desk Manager

Responsibilities included:
Instrumental in design of new help desk structure.
Identified and constructed procedures and policies for Help Desk
Provided Level 1 and Level 2 support for lab and desktop environment.
Assisted in providing support for remote users.
Managed staff for all other ongoing desktop support issues
Managed installation and programming of all desktops
Provided daily PC support and maintenance