Help Desk Support

••••• Demond •••••
Post Office Box •••••
••••• Morris Drive
Montgomery, West Virginia •••••
Phone: (•••••) •••••
E-mail: •••••

EMPLOYMENT

•••••Present Help Desk Support Technician, University of Charleston
Responsible for installation, maintenance, troubleshooting, and upkeep of technology, including hardware and software, at the University of Charleston. My duties include user workstations, network, and internet protocol telephones. I also oversee storage and order logistics of necessary inventory. The network at the University of Charleston that I am responsible for includes ••••• user workstations, ••••• internet protocol telephones, multiple miles of network cable, & ••••• users.

••••• Teachers Aide, Kanawha County Schools
Responsible for preparing the classroom for days lesson, ensuring students safety from bus to cafeteria, assisting teacher/student relations during lesson. Duties also include documentation of progress of students, classroom cleanliness, and daily supervision and discipline of students.

••••• Sales Associate, Office Max
Responsible for in-store, telephone, and Internet sales of technology department, which included computers, personal digital assistants, office machines, computer software, and training guides on office software. Duties also included operation of point of sale register; maintenance of technology departments workspace.

EDUCATION

East Bank High School •••••
Carver Career Center, Certificate in Mechanical Drafting •••••
Fairmont State University •••••
US Army Quartermaster School •••••
National Institute of Technology •••••
Certificate of Network Systems Support

SKILLS
Microsoft Office Suite (Proficient with •••••, •••••, XP, and ••••• versions)
o Word
o Excel
o PowerPoint
o Publisher
o Access
o Outlook
Corel WordPerfect Office ••••• Suite
o WordPerfect •••••
o Quattro Pro •••••
o Presentations •••••
Novell GroupWise
Novell Operating System
Microsoft Windows Operating System (XP,••••• Server, ME, •••••, ••••• Server, •••••, and •••••)
Linux Operating System
Unix Operating System
Network Operations and Installation (Cisco Systems)

••••• Demond •••••
Post Office Box •••••
••••• Morris Drive
Montgomery, West Virginia •••••
Phone: (•••••) •••••
E-mail: •••••

REFERNCES

Danny F. Scalise, MBA
Smith Barney
••••• Lee Street, East
Suite •••••
Charleston, West Virginia •••••
(•••••) •••••

Jeff Andrews MCSE
••••• Evergreen Circle
Poca, WV •••••
(•••••) •••••

Jared Hamilton
ICE Director
••••• Ridgeview Drive
South Charleston, WV •••••
(•••••) •••••