Help Desk Technician

••••• R. •••••
Objective
A position in the field of Information Technology, where my technical, organizational & communication skills will be used, developed and polished.


Skills and Qualifications A+ Certification
Proficient in Windows •••••/XP/Vista 7, Windows Server •••••/•••••/•••••, Active Directory and Microsoft productivity suites.
Strong knowledge of Laptop, PDAs and desktop systems, network management with excellent customer service skills.
Ability to troubleshoot, diagnose and repair computer hardware.
Currently pursuing Network and Security certifications.
Government security clearances.


Experience
•••••Current Silver Run Enterprises LLC. Westminster, MD
Computer Support Technician
Designed and installed systems and network components custom to their organizations needs. Diagnosed and repaired systems when needed as well as assisted users in their daily tasks.

••••• Green Contracting Co. Inc Baltimore, MD
Pipefitter Assistant
Worked in a team oriented environment to design, build and maintain power process piping systems used in commercial applications.

••••• Hanover Direct Hanover, PA
Customer Service
Assisted customers in placing orders. Direct and phone contact. Helped with order management.
Education ••••• York Technical Institute York, PA
PC Technology fundamentals
Computer Operating Systems
Computer Ethics
IT/Business management
Server Operating Systems
Client OS Control and Administration

••••• Delone Catholic High School McSherrystown, PA