HUMAN RESOURCE PROFESSIONAL
Versatile HR professional with experience managing a full spectrum of human resources programs, projects, and functions. Knowledge of recruiting, benefits administration, salary administration, and payroll. Dedicated to providing direction and guidance in implementing strategic solutions for human resource management by aligning HR initiatives to meet business goals.
AONHEWITT Charlotte, NC 2/••••• Present
Payroll Delivery Specialist Leave of Absence
Followed Standard Operating Procedures (SOP) when processing LOA Payroll to maintain accuracy for processing.
Proactively looked for resolution of potential service delivery issues with the LOA Payroll process and provided input toward process improvement.
Indentified issues and resolved Business as Usual (BAU) participant issues. Raised issues to Team Lead when required.
Participated in Internal Acceptance Testing (IAT) and User Acceptance Testing (UAT) of ongoing LOA Payroll process. Assisted LOA Payroll Analyst with testing of LOA Payroll scripts in HP Quality Center.
Responsible for maintaining workflow for LOA Payroll process.
Supported peers with peer review of files and training.
Recognized when inquiries were beyond scope of current responsibility and escalated inquiry to Team Lead/Manager
CHARLOTTE-MECKLENBURG SCHOOLS Charlotte, NC•••••
Human Resource Benefit Coordinator••••• •••••/••••• 2/•••••
Administer all leave of absences including FMLA, military, parental and other federal state or system granted leaves of absence. Manage leave of absence database to keep track of employee leave of absences. Process approximately ••••• leave of absences per week.
Administer workers compensation claims including coordinating with employee, department, physician and adjuster. Act as primary liaison with all workers compensation vendors. Enter workers compensation injuries into web-based database. Ensure benefit deductions are accurate and answer questions concerning benefit billing.
Assist with training of orientation and open enrollment, including employee presentations.
Communicate benefit plan changes to employees with Compensation and Benefits Specialist.
Conducted training session for employees giving them instructions on how to enter Workers Compensation claims into new web-based database.
Complete monthly and bi-weekly payroll transactions using Lawson.
NORTH CAROLINA DEPARTMENT OF CORRECTIONS, Division of Community Corrections Charlotte, NC
Personnel Technician I••••• 7/••••• - •••••/•••••
Posted all vacant positions for certified and uncertified staff. Determined most qualified applicants and scheduled interviews accordingly. Screened ••••• ••••• applications per vacant position.
Performed personnel transactions such as promotions, lateral transfers, demotion and reassignments.
Provided salary administration for newly hired employees. Gave employee brief synopsis of Judicial District upon hiring. Compiled salary equity reports for Division Office. Adhered and interpreted NCDOC Personnel Policy and Procedures. Maintained employee personnel, medical, and performance files.
Assembled and distributed communications to employee concerning new benefits, open enrollment and benefit changes. Answered benefit questions for employees as needed. Entered timesheets for monthly payroll.
RELATED PROFICIENCIES, CERTIFICATIONS, AND MEMBERSHIPS
Microsoft Office (Excel, Access, PowerPoint, Word) &#•••••; Lawson HRIS &#•••••; SAP Beacon &#•••••; Crystal Reports &#•••••; Microsoft Windows •••••/•••••/XP &#•••••; WordPerfect &#•••••; Lotus Notes/Sametime &#•••••; PeopleSoft &#•••••; Back Office User Interface (BOUI) &#•••••; HP Quality Center (HPQC) &#•••••; Siebel
B.S. Management Montreat College, Charlotte, NC
A.A.S Business Administration Lenoir Community College, Kinston, NC