Human Resource Assistant/office Administrator

•••••Summary of Qualifications: Over five years of customer service related positions, clerical, administrative positions working with the public by either contact by phone or one on one interaction. ••••• Education•••••B.S Human Resource
Cal State University, Hayward September •••••••••• Human Resource Intern•••••Write job descriptions in detail on various jobs
Observe different employees at their workstation to determine the level of job skills needed for job
Input Affirmative Action information into data base
Ask various questions that pertain to the relevance of information
Determine compensation for each job based on job skill description
Effectively communicate to various managers what specific jobs require
Sourcing resumes for positons and screen calling potential candidates••••• Related Experience•••••Michael Anthonys Gymnastics Concord, CA
Receptionist••••••••••
Create a account for new customers for all classes provided at the gym
Set up billing information so new customer can recieve statements
Demonstrated good decision making during busy hours
Answered and return messages to customers regarding various activities at the gym
Recieved payments on purchases in the gym as well as tuition for class, and private lessons
Print and mailed out fliers for upcoming events using Microsoft Publishing and RISO Machine
Arranged birthday parties and distributed invitations and letters for parents to sign
Count and input new inventory in system and set new inventory out
Assist in training new employees •••••Career Development Center Cal State Hayward, CA
Career Counselor Assistant ••••••••••Demonstrated good listening skills in assessing student needs
Organized daily job listing for student use
Input jobs onto Monstertrak database system
Utilized internet and various pamphlets to respond to students inquiries
Answered multiple phone line and set appointments for counselors in the future
Helped assist in setting up and placing fliers in various areas on campus for job fair and/or job
information relevant for student use•••••Wimbledon Woods Apartment Hayward, CA
Customer Service/Office Assistant ••••••••••Checked Ids of club members using club facility
Answered phone lines and responded to inquiries from residents and club members
Effectively scheduled reservations for tennis court use and/or clinics
Issued ID cards to new residents and maintained record of membership service
Edited monthly calendar for all activities on MS Word•••••Fireside Thrift and Loan Pleasanton, CA
Collector••••• ••••••••••Called and received calls from customers regarding delinquent accounts
Provided information about insurance policy
Updated demographics on customer account
Meet and exceeded daily payments over the phone
Maintained record of contact and activity •••••Sears Roebuck, Inc Concord, CA
Customer Service Representative ••••••••••Worked without supervision and handled customer complaints
Input quarterly information into data system
Effectively communication to customers on questions and concerns
Provided excellent customer service and worked together as a group to accomplish department goals••••• Skills•••••Computer Literate Interpersonal skills WPM: ••••• Articulate Creative Team oriented
Oral Communication Problem Solver Customer Service Goal oriented Adaptive Independent worker
Written Communication Detail oriented Quick Learner Organized Hard Worker Short hand
Windows XP Microsoft Word ••••• RISO Machine Microsoft Publishers