Seeking a position in the capacity of administrative support within a business office environment, bringing the following experience, skills, and attributes:
Extensive experience working in general public and office settings. Excellent customer service, leadership, training, and communication skills. General office procedures, computer software (Microsoft Word, Works, Excel, Access, Outlook and PowerPoint), knowledge of Global Production Control System (GPCS), QMF, Mainframe, EDI system, Shipment Tracking Authorization Request System (STARS), e-mail experience, i.e. (Lotus Notes). Basic Internet skills, multi-tasking, detail-oriented, proofreading, team-player, problem solving, quality assurance, data entry, typing skills (••••• wpm), inventory control, database, time, and correspondence management.
Honda Manufacturing of Alabama; Lincoln, AL ••••• Present
TRI Staffing••••• ••••• - •••••
Shipping and Receiving Office Support Associate
Process inbound/outbound material for HMA and suppliers; interact with drivers, truck gate security, and internal departments to provide guidance and basic information.
Collect information and pictures on damage claims to produce trailer damage reports and e-mail to carriers for repair.
Generate document control of inbound/outbound shipment information, coordinate inbound/outbound shipments of materials, and process bill of ladings daily from racking sheets released from Material Services.
Investigate and resolve questions/issues in the container yard, enter data into GPCS to create invoices for service parts, also arrive and depart trailers in GPCS.
Provide assistance with routine and non-routine questions for specific departments, input direct and indirect supplier paperwork daily into Access database, provide hands on training for new and existing employees, update forms and operation standards to training compliance standards and perform record retention procedures monthly.
Coordinate and create invoices for international shipments, compile information data for daily reports, process and provide assistance involving shipment request through STARS database.
Assist with preparation and COP of the container yard yearly for Physical Inventory.
Sleep Inn; Oxford, AL ••••• •••••
Front Desk Manager/Guest Services Rep.
Responsible for welcoming/greeting all visitors at the front desk, answering and accurately transferring incoming phone calls to the proper group.
Interacted with branch offices and corporate headquarters regularly regarding customer needs, policy issues, travel arrangements, etc.
Maintained weekly staff schedules, submitted payroll on weekly basis for in-house staff and maintained all necessary records associated with payroll.
Responsible for the training of new employees and managing a staff of six.
Purchased supplies as needed with management approval and responsible for special assignments/completing projects as needed.
Assisted in development of material to support the General Manager using Microsoft Word, Excel.
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Mutual Savings Life Insurance; Anniston, AL ••••• - •••••
Office Manager/Key Holder
Coordinated all aspects of administration including answering phones, providing insurance information for customers, organizing files, and distributing mail to the appropriate staff.
Ordered and inventoried supplies as needed.
Maintained office copiers, printers, and fax machines.
Scheduled meetings and appointments for staff.
Responsible for daily reports, bank deposits and monthly reconciliation of company account.
Friedmans Jewelers; Sylacauga, AL ••••• - •••••
Sales Associate/Collector/Key Holder
Maintained high level of customer service, financing, basic office skills, computer training, daily sales quotas, and daily collections on delinquent accounts.
Managed daily inventory, budget reports, weekly staff scheduled, open/close of the store, training of new employees and processed daily paperwork.
In charge of shipping and receiving company packages/merchandise.
Performed credit and bank verification on applications for in-store accounts.
Designer Checks; Anniston, AL ••••• •••••
Customer Service Rep. /Reorder Specialist/Data Entry
Provided customer service for incoming calls in a call center atmosphere.
Assisted customers with questions, issues, and complaints with their check orders.
Processed new and returning customer information and orders.
Provided quality assurance for orders and sold company products.
Provided hands on training for new employees in different department areas.
Jacksonville State University Jacksonville, AL; Expected December •••••
Bachelor of Science in Business Administration, Major: Management with Human Resource Concentration
Business Statistics, Business Math I & II, Principles of Accounting, Principles of Managerial Accounting, Macro & Micro Economics, Legal & Social Environment of Business, Psychology I & Business Communications.
Available Upon Request