Mentor level manager with more than twenty years broad-based and progressively responsible experience in management and human resources in both the public and private sectors. Proven ability to work with Executive team to integrate the human resources function within the overall business operating strategy. Experience in culture change, high growth operations and restructuring. Creative problem-solver with ability to be an active change agent, resolve conflict, improve morale and consistently exceed organizational goals.
Demonstrated success in service oriented positions for more than••••• years utilizing skills in the following areas:
- Administration••••• -Information technology•••••-MS Office, PeopleSoft, Kronos
-Conflict Resolution••••• -Ethical Conduct -Cost Control/Cash Flow
-Classification ••••• -Oral and written communication -Customer Service
-Hiring and termination ••••• -Recruitment and Retention••••• -Type ••••• wpm
AREAS OF EXPERTISE
Employee Relations * Organization Development * Compensation & Benefits Administration
Self-Directed Work Teams* Training & Development * HR Policy Design* Selection & Recruitment*
EEO/Diversity* Culture Change* Safety & OSHA Compliance* Operations, Change & Talent Mgmt
Workers Compensation*Team Building* Employee & Labor Law * Payroll* Union Avoidance
PROFESSIONAL WORK EXPERIENCE
Internal Revenue Service•••••Kansas City Metro••••••••••present
Enter confidential information into the databases and maintain productivity, speed and accuracy.
Lowes Companies, Inc•••••Kansas City Metro••••••••••
Human Resources Manager
As a member of the Senior Management Team, oversaw the development and implementation of human resources policies, programs and services, including recruitment, selection, retention, legal compliance, employee benefits, employee relations, compensation, performance management, training, employment practices and procedures, employee communications, investigations, unemployment, workers compensation, payroll expenditures, DOT, and employee events. Maintained the highest of standards and exceeded all goals for the entities in which I served. Decreased turnover, increased diversity, always met budget, and staffing. Key Carrier, and conducted all aspects of store operation to include MOD duties.
Manhattan Retirement Foundation•••••Manhattan, Kansas••••••••••
Mentor/Director of Human Resources (•••••)
Oversaw the HR service area through the provision of direct support for ••••• employees, eight households, and 7 departments for one of the largest and innovative long term care communities in the State of Kansas.
Administered benefits program for organization with minimal increase in rates
Responsible for organizational risk management on all Human assets
Prepared the Strategic Plan for the HR service area and participated as a Strategic Partner for the development of the organizational Vision and Mission Statements
Maintained fiscal responsibility, performed salary surveys and developed compensation adjustment proposals
Guided ••••• members of a household into a self-directed team
••••• E. Watson Ln*Wichita, KS ••••• * (•••••)•••••
Developed and Implemented the Drug Free Workplace Program and No Lift Program
Facilitated culture change through creation of competency ••••• degree evaluations and job descriptions
Rated and Developed organizational classification system
Reduced staff by ••••• FTEs with concurrent increase in total service area performance
Employee Relations & Safety Coordinator (•••••)
Supervised HR support staff
Reduced staff turnover by approximately •••••%
Assisted in the creation and implementation of the organization web site and intranet
Created and managed Workers Compensation Program, Safety Program and Unemployment
resulting in zero deficiency OHSA inspection; decreased Exp. Mode from ••••• to ••••• and a •••••% reduction in unemployment claims. Maintained role of Safety Coordinator for the organization
Advised all levels of management on employee performance and conduct issues offering suggestions for appropriate corrective action
Developed and coordinated organizational procedures and policies
Coordinated and monitored the transportation system and DOT compliance
Employee Relations & Information Assistant (•••••)
Assisted in the development of the Human Resources and Information Systems service areas.
Restructured the personnel filing systems to ensure legal compliance and maintained all personnel files
Functioned as organization recruiter resulting in •••••% reduction in budget expenditures
Provided administrative support for ten departments
Conducted employee orientations; pre-screened new hires and completed new selection process
Created and distributed marketing publications to include benefit booklet, employee handbook, emergency preparedness manual which enhanced both internal and external communications
Maintained and created five various HR databases and the network system.
Orchestrated employee recognition and award programs
Positive Strokes For Youth, LLC•••••Junction City, Kansas ••••••••••
Owner/ Licensed Administrator
Built a business and partnership to operate licensed Youth Emergency Shelter for the State of Kansas. This facility was the first of its kind in a •••••mile radius. The primary focus of this facility was to receive high-risk youth, juvenile offenders for placement in a non-secured residential environment.
Provided guidance and direction on personnel, safety and overall facility operations
Fully developed and produced all public relations brochures and marketing tools
Established Training and Safety Programs, Standard of Operations Manuals, Policies and Procedures
Trained, developed, and oriented all new hires, volunteers, and student interns
Prioritized methods of operations to improve or resolve management problems and enhance the economy of the facility
Implemented, generated and maintained the company database, statistics, and quarterly reports
••••• E Watson Lane * Wichita, KS ••••• * (•••••)••••• •••••
State of Kansas•••••Eighth Judicial District ••••••••••
Court Services Officer I & II
Directed six staff members and two receptionists for a four county district probation office. Administered and implemented orders of the Court. Recruited, motivated and trained all personnel, volunteers, and student interns for the district. Maintained a caseload of approx. ••••• offenders and prepared investigative reporting for the courts.
Fully developed the District Operating Manual, Safety program, and Drug Testing Process
Operated and maintained the telephone and network systems
Built spreadsheets, graphics, and tables for monthly, quarterly and yearly reporting.
Maintained a recidivism rate of less than 8%
Held several chair positions for committees in the surrounding communities
Conducted unannounced Home Visits
Developed action plans and educated individuals and families on a variety of issues to include domestic violence, drug/alcohol addiction, sexual abuse, and mental disorders.
Kansas State University, Manhattan, Kansas
Completed the Masters Program in Sociology
Kansas State University, Manhattan, Kansas
BS in Sociology, Correctional Administration & Pre-Law
Society of Human Resources Management (SHRM)
Completed the SPHR Course
Legal and/or Executive Assistant