A management position in an organization that seeks a record of excellent results and operational efficiencies through passion, teamwork and strategic thinking.
Summary of Qualifications
Manager with over seventeen years of proven record in producing extraordinary results. Passionate in the commitment to continuous improvement in quality, delivery and efficiency. A self motivated individual with excellent leadership, organizational and interpersonal skills. Results oriented: I love a good challenge.
Skills and Accomplishments
X Researched and evaluated mail flows to identify opportunities for improvement. Implemented changes and conducted training leading to •••••% of mailed imaged and available to the user, on the same day.
X Converted data from older Imaging system to newer Imaging systems.
Developed Best Practices to ensure quality and consistency in mail handling throughout the entire claim organization. This has led to more effective training of staff and the ability to measure the quality of performance.
Subject Matter Expert
Provided training and knowledge transfer to other departments implementing an Imaging Operation. Enabled other operations to expedite their learning curve and implementation.
Business Process Team Member
Serve as an advisor to IT and Business Process team on all issues, as well as an advocate for enhancement that will improve company technology and processes.
December ••••• V Present
Imaging Manager, Infinity Insurance Companies, Alpharetta, GA
X Responsible for the operation of the Imaging Center and supporting mailroom functions.
X Maintain production and quality standards to ensure customer satisfaction.
X Evaluate and coordinate the activities of the personnel to ensure that the departments short and long range objectives are being met.
X Develop and maintain procedures that result in an efficient workflow within the units.
X Test all Imaging applications across company departments and provide training for non-centralized units.
X Work with vendors on equipment purchases and service agreements.
Prior Relevant Experience:
X Check Processing Manager, Imaging Manager
X Imaging Supervisor
X Mail Supervisor
Education and Professional Training
X University of West Georgia, Carrollton, GA V attended
X Peachtree High School, Dunwoody, GA V Diploma
X Microsoft V Word, Excel, Access, Power Point, Visio
X Supervisor Training V Effective Coaching, Tough Calls, High Performance Work Teams, Negotiating with Problem People, Work Place Violence, Employee Relation, FMLA, Creative Problem Solving, Conflict Resolution, Disciplinary Action, Reviews, Workplace Harassment, Equal Employee Opportunity Policy
X DDI Target Selection, Employment Interview Training
X Achieving Extraordinary Customer Relations
X Available upon request
Mail, Document Imaging