Implementation Manager

Qualifications Summary:

An experienced leader in team environments, requiring excellent communication skills, adapt in managing complex assignments. Consistently achieve positive results in sales, sales engineering, management, implementation, consulting, customer services and support positions in businesses ranging from start-up organizations to billion dollar corporations.

Communications:
&#•••••; Installed and repaired business/residential telecom circuits, cabling and equipment
&#•••••; Installed, designed and supported LAN & WAN networks and equipment
&#•••••; Managed system/network/co-location implementations

Sales and Marketing:
&#•••••; Designed and implemented networking sales processes
&#•••••; Trained sales staff
&#•••••; Managed remote sales office for west coast telecomm vendor
&#•••••; Achieved quota ($1 Million) each year according to compensation plan
&#•••••; Owned and operated a networking (LAN/WAN) sales, consulting and service company

Project Management:
&#•••••; Six years experience in project management
&#•••••; Five years Healthcare systems (Hardware, software and networking)
&#•••••; One year Internet colocation facilities build-out experience
&#•••••; Managed multiple vendors implementations
&#•••••; Managed multiple projects simultaneously
&#•••••; Managed computer system/network implementations and upgrades for a national organization
&#•••••; Acted as a corporate single-point-of-contact for an international, multi-vendor project

Process Management:
&#•••••; Investigated and reported on state of a Change Management Process
o Provided an in-depth analysis and reported on that investigation to the Corporate Change Management group
&#•••••; Developed and administered company internal processes documentation for multiple departments
&#•••••; Promoted and influenced the establishment of a standardized documentation format
&#•••••; Identified inter-departmental touch-points
&#•••••; Detailed process flows for multiple department
&#•••••; Developed operational business processes:
o Analyzed business requirements
o Worked within existing operational parameters
o Identified pitfalls
o Recommended solutions to broken business practices



Professional Experience:

Lowes HIW - 5/••••• Present

5/••••• - Present - Lowes HIW - Vancouver/Washington

Install Sales Coordinator

Under direction of Sales Manager, is responsible for the implementation and daily operation of all sales programs.

Duties include:
&#•••••; Coordinate and schedule installers from contractor pool
&#•••••; Train Sales Associates and assist in completing installation paperwork
&#•••••; Staging orders
&#•••••; Interface with customer, coordinating store installation efforts
&#•••••; Interface, interview and manage Sales Associates and Installers on a daily basis
&#•••••; Solve problems as they arise

Team Lead Electrical

Under direction of Department Manager, lead a team of Sales Specialist, Customer Service Specialist and part-time employees in the daily operation of a large retail (home improvement warehouse) store electrical department.

Overall responsibility for:
&#•••••; Customer satisfaction
&#•••••; Inventory management
&#•••••; Shrink
&#•••••; Signage in assigned department

Acted as departmental assistant manager in his absence.



WCI Cable, Inc. - 4/••••• 8/•••••
Hillsboro, OR

Accomplishments:
&#•••••; Corporate single-point-of-contact for an international, multi-vendor project.
&#•••••; Project Manager for a major Internet colocation build-out completed successfully, on time, within budget.
&#•••••; Created a detailed "Tier 2" pricing manual, identifying: companies, contacts, pricing structures/histories, network diagrams and "POP list" for external (off-net) network circuit delivery partners.
&#•••••; Developed and administered company internal sales processes documentation for Sales, Engineering and Executive departments. Results identified participating individuals responsible for contract approval. Implementation of the streamlined process reduced sales contract approval times by •••••% (from ••••• to 4) days.
&#•••••; Promoted and influenced the establishment of standardized company formats allowing for interdepartmental touch-point identification and process flow for each department.

Sales Engineer
Provided technical support, understanding, and operations & management knowledge, to the sales department. Supported efforts in selling capacity, dark fiber, collocation facilities and IP services in three geographically dispersed markets, over a SONET based network. Created a "Tier 2" pricing manual, detailing companies, contacts, pricing structures/histories, network diagrams and "POP list" for external (off-net) network circuit delivery partners. Developed and administered the documentation of internal processes for multiple departments. Promoted and influenced the establishment of a standardized company format allowing for interdepartmental touch-point identification and process flow conduits in each department.

Project Manager
Acted as a technical interface between Sales and Engineering/Operations Departments, focusing on service delivery, implementation of custom projects and customer ••••• 4/••••• - 9/•••••
Portland, OR

Accomplishments:
&#•••••; Identified and established hardware sort classifications for internet auction.
&#•••••; Developed a pricing structure matrix for used telecomm hardware.
&#•••••; Implemented and administered a contact management database for sales department. Results of implementation provided consistency in reporting sales activity on a company-wide basis. Expanded use to Marketing Department and Executive staff.
&#•••••; Created a company wide training program that provided initial education on telecomm hardware identification.


Director of Engineering Support
Led a team of sales, technical staff and product development professionals in the development, and on-going management, of a web-based auction service. Created a solution for telecommunications (carrier class) equipment supply chain management.

My primary charter was the aggregation of information for telecom and datacom equipment. Evaluated, priced and remarketed this equipment on a worldwide basis. Results included the listing of over $•••••M of carrier class equipment from industry leaders such as Worldcom, Lucent, Nortel, ADC and Cisco. Initial sales efforts resulted in a doubling of revenue, monthly.


Delta Communications Group 2/••••• - 5/•••••
San Juan Capistrano, CA

Accomplishments:
&#•••••; Project Manager for design and implementation of ••••• node network for a Fortune ••••• company.
&#•••••; Coordinated supply chain service vendors for staging and installation activities, including:
o PC vendor
o Cabling vendor
o Local telephone companies for Frame-Relay circuits
o Central-site and remote installers


Sales Engineer
Designed complex voice and data networks for sales force, consulted with end users on design considerations for integration of new hardware into existing network. Created network diagrams using Visio V••••• and sales technical presentations in PowerPoint. Coordinated implementation activities with manufacturers, carriers and customers. Interfaced with manufacturers representatives on network design considerations.


Infocure - Unix Division / Reynolds & Reynolds 7/••••• - 1/•••••
Beaverton, OR

Accomplishments:
&#•••••; Designed and implemented a telecommunications networking sales processes.
o Trained •••••member national sales force in the uses of this process.
&#•••••; Achieved a •••••% (hit rate) in sales of communications networks and hardware (to end users), over a 3 year period.
&#•••••; Developed and presented a Telecommunications Troubleshooting Procedures Powerpoint presentation to train the Help-Line staff.
o Procedures were reviewed by QA Management and were determined to be more effective and efficient in problem resolution for Help Line customers.
&#•••••; Managed multiple national and local vendors for field implementations, creating synergy between project milestones.
&#•••••; Documented complete wire plans for each implementation, detailing each from-and-to connection in each facility, and remote connection. This documentation provided for complete picture of each installation for the Help Line, reducing troubleshooting times by an average of •••••%.



Installation Coordinator / Project manager
Coordinated installations of HP/UX and IBM/AIX systems. Implemented •••••+ HP/UX full system installations, for a healthcare software company. Coordinated, managed and documented installation activities of multiple 3rd party vendors, including communications, computer system, wiring suppliers and consultants. Trained and managed help-line staff in diagnosis and resolution of network and communications problems associated with end-user installs. Created detailed installation plans including wiring, network plans and staging center instructions.

Sales / Sales Engineer
Sold, installed and supported Local Area and Wide Area networks. Achieved a •••••% success rate in sales of communications networks and hardware (to end users). Annual re-occurring revenue generated in excess of $•••••K/yr. Installed customer networks in a Metropolitan Area Network environment. Sole contact for communications network design and sales for ••••• nationwide field sales force. Developed and presented a "Data Networking Training" presentation for sales and support staff.

Network Consultant
Designed and implemented sales process for LAN/WAN network design. Designed a standardized data communication questionnaire process, to assist quote preparation. Implemented sales process for LAN/WAN network design. Successfully developed a Telecom Networking Sales Process for division of Reynolds and Reynolds. Trained •••••member national sales force in the uses of this process. Responsible for complete pricing structure for: communications equipment, service, support. Other responsibilities included identification, design, sales, implementation and support of communications technology solutions for end-user networks.

••••• Communications Service 9/••••• - Present
Vancouver , WA

Accomplishments:
&#•••••; Successfully owned and operated a networking (LAN/WAN) sales, consulting and service company.
&#•••••; Acted as Consultant for Intel for internal projects including:
o Delivery of overview and projection of WAN access trends for next 5 years
o Performed an internal audit of Change Management, provided a written, subjective report including analysis, grade and recommendations


Sales/Consultant

Provided services to SOHO Market. Services included: voice and data cabling, hardware and design recommendation, consulting services involving ILEC negotiations, networking hardware sales and support. Designed, sold, installed and supported communications networks and hardware. Successfully owned and operated a data communications sales and service company. Successfully sold, installed and supported telecommunications networks in Washington, Oregon, California and Texas.

Consultant - Intel Corporation (TMG) •••••/••••• - •••••/•••••
Hillsboro, OR
Project: Change Management (Current Situation Analysis)
Results achieved: Engaged Business Units, Groups and Divisions at Intel Corporation, and investigated the state of the Change Management Process in those organizations. Provided an in-depth analysis and reported on that investigation to the Corporate Change Management group.

Consultant - Intel Corporation (CPG) 6/••••• - •••••/•••••
Hillsboro, OR
Project: Defining WAN access trends for Medium-Enterprises
Results achieved: Provided an in-depth analysis of current Medium-Enterprise WAN access technology and how it is evolving over the next 3 to 5 years. Investigated and reported on WAN/MAN connection trends, focusing on delivery services, connection speeds, market share (% on different media types), xDSL, Cable modem, DS1/3, Frame Relay and ATM offerings. Used these findings to develop a presentation and deliver an overview to the contracting organization on expected delivery configurations and migration scenarios.


REP-SAC Corporation 8/••••• 9/•••••
Vancouver, WA
Senior Account Manager

Responsible for sales of data communications equipment in assigned territory. Successfully opened and operated a remote office for west coast communications peripheral vendor. Achieved quota ($1 Million) each year according to compensation plan.

DataCom Alaska ••••• to •••••
Anchorage, AK
Major Accounts Manager
Sold telecommunications equipment to Oil Companies operating within the State of Alaska (ARCO, Sohio, BP). Other responsibilities included administering state contract for telecommunications test equipment (throughout the state).

Paccom/Compath National ••••• to •••••
Anchorage, AK
Voice & Data Account Manager
Sold voice and data equipment in the local Anchorage market.

Anchorage Telephone Utility ••••• to •••••
Anchorage, AK
Senior Data Account Manager
Sold data circuits and telecomm hardware for city-owned telephone utility.

Economics Laboratory ••••• to •••••
Anchorage, AK
Territory Manager
Sold Institutional Cleaning supplies and automated dispensing equipment (focusing on US Military bases).

Alaska Fargo Express ••••• to •••••
Anchorage, AK
President
Owner/operator of trucking company. Responsible for all street operations of a major airfreight carrier in the Anchorage bowl area.

Bell System Companies ••••• to •••••
Denver, CO
Computer Operator
Residential Installation Repair
Business Key System and PBX Repair
Special Facilities Representative (data)



Proficiencies:
Computers:
PCs
Operated, trouble shot and upgraded memory, hard disk, hard disk controllers, video cards, network cards, CDs
Larger
HP/••••• - Staged, configured and installed, IBM/RS••••• - Staged, configured and installed
Memory, hard disk, RAID

Software:
Operating systems:
PCs
Familiarity with Windows •••••, •••••, NT Workstation, ••••• Workstation, XP Professional

Unix:
HP/UX - Staged, configured and installed, IBM/AIX - Staged, configured and installed

Applications:
Microsoft Office (•••••, •••••, •••••, XP), TUN •••••, Visio (up to Version ••••• Enterprise), Symantec WinFax Pro (V•••••) & ACT! (V••••• •••••), IE (V5 & 6), Opera (V5 & 6), Mozilla (through V •••••), Pegasus Mail, Eudora, Netscape, FrontPage, DreamWeaver (V3 & 4), Lotus Smartsuite, MediSoft (DOS through Version 8)

Training:
Schools:
Portland Community Collage - Hillsboro, OR - •••••

Course:•••••Microsoft Project - (Continuing Education Course)

Class I: Course covers working with projects, printing views and reports, changing the page setup, starting new schedules, and editing tasks. Class II: Intermediate features of MS Project: evaluate and adjust time, resource and cost factors; customize reports; control printed output and work with multiple projects.

Training Programs: ••••• Electronics School (USA-MMCS) - Huntsville, AL - ••••• to •••••
Courses:•••••Transistor Electronics - Land Combat Missile Systems Repair - •••••C•••••

Bell System Electronics School(s) - Birmingham, AL - Denver, CO - ••••• - •••••
Courses: Electronics - Aerial Work and Safety Procedures - Basic Relay Operation - Key Telephone System Repair - Data Transmission - Microwave Transmission

MACom - MAC, Inc. - Anchorage, AK - •••••
Course:•••••Digital Microwave Transmission

•••••Com Corporation - San Jose, CA - •••••
Courses:•••••NetBuilder Series Configuration and Operation - CS•••••D, Version ••••• •••••NetBuilder Series IP Routing - 3CS•••••D, Version •••••

Networld Interop - Las Vegas, NV - •••••
Course:•••••Introduction to Optical Networking - W••••• (Technical Course)