Systems Computer Analyst
I have ••••• years of Network experience in large scale environments such as a NOC- (Network Operation Centers) with answering phones for over 3,••••• users, troubleshooting printer issues, helping users log in, networking issues ranging from cable issues to switch/router problems. I have impeccable customer service and multi-tasking skills.
Computer Knowledge and Expertise:
Windows All Versions •••••, •••••, •••••, •••••, NT, ME, •••••, XP/Vista and Windows 7
Windows Server •••••, ••••• and ••••• LAN, WAN and wireless networking, VPN Sonic wall and Cisco clients & Citrix
Microsoft Exchange •••••, ••••• and all Outlook Client versions
NT certified ••••• Essentials, Workstation, Server, and TCP/IP
Office •••••/••••• & •••••/WordPerfect Suite ••••• Cerner PowerChart, BTI Homeworks/Roadnotes.
Remote Desktop Products - Terminal Services, VNC and Citrix GoToMeeting, Easy Assist, Cross Loop, LanDesk, Dameware, TeamViewer, VNC
Local and remote backup with Veritas Backup Exec and Ashay OBM, Citrix
Alliance Care/HealthCare Network Analyst BTI Homeworks/Roadnotes (CONTRACT)•••••West Palm Beach, FL
Worked with Doctors and Nurses supporting their Software and Hardware issues. Application was Cerner (BTI) Homeworks. Nurses used Mobile Version Roadnotes on their laptops.
Platform was a Citrix environment where I troubleshot and shadowed users when logged into the client, from their home or work environment. Was responsible for after hours support and database extractions for laptops that didnt synchronize.
Troubleshot all peripheral issues, network and in-house problems with Corporate Staff.
Worked in windows •••••/••••• with Active directory and troubleshot Exchange issues
TBC Corp/Tire Kingdom - Client Systems Analyst Headquarters (CONTRACT) Juno Beach, FL
1/ ••••• - 6/•••••
Short Term Project to help build out stores which included building Server ••••• Terminal Servers and configuring N-computing ••••• thin terminals. Deploying the terminals and troubleshooting issues remotely. Citrix environment
Worked with Corporate Staff and troubleshot any/all issues in-house.
Troubleshot: Hardware Components (including Hard Disk Drives, Ram, Power Supplies and Motherboards) and Peripherals (including Laptops, Printers, Blackberrys and any External Peripherals.
ACP Technologies•••••Buffalo, NY
Network Analyst••••••••••/••••• •••••/•••••
Troubleshooting and maintenance of Microsoft Server and Client Platforms in LAN/WAN networked environment via phone, remote login, and on-site support
Monitor Network with N-able N-Able Technologies NOC Support for Managed Services
Remote network administration
End user support via email, phone, onsite/desk side, and remote connection
Terminal Services, VNC, Citrix GoToMeeting, Cross Loop, Easy Assist
Windows Server •••••/••••• Support - Troubleshoot Exchange Server •••••/••••• AD support
North West Open Access Networks•••••Spokane, WA
Network Analyst:••••••••••/••••• •••••/•••••
Monitored numerous connected networks to provide end to end network reliability and support for a single point of contact for problem resolution.
Monitored network elements and took responsibility to identify and resolve any issue to completion, identify and analyze network events and Solve or dispatch troubles with outages as we are in direct contact with the Public Utility District and their Network Operation Centers
Equipped with sophisticated network management, monitoring and analysis tools. HP Open View, CTM, Raytracer
Proactive with maintenance announcements, network updates, and monitoring, customers are well-informed of all aspects of their network traffic. Bandwidth Graphs and complete analysis of internet traffic.
Logged all calls immediately into a trouble ticket system to provide resolution tracking and post-event analysis.
Worked with Cisco routers, switches, WWP Switch boxes, Nortel preside. We operate at layer 2
Worked with Public Utility Districts, Hospitals, State and Local facilities, Department of Corrections, Motor Vehicle, Labor, Veterans Affairs, K••••• schools, Universities, Police Stations, etc.
Orange Regional Medical Center ••••• Middletown, NY
Computer Trainer: ••••• •••••/••••• •••••/•••••
&#•••••; Technical Support for Cerner Powerchart Project
&#•••••; Trained all doctors on Powerchart and implemented doctors into the new system
&#•••••; Entered data for the Finance dept for new system rollover
Netlan Interactive •••••New York, NY
Service Engineer/Consultant: ••••• •••••/••••• •••••/•••••
&#•••••; Win NT Administration for company laptops and workstations
&#•••••; •••••/•••••/NT Roll outs and upgrades
&#•••••; All printer issues, setting up network printers and connecting all users, troubleshooting any problems
&#•••••; Imaged all company laptops for consultants with Norton Ghost/Image Cast3 for NT Machines
&#•••••; Visited client sites for various projects consisting of Y2K analysis and remediation process
&#•••••; Installation/Roll out of NT servers
&#•••••; Migration/Novell-NT Servers and workstations
&#•••••; Anti-virus /Office••••• roll outs
&#•••••; Win •••••/•••••/NT Roll outs for Desktops
&#•••••; Lotus Notes Roll out
&#•••••; Building of Servers for clients
Mitsubishi CO Y2K Project
Worked with Mitsubishi company here in NYC, Chicago, California, Houston, Indiana and San Francisco setting up, dispatching and supervising tech teams to work on patching Novell Servers and rolling out XenWorks Client ••••• on the machines for Y2K inventory. Processed and updated all BIOS patches and hardware as necessary
New York University Y2K Project
Y2K project entailed an analysis and remediation process. Worked on rolling out ••••• computers for a treasurers dept, which consisted of setting up all workstations running windows ••••• with encryption boxes, external modems, network printers, ••••• hardware cards for direct access to Rhumba Mainframe System, installed and troubleshooted all 3rd party software, loaded new network clients and added new records to host files and restored all data to personal home drives on network. Researched all personal software and patched entire network with new updates. Was given accreditations for diligence and outstanding work performance from NYU and Netlan Interactive
Montefiore Medical Center •••••New York, NY
Network Control Center Tech Desktop Support: ••••• 3/••••• •••••/•••••
&#•••••; Duties and responsibilities were supporting 3,••••• + users in a Mainframe and Win •••••/•••••/NT environment
&#•••••; Proprietary mainframe apps were TSO, EAGLE, RIS, and CICS
&#•••••; Building of all new workstations and all other peripherals necessary for all new users in the entire hospital
&#•••••; Liaison between vendors and users for all repair and replacement work of computers and peripherals
&#•••••; Maintained help desk database by assuring all calls were worked on and completed by the end of the day
&#•••••; Followed up with Project Managers on all projects and maintained their database by making sure all information was correct and all vendor related interaction and material was at the site
&#•••••; Handled all Win NT, Administration for hospitals, synchronized all domains for updates regularly
Jackie Weiler Hospital Migration Project:
&#•••••; Complete inventory of ••••• hub room closets, 1 located on every floor
&#•••••; Worked with architects on re-designing all D••••• bay network hubs closets using Visio
&#•••••; Arranged accordingly, hubs, power supplies and Re-arranged all fiber and Cat5 cables on theD••••• network hubs
&#•••••; Located falsely used ports on the hubs and their data jacks to ensure growth for all departments on the network
&#•••••; Responsible for all network and tech support for entire hospital
Attended New School, NYC for studies toward Computer certification MAC/DOS/Windows •••••
New School - studies toward Network Management/Client Server
Orange County Community College - studies toward CIS/Exercise Science