Inside Sales Representative

Objective

To obtain a position in an organization that will utilize my knowledge of the insurance and automotive industries along with my outstanding leadership, customer service, communications and time management skills, while allowing me to grow and learn professionally and personally.

Experience
State Farm Insurance ••••• April •••••February •••••
Allentown, PA
Coordinated set-up of new office including, but not limited to ordering supplies/furniture, managing construction for upgrades / repairs to building
Responsible for training new employees
Assisted current clients with questions or changes to auto, home, commercial, life and health policies
Prepared quotes for auto, home, commercial, life and health policies
Solicited current and new clients for additional polices
Liaison between claims department and customers by facilitating resolution thru effective communication
Prepared office standards for documents/correspondence
Prepared best practices manual to be used by office
Utilized Quicken for bookkeeping in accordance with Department of Insurance regulations

Rothrock Collision Center ••••• August •••••February •••••
Allentown, PA
Prepared accurate damage appraisals on motor vehicles
Negotiated prices with insurance companies thru effective communications
Successfully facilitated resolution of repairs by building rapport and maintaining an open dialogue with clients, insurance companies and repair personnel
Provided knowledgeable and accurate assistance to clients during the claims process
Accurately and effectively handled total loss situations


Crawford and Company ••••• March •••••June •••••
Hagerstown, MD
Prepared accurate damage appraisals on motor vehicles and heavy equipment
Facilitated agreed prices with insurance companies and body shops
Determined diminished value on damaged vehicles
Obtained license to appraise Heavy Equipment
Obtained additional license to appraise vehicles in Pennsylvania and adjust claims in West Virginia
Made complex liability and coverage reimbursement decisions according to the individual and State policies in place

Progressive Group of Insurance Companies •••••September •••••March •••••
Winchester, VA
Adjusted claims on personal and commercial auto policies
Made complex liability and coverage decisions, wrote estimates, issued payments and met time bound expectations
Assisted in the training of new hires
Assisted team members with their estimates, negotiation, liability investigation and coverage denial skills
Accurately handled total loss situations
Negotiated bodily injury claims such as soft tissue, concussions, scarring, etc.
Wrote estimates and negotiated with body shops
Successfully facilitated resolution of claims by building rapport and maintaining close follow up
Created a system for monitoring and improving customer service surveys, resulting in an increase of extremely satisfied responses
Received the Special Investigation Unit award for identifying fraudulent claims
Met or exceeded all goals set by management

Millers Insurance Agency ••••• December •••••September •••••
Downingtown, PA
Assisted current clients with questions or changes to auto, home, motorcycle and various commercial policies
Prepared quotes for auto, home, motorcycle and commercial policies
Solicited current and new clients for additional polices
Assisted agents with policies, correspondence and payments
Facilitated resolution with upset customers thru effective communication
Prepared loss reports for new claims
Top employee for sold policies in •••••


Professional Licenses
Pennsylvania Property and Casualty License
Pennsylvania Life and Health License
West Virginia Adjusters License

Education
Vale National Training Center, Tractor Trailer Estimating
Several Insurance-related Continuing Education Courses
Millersville University, Lancaster, PA
Avon Grove High School, West Grove, PA

Skills
Microsoft Word, Excel and Outlook
Quicken
Lotus Notes
Mitchells and Pathways Estimating Software
Various insurance specific software such as Process Claims, Performance Claims and Audatex