Insurance Claims Adjuster

•••••Objective: A position in an organization that is commensurate with my skills, experience, and expertise which will provide me with new challenges and opportunities.•••••Highlights of Qualifications•••••* Possesses exceptional Customer Service Skills.
* Provided exceptional Customer Service during the twenty-five years working in the insurance industry.
* Experienced in Subrogation Automobile and Property Insurance Claims.
* Ranked the Number One Subrogation Examiner in the Brookfield, Wisconsin, office for outstanding performance and Subrogation Recoveries in •••••
* Consistently ranked within the top three Subrogation Examiners in the department for outstanding performance and Subrogation Recoveries in the previous years.
* Understands the Unfair Claims Practices Laws, Wisconsin State Statutes and Jury Instructions, Federal Debt Collection Practices, Fair Credit Reporting Act, and Bankruptcy Acts.
* Possesses exceptional verbal and written communication skills.
* Possesses strong analytical and problem solving skills.
* Skilled negotiator.
* Tactful, diplomatic, patient, and assertive when dealing with people.
* Highly motivated performer who thrives in challenging situations.
* Works well under pressure.
* Well organized, able to manage time and multi-task.
* Resourceful and self-confident. Able to set and achieve goals.
* Works well independently and as a member of a team.
* Enthusiastic, creative, and innovative.
* Worked on a team that developed a claims training workshop. Served as a trainer in the workshop and in other claims and agent training workshops.
* Served as a Panelist for Arbitration Forums, Inc., for five years.•••••Professional Experience•••••Verbal and Written Communication•••••* Negotiated Insurance Claims•••••- Maintained a working relationship through verbal and written communication with insurance companies throughout the United States and Canada, attorneys, vendors, insureds, inner company department and claims personnel, agents, and underwriters.
- Prepared and filed cases in Arbitration on the companys behalf.
- Answered and defended cases in Arbitration filed against the company.
- Composed own letters of correspondence when necessary.•••••Career Experience•••••••••• ••••• Subrogation Examiner
Subrogation Department
•••••American Family Insurance Company
•••••Brookfield, Wisconsin•••••••••• ••••• Subrogation Representative
Subrogation Department
•••••American Family Insurance Company
•••••Brookfield, Wisconsin•••••••••• ••••• Legal Services Clerk
Legal Department
•••••American Family Insurance Company
•••••Brookfield, Wisconsin•••••••••• ••••• File Clerk
Claims Department
•••••American Family Insurance Company
•••••Brookfield, Wisconsin•••••••••• ••••• Customer Service/Cashier/Retail Sales Associate
•••••Target Corporation
•••••Milwaukee, Wisconsin•••••Education•••••••••• Graduate Alverno College, Milwaukee, Wisconsin
•••••Bachelor of Arts in Business Management
•••••Minor in Adult Education•••••March ••••• Insurance Institute of America
Philadelphia, Pennsylvania
•••••Associate in Insurance Services•••••May ••••• Insurance Institute of America
Philadelphia, Pennsylvania
•••••Associate in Insurance Claims•••••September ••••• Insurance Institute of America
Philadelphia, Pennsylvania
•••••Certificate in Supervisory Management•••••••••• ••••• Insurance Institute of America
Philadelphia, Pennsylvania
•••••General Insurance Courses•••••References•••••Michael Flaherty, Attorney
American Family Insurance Company
Brookfield, Wisconsin
(•••••) •••••, Ext. ••••••••••Toni Nyberg, Panel Administrator
Arbitration Forums, Inc.
(•••••) •••••
(•••••) ••••••••••Walt Remondini, Co-Worker
American Family Insurance Company
Brookfield, Wisconsin
(•••••) •••••, Ext. ••••••••••Jim Seidenglanz, Co-Worker
American Family Insurance Company
Brookfield, Wisconsin
(•••••) •••••, Ext. ••••••••••Beth Ruby, Business Associate
Allstate Insurance Company
Brookfield, Wisconsin
(•••••) ••••••••••Brenda Wagner, Friend
••••• S. Trinthammer Avenue
Cudahy, Wisconsin •••••
(•••••) ••••••••••Connie Downing, Friend
••••• S. •••••th Street
Milwaukee, Wisconsin •••••
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