IT Business Analyst

Objective:

Wish to make a difference.
Intent on providing outstanding service and top-quality products.
Seeking a place where I can advance my career.
Endeavor to work in a company that believes in "taking care of its own."

Profile:

Web System Support Programmer / Analyst with 4 years experience in IT with proven ability to rapidly troubleshoot, diagnose, and resolve complex technical issues. The system expert for the Implementation team for OCR, Fax, VRU, and Xenos systems, along with being a system expert for the WMS (Docfinity) systems.
Desiring to move to the Fort Wayne area (currently in South Carolina listed address is a secondary address). Am readily able to participate in a phone interview, but will need to work out scheduling with my supervisor prior to scheduling an on-site interview.

Technical Skills:

Operating Systems/Software Applications:

Windows XP/Vista/7/Server •••••/Server •••••
AIX •••••x
Linux Fedora Core 4, Debian •••••x, zLinux
AnyDoc Suite
Docfinity
Xenos
Kodak XVCS
Esker Deliveryware
NetSatisFAXtion
IBM Websphere
DirectTalk/ViaVoice
PVCS
IBM Reflections and in-house ••••• emulators
PSTools
Apache Ant
Lotus Notes
CICS
DSView
VMWare
Terminal Services
LogMeIn
WinVNC
Symantec PCAnywhere
Windows NetMeeting
SMS

Programming Languages:

MySQL
Shell Script
PHP
HTML
C/C•••••
OpenGL
ASP/VB6
Java
Perl
Haskell
Prolog
Squeak
Javascript


Professional Experience:

System Support/Analyst I Contractor for BlueCross BlueShield of SC
Ettain Group, Columbia, SC, August ••••• to Present
Deploy application changes through Test and Production environments.
Implement new Test and Production environments.
Troubleshoot post-implementation issues.
Report on code deployment process for improving project time-lines and improving deployment efficiency.
Review application changes prior to their deployment and make suggestions/corrections to the changes to prevent unnecessary system downtime/outages.
Deploy Host (mainframe) packages via Endeavor.

System Support/Analyst I Contractor for BlueCross BlueShield of SC
Ettain Group, Columbia, SC, ••••• to August •••••
Respond to, evaluated, and prioritize incoming requests for technical assistance from users experiencing problems via ticketing system.
Provide prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.
Apply troubleshooting techniques to verify solutions.
Frequently resolve issues with little or no supervision.
Quickly learn new tasks and rapidly resolve customer problems.
Document tickets and system outages for usage in root cause analysis and tracking purposes.
Create documentation for new and existing technologies to increase the Support Teams proficiency with resolving issues.
Escalate issues to the Critical Research team and Development as needed in order to resolve issues.
Pro-actively monitor •••••+ servers and scan stations to resolve issues before customer is impacted.

Counselor
Army Lake Camp, East Troy, WI, Summers of ••••• and •••••
Co-taught various classes to campers of various age groups.
Facilitated team building exercises.
Maintained camp property.
Operated computer and sound systems during group meetings.

Barista
Starbucks, Greenville, SC, Spring of •••••
Operated POS system, recording orders efficiently and respectfully.
Prepared customer orders accurately.
Maintained premises.
Prepared the store for openings and closings efficiently.

System Administrator Computing and System Sciences Department
Taylor University, Upland, IN, ••••• to •••••
Performed routine maintenance on approximately ••••• computers.
Analyzed hardware and software issues and performed needed task to restore the system to proper functionality.
Developed Web-based registration systems utilizing MySQL databases.
Tested computers after applying patches and new software to confirm system stability.
Performed preliminary research for new software and/or hardware to determine best possible solution for current department needs.

Intern
YWCA Marion, Marion, IN, Summer of •••••
Researched and installed wireless network.
Setup and configured two computer labs.
Implemented network and system security rules.
Performed routine maintenance on all computer systems.
Analyzed and corrected all computer related issues.
Developed organizations web-site.


Education:

Bachelor of Science in Computer Science with a concentration in Graphic Arts
Taylor University, Upland, IN