IT Computer Support

••••• L. •••••

••••• Aliquippa, PA •••••
Phone: •••••

Objective
I want to secure a full-time position where I can contribute
to the success of the business.
I want to become an increasingly vital part of a growing
company.

Strengths
- Troubleshooting
- Communication skills
- User Training
- Project management
- Self-motivated

Accomplishments
- Member of team that replaced enterprise business system with
new Baan system.
- Member of team that selected and installed a new Nortel
phone system.
- Developed and conducted a series of user lunchtime computer
training sessions.
- Managed many aspects of moving all computer systems and
phone equipment to new a facility.
- Managed project to replace Pro/E CAD system with SolidWorks.

Operating Systems
MS-DOS, Windows•••••, Windows•••••, Windows NT, Windows •••••,
Windows XP, Windows Vista

Software
Microsoft Office •••••, ••••• and •••••, Visio, MS Project, MS
SyncToy, Veritas backup exec,Citrix, Webex, Remote Desktop,
Baan, McAffee Enterprise, SonicWall VPN, Agenda-X, Postini,
pcAnywhere, Pro-E, Intralink, AutoCAD, SolidWorks, PDM/Works,
Adobe Acrobat, Agenda-X, Cardscan, Ricoh ScanRouter, Juniper
Networks Odyessy.

Hardware
Desktop and laptop PCs, Dell PowerEdge server, modem, hub,
switch, router, firewall, access point, multimedia projector,
printer, plotter, scanner, FAX, copier, Polycom video
conference.

Experience
IPEG/Conair, Cranberry Township, PA - September ••••• to
January •••••
IT Specialist
Computer hardware/software support
- Installation, troubleshooting and support for more
than ••••• local and remote users.
- Maintain usage and security on FTP sites.
- Maintain file permissions and security to shared
folders on system servers.
- Configure, schedule and perform back-ups using Veritas
Backup Exec and Microsoft SyncToy.

Network maintenance
- Maintain and troubleshoot wired and wireless networks.
- Assist users with wireless network usage, both
internal and external.

Phone support
- Perform moves, changes and troubleshooting on Nortel
phone system.
- Define and coordinate major changes with Nortel
support personnel.
- Support Blackberry and cell phone accounts.
- Maintain and provide instruction for Polycom video
conference equipment.
- Management and cost reduction of all communications
billing.

Office machine management
- Troubleshoot and coordinate repairs on copiers,
printers, plotters, scanners and FAX machines.
- Install and maintain InFocus video projectors.

User training
- Provide initial orientation training for new users on
computer and phone usage.
- Create reference documentation for all users on
standard computer and phone tasks.
- Develop and conduct lunchtime user training classes.

Facility security
- In charge of configuration and maintenance of site
security system.

Equipment management
- Maintain records of computers and office equipment.
- Evaluate and replace aging equipment.
- Provide input for annual budget planning.

CAD Manager
- Oversee and maintain SolidWorks, Pro/E, AutoCad and
Control Data, CAD systems.
- Conduct and/or coordinate CAD user training.
- Configure and maintain PDM/Works, Intralink and EDL
database management packages.
- Manage CAD users and oversee daily activities.
- Conduct internal CAD user meetings.
- Attend, make presentations and host Pittsburgh area
CAD user meetings.
- Develop and implement engineering standards.
- Instrumental in definition of Paradox custom
applications for ECR/ECN management, hardware index,
master drawing index, drawing database access, project
management and lab report creation.
- Managed project to implement a change of CAD software
from Pro/E to SolidWorks.

Programmer
- Programming of embedded controllers for manufactured
equipment.
- Developed software and printed circuit board test
procedures.

Draftsman
- Mechanical and Electrical design of plastics
manufacturing auxiliary equipment.
- Created printed circuit board layouts and
manufacturing artwork.
- Coordinated printed circuit board manufacturing and
test procedures with vendor.

Dupont Homes, Strattanville, PA - April ••••• to May •••••
Plant Engineer
- Developed floor plans, electrical, plumbing and
construction drawings for mobile homes.

Sperian/Miller Equipment, Franklin, PA
Draftsman/Inspector - June ••••• to April •••••
- Design of fall safety equipment.
- Tested incoming materials and manufactured products.

Education
Eastern Nazarene College September ••••• to May •••••
Quincy, MA

Oil City High School - Graduated •••••
Oil City, PA

Additional Courses
- Fortran
- Embedded C••••• programming
- Project Management
- Pro/E, SolidWorks, AutoCad

Community Involvement
- I currently serve as Sunday School Superintendant and Church
Board member for my church as well as holding several other
positions in the past.
- I have participated in community bands performing at various
community events.

References
Available on request