IT Helpdesk

Goals: To obtain a help-desk or network troubleshooting position within an Information Technology environment where interfacing and providing a high level of service to internal customers is essential.

To obtain a Masters Degree in Computer Science, by enrolling in evening classes, to enhance my contributions.

••••• Computer Science Major, Eastern Connecticut State University, Willimantic, CT.

Educational Distinction:
Senior Project: Invented a software program and assembled the hardware interface to measure ring time in electronic stepper motor drivers helping to reduce current consumption and motor noise in battery operated applications.

Senior Project Professor: Dr. Gary Rommel, Director of Computer Science Department.

Software knowledge: C•••••, LabView, Java, JavaScript, Microsoft Office, all Windows operating systems and web site design.

••••• Woodstock Academy High School, Woodstock, CT

•••••Present Employed by Wal-Mart, Putnam, CT to assist with college expenses.

Education: B.S. Degree, Computer Science, Eastern Connecticut State University.

Experience:

•••••Present: Tufts University School of Veterinary Medicine, Woodstock, CT: Providing ongoing help-desk and general computer support in a small network environment.

Summer •••••: Allegro MicroSystems Inc., Worcester, MA: Assisted the IT department, as a volunteer, to gain insight into help-desk procedures for diagnosing and correcting network and other issues being experienced by individual users in an international network environment.