It Helpdesk

SECURITY CLEARANCE
Secret

RELOCATION & TRAVEL
Available for relocation and travel considerations

SUMMARY
Highly skilled U.S Armed Forces Veteran with proven ability, excellent communication skills, strong discipline skills and a keen sense of time management in a fast-paced environment

OBJECTIVE
To obtain a position in the personal protection/security or information technology field where my military experience coupled with my civilian skills is effectively used to benefit a company.

EXPERIENCE

Professional Security Security Officer (April ••••• Present)
SecTek, Inc. Reston, VA (duty at Tycon Corporation Vienna VA)
Patrol facility and maintain post as instructed by security management
Examine and secure facility structures across large campus and patrol areas
Regulate vehicle and pedestrian traffic at access points to maintain orderly flow
Monitor, patrol, and generate reports across large campus area of multiple buildings
Report irregularities such as fire hazards, leaking water pipes, and unsecured areas
Notify proper authorities in case of fire, natural disaster, or presence of unauthorized persons
Register and record time of inspection trips at watch stations

Production Specialist (Nov ••••• to Dec •••••)
World Changers Ministries, Atlanta GA
Handled technical troubleshooting within an enterprise environment
Assisted in the production of multimedia orders by ensuring timeliness of deliveries
Accepted customer phone orders, computed payments and completed orders for shipment
Prepared completed orders for dispatch, printing, and duplicating discs; prepared artwork for printing and stock control by packing and assembling goods and purchased orders
Met deadlines for the quota of media orders by processing ••••• digital versatile discs (DVDs) and compact discs (CDs) per hour

Work Study/File Clerk (••••• to •••••)
Department of Veterans Affairs - Decatur, GA (Concurrent Employment with College Studies -temporary)
Served as a file clerk and assistant to Veteran Service Representatives
Tracked, created, and filed claims folders for all veterans applying for benefits
Used workload management reports for identifying records needed for processing
Conducted extensive searches for misplaced records and utilized computerized file tracking software to locate and retrieve records and get the record to the appropriate offices
Delivered records to the appropriate offices and personnel when files required transfer
Maintained the accuracy of Global War on Terrorism (GWOT) file banks on a daily basis

Operations Specialist, (April ••••• to Mar •••••)
United States Navy
Served in the Combat Information Centers (CIC); interpreted rules of engagement, initialized link communications, and prepared classified document destruction reports
Plotting the ships position, heading, and speed while supporting the Operations surveillance and altitude radars Identification Friend or Foe (IFF) and associated equipment
Served as an Air Traffic Controller for helicopters and fixed-wing supersonic jet aircraft
Applied thorough knowledge of doctrine and procedures applicable to CIC operations
Acquired knowledge thru extensive study of U. S. Navy Instructions and Allied Navy Publications /procedures necessary for radar navigation
Operated common marine electronic navigation instruments including radar systems
Provided target plotting data to the combat information center based on information received from target tracking devices

EDUCATION

DeKalb Technical College - Clarkston, Georgia
Bachelors of Science, Electronics/Engineering, DeKalb Technical College, Clarkston Georgia (••••• Quarter Hours complete)

INFORMATION TECHNOLOGY CERTIFICATIONS & SOFTWARE SKILLS
CompTIA A+ Certification
Personal Computer Repair and Upgrade

Software
Transportation Worker Identification Credential (TWIC)
UNIX, Windows NT/•••••/XP/Vista
Microsoft Office Word
Microsoft Office Excel
Microsoft Office Power Point
Microsoft Office Outlook
Lotus Notes

SECURITY
Handcuffs & Baton
OC Spray Certification
GSA Class Department of Homeland Security
o Licensed in Maryland / A••••• Firearm Certification Training
o Licensed in Virginia / A••••• Firearm Certification Training

SKILLS AND ABILITIES
Software
Microsoft Office, MS Word, Excel, Power Point, MS Outlook, Lotus Notes

Systems
UNIX, Windows NT/•••••/XP/Vista

Communication

Excellent communication skills Exceptional public relations skills
Outstanding observation skills Excellent management skills
Tremendous troubleshooting skills; rapidly resolves challenging technical issues in a cost-effectively manner Ability to quickly learn and master new technology
Successful in both team and self-directed settings Proficient in a range of computer systems, tools and testing methodologies
Ability to handle typical, medical, and crisis situations efficiently and effectively Ability to provide quality customer service

REFERENCES
Available upon request