Laboratory/Research Assistant

Objective:
Use my strong biomedical and customer service skills, training and experience to secure employment in the workforce where quality, accuracy, and interpersonal skills are valued and are of benefit to the employer.

Employment History:

Spherion (IndyMac Mortgage Services)
Kalamazoo, MI
•••••/••••• •••••/•••••
Enterprise Call Center Representative
Spoke to customers in an in-bound call center regarding mortgages of all states (current, foreclosure, bankruptcy, etc.). Aided customers in making payments, setting up plans to get out of a state of delinquency, and any other assistance they needed with their loans.

MPI Research
Mattawan, MI
•••••/••••• - •••••/•••••
Research Associate II
Prepared reagents, controlled substances, and test materials for use on pre-clinical experiments; collected samples of the formulations, which produced a •••••% accuracy rate; reviewed the accuracy and organization of studies and departmental data to ensure compliance with GLP, SOP, and protocol regulations; calibrated laboratory equipment; logged in and shipped out test materials, controlled substances, and samples; wrote formulation preparation instructions; participated in an Instruction Writing Team to improve the process and result in fewer mistakes.

Community Living Options
Kalamazoo, MI
•••••/••••• - •••••/•••••
Home Health Aide
Provided caring, personal assistance, medical attention, emotional support, or other care to patients. Utilized best practices, high standards and safety precautions to meet all the needs of each individual based on the specific needs. This included helping with ambulation, transport, hygiene, exercise, feeding and feeding tubes, reading out loud and conversing with patients, etc. Maintained accurate records and closely observed patients behaviors and conditions and brought issues to the attention of appropriate supervisors. Served as an active member of the treatment team dedicated to quality care and rapid response to patient needs.

Speedway SuperAmerica LLC
Kalamazoo, MI
•••••/••••• - •••••/•••••
Customer Service Rep/ Food Steward
Provided outstanding, friendly service to the customers which resulted in recognition and a bonus delivered personally from the Director of all Michigan Speedways. The reward was based on positive customer feedback. I was also responsible for cash and credit card transactions, keeping the facility clean and appealing, and conducting inventory counts and stocking shelves. As the Food Steward I ensured that the food area was constantly filled with fresh, properly cooked products and well stocked with food/drink containers according to public safety requirements. I increased sales of all food/drink products by informing waiting customers of all the delicious items offered.
Robert Bosch Corporation
Grand Rapids, MI
•••••/••••• - •••••/•••••
Machine Operator (temporary summer help)
Operated a machine that produced fuel injectors for semi trucks; inspected work pieces for defects, and measured work pieces to determine accuracy of machine operation, using measuring instruments; inspected and fixed work pieces that were set to be discarded, thus saving the company thousands of dollars.

WMU Dining Services
Kalamazoo, MI
•••••/••••• - •••••/•••••
Grill Area Supervisor (Bigelow/Hoekje Hall)
Supervised the grill area employees in the Bigelow/Hoekje Halls Dining Cafeteria at Western Michigan University; prepared a variety of foods following approved food safety procedures; ensured that the Grill Area was always clean, especially after the end-of-shift clean. (This was student help, so that is why I had such brief employment tenure.)

Country Fresh, Inc.
Grand Rapids, MI
•••••/••••• - •••••/•••••
Data Entry Clerk (temporary summer help)
Entered in orders into the computer system for this dairy production company; improved my typing speed, including •••••key; helped with copying and filing duties. Orders would come in from grocery and convenience stores via fax or phone.

Education:

Bachelor of Science
Major: Biomedical Sciences, Minors: Chemistry, Spanish
Western Michigan University
MI

Certificates and Licenses:

Assistant Laboratory Animal Technician (A.L.A.T.), awarded by the American Association of Laboratory Animal Sciences (A.A.L.A.S.), MI

Skills and Abilities:

Computer Skills: Provantis, Dispense, MS Word, MS Excel, MS PowerPoint, MS Access, and MS Outlook.
Laboratory Skills: Mass Spectometry, High Pressure Liquid Chromatography (HPLC), gel electrophoresis, polymerase chain reactions (PCR), and many different microbial identification tests.
Policy Knowledge: Good Laboratory Practices (GLPs), Drug Enforcement Agency (DEA) policy for shipping/receiving controlled substances, National Fire Protection Association (NFPA) hazardous material labels, Department of Transportation (DOT) hazardous material labels.
Health Care: CPR and First Aid
Languages: English and Spanish.

Honors and Activities:

Member of Golden Key National Honor Society in college.
Member of the National Honor Society in high school.
Member of CAYAC (Coopersville Area Youth Advisory Committee) in high school. This club organized and conducted volunteer work and charity donation auctions.
Exchange student through Youth for Understanding to Australia during High School. The trip was paid for by a scholarship provided by Sara Lee that is given to 8 individuals per year from North America.