LAN Administrator

Objective: Network Administration or Technician, Software Implementation Management and Troubleshooting. Help Desk Support, Account Executive.

Experience:
Carolina Technology Solutions / CET Solutions Sept. ••••• Current
Network Engineer / Help Desk / Consultant Charlotte, NC•••••
Primary and secondary engineer for multiple client locations in and around the Charlotte Metropolitan area.
Maintenance included of mostly Microsoft SB Server •••••, •••••, ••••• R2, and ••••• server environments
Responsible for day to day troubleshooting measures on all above named server platforms in combination with Windows •••••, XP, Vista, and Windows 7 workstations.
Server hardware configurations were mainly HP and Dell, including HP DL and ML product line and various Dell platforms•••••
SCSI and SATA RAID configurations designed specifically for customer detail.
Assisted with server migrations for new and existing customers, including but not limited to, file transfer, shadowing methods using ShadowCopy, user configuration in AD and Exchange.
Hardware upgrades and replacements such as memory, CD/CD-RW drives, peripherals, and various other components that was specific to the clients network.
Remote monitoring utilizing several different methods, one of which was partnered by Zenith Console, which reported errors in real time that ranged from backup issues, CPU spikes, offline servers, anti-virus definitions, routing and switch response.
WAP installations using either WEP or WPA encryption, installing and maintaining Linksys and NetGear business class routers and switches.
Configuring and maintaining backups using Cobian, Symantec (Veritas), and NT Backup
Constant clean up measures of Malware, Trojans, and Spyware
Installation and configuration of both Symantec Enterprise Anti Virus and Trend Micro Enterprise (localhost:•••••)
Laptop configuration of Dell, Toshiba, and HP with a wide variety of models.
Implementation and design of sales process for proactively seeking new clients, including writing scripts, cold calling, onsite consultation for NetGuard and DataGuard services.
Initiated and closed a ••••• percent increase of new clients in the first quarter.
Investigated and formatted annual budget for marketing and advertising.
Public relations with the community including joining and attending both Charlotte and York county Chamber of Commerce.
Maintained the highest level of customer service from trial periods to implementation of remote services to ensure upmost satisfaction from all clients

Lightning Technology, LLC July •••••Sep •••••
Network Engineer / Help Desk•••••Tampa, FL•••••
Assisted in network administration of over ••••• client sites, with a range of 5 to ••••• end users in a Microsoft working environment in multiple locations. OS Platforms consisted of MS Server •••••, •••••, Windows Vista, XP, and •••••
Responsible for server backups and remote monitoring.
Responsible for server upgrades when necessary, including hardware and software, such as memory and hard drive, CD-RW and DVD-RW installations.
Active Directory maintenance on all client sites, and help desk troubleshooting measures.
Installation and configuration of both Symantec Enterprise Anti Virus (versions ranging from ••••• to •••••)

Time Warner Cable Corporate Dec ••••• April •••••
Technical Analyst / Access Management•••••Charlotte, NC•••••
Enterprise wide user and system account administrator for PeoplSoft Financials, OnBase, UDI / ACS, and Primal Digital Phone Service.
Ensure access levels are in accordance with security best practices, segregation of duties, and accurate role assignment for user functionality.
Worked with customers to ensure successful application access once requests are processed and Identity management regularly scheduled audits of user access lists, coordinating with managers and division contacts to review lists for accuracy.
Ongoing process improvement working with customers and business partners to continually streamline the access request process.
On-call support as needed for migrations, upgrades, and system/application maintenance.

CNP Technologies, LLC •••••May •••••Sep •••••
Assistant Systems Administrator•••••Charlotte, NC•••••
Assisted in network administration of over ••••• Domains, with •••••+ end users in a Microsoft working environment in multiple locations.
Responsible for server back ups utilizing Veritas Exec. Software.
Responsible for server upgrades when necessary, including hardware and software, such as memory and hard drive, CD-RW and DVD-RW installations.
Active Directory maintenance including, but not limited to, OU security policies, creating user accounts and assigning proper rights, implementing users into Exchange into the proper domain.
Day to day basic troubleshooting with end users on XP and ••••• workstations, Including MS Office, Outlook, Outlook Express, and creating ghost images for workstations and Servers.
Set up network printers, ranging from Lexmark to HP LaserJet, and maintained them for their assigned users.
Handled PDA troubleshooting, HotSync installations, etc.
Initiated and maintained Cisco VOIP phone systems including Unity server administration.
Implemented various security measures, such as Spy Ware removal programs, Anti-Virus and Firewall deployments across the network.
Used group policy in AD in order to deploy mass upgrades including Service Pack 2 and Panda Client Shield updates.
Managed existing ports on the LAN and wired for expansion with Cat 5e and Cat 6e Ethernet.

Sunstar Technology Corp. / New Advantage Corp. •••••Sep •••••Sep •••••
Major Account Executive•••••Oldsmar, FL / St. Petersburg, FL
•••••
Was leading producer within first month of employment, closed multi-million dollar contracts, totaling over •••••k in profit over the first 4 months.
Maintained company representation for over ••••• business accounts.
Opened ••••• new accounts, using personal research tactics and prospecting strategies, while also penetrating qualified leads.
Provided access to gray market components (unavailable through regular franchise distribution) to clients to assure them of regular production schedules.
Initiated and completed business cycle with a total hands-on approach to assure all ••••• ••••• Aug ••••• Sep •••••
Sales Executive / Team Leader / Web Development•••••Clearwater, FL•••••
Became top average weekly sales revenue producer.
Established new accounts - Web development packages to hosting services.
Implemented and exercised all facets of technical training sales, from initial contact through final negotiations, including future solicitation/maintenance of established accounts.
Provided an exceptional level of customer service to assure continued customer satisfaction beyond sales cycle.
Provided technical support to existing customers including all web based services


Skills and Relevant Training:
ADS Management and Maintenance; PC Upgrade and Maintenance; Symantec Ghost Server; basic Java scripting and Visual Basic, Networking Security Measures; general knowledge of Cisco Routers; Cisco Call Manger and Unity server Administration; TCP/IP Packet evaluation, Microsoft Server •••••, XP, Exchange. Currently working towards MCSE ••••• and CCP.


Education:
ECPI College of Technology•••••Charlotte, NC
IT Networking and GPA: •••••
Security Management Jan. ••••• - Present

St. Petersburg College•••••St. Petersburg, FL
Web Site Development from Jam/ ••••• -
Local Area Networks to Jun. •••••