••••• L. •••••
••••• Hawthorne Drive, #•••••
N. Charleston, SC •••••
SUMMARY: ••••• is a creative and energetic self starter, with strong people and communication skills, and proven success in communicating with all levels of management and establishing rewarding relationships with her directs by building long term team relationships.
EXPERIENCE: West Point Relocation, Kapolei, HI, Freight Operations/Sales Manager, •••••/••••• - Present
•••••Genteel Fashion, New Jersey, Product Manager Retail Apparel, 6/••••• •••••/•••••
•••••Amiri Custom, New York, NY, Product Manager - Retail Apparel Clothier, 7/••••• 6/••••• Inc, New York, NY, Operations Manager, 6/••••• 7/•••••
The Infinity Consulting Group, New York, NY, Operations Manager, 9/••••• - 6/•••••
WilTel Communications Inc., Princeton, NJ, Project Administrator - 4/••••• to 9/•••••
Wayne Dodge Fleet, Wayne, NJ, Fleet Operations Manager, 3/••••• to 4/•••••
Reed Travel Group, Secaucus, NJ, Project Coordinator, 3/••••• 3/•••••
Proxy Communications, New York, NY Support Analyst, •••••/••••• 3/•••••
West Point Relocation, (Freight & Relocation) Kapolei, HI
Freight Operations/Sales Manager Retail Apparel •••••/••••• Present
Develop and execute strategic operations and sales plans.
Develop core sales & marketing efforts for new sales generation; brand imaging and new sales channels
Oversee and aid efforts of all sales personnel
Ensure clients sales/operational implementation is executed
Responsible for full scope of operations; sales; cost analysis;
Carrier Contract Management; Account penetration through various areas of customer supply chain
Genteel Fashion, (Retail Apparel Franchise) New Jersey
Product Manager Retail Apparel 6/••••• •••••/•••••
Worked on seasonal line plans; researching styles, fabrics, trims and apparel accessories; working with designers to establish lines for purchase; travel to showrooms and designer sessions; spearhead initial costing process.
Analyze competition and customer demographics to identify business opportunities.
Maximized return on marketing investments via brand building and effective use of advertising and promotions, which included events management and cross-marketing engagements.
Managed the implementation of Lost Prevention Systems initiative by deploying a surveillance monitoring system, supporting the Director of Store/LP Systems.
Coordinated store build-out from design through construction.
Amiri Custom, (Retail Apparel Company) New York, NY
Product Manager - Retail Apparel Clothier 7/••••• 6/•••••
Responsible for sales, merchandising and inventory control, which included receiving and shipping of stock, physical inventory and stock replenishment.
Provided accurate and timely response to financial and other operational reporting requirements to owners.
Kept upper management informed of store operational issues and potential problems that could impact sales results.
Assisted customers in their selection of material patterns, colors and accessories, based on event and season.
Facilitated weekly payroll processing and produced yearly P&L statements through accounting ••••• Inc, (Internet & Information Technology Services) New York, NY
Sr. Operations Manager 6/••••• 7/•••••
Managed the day-to-day operations for a Computer IT/Internet Services Consulting company, which included sales, marketing, client services and finance.
Interfaced with clients, vendors, advertisers and internal departments to ensure marketing campaign goals and objectives were satisfied.
Provided direct client support including reporting, and client and team member communications
Worked with accounting to facilitate bi-weekly payroll and produced quarterly P&L statements.
The Infinity Consulting Group, (Information Technology Consulting) New York, NY
Operations Manager 9/••••• - 6/•••••
The Infinity Consulting Group is a fast growing computer consulting firm specializing in the placement of information technology professionals at fortune ••••• companies in the Tri-state area.
Managed 4 in-house staff and staff consultants in the field at multiple client sites.
Handled all staff/consultants health benefits / Insurance, liability, disability forms, and liaise with insurance carriers.
Responsibilities included interviewing and hiring, as well as approving promotions for in-house staff.
Negotiated with client management to obtain annual rate increases for Infinitys Consultants.
Worked very closely with Infinitys Marketing /Sales representatives to close all deals.
Oversaw accounts payable and receivables.
Performed on-line recruiting using MindSpring and Netscape to access the Internet.
Corresponded with clients via e-Mail to transmit resumes and contracts.
Worked with various vendors to create Infinitys Web Site, and e-Mail addresses for employees.
Liaised with major real estate agencies to coordinate the relocation of Infinitys New York office
Worked with the companys legal team to develop client and consulting contracts
Facilitated the development of P & L statements through accounting department
WilTel Communications @ Merrill Lynch (Telecommunications & Technology Vendor Management) Princeton, NJ
Project Administrator - 4/••••• to 9/•••••
Utilized Servord telecommunications software to manage Northern Telecoms Meridian SL••••• Switch.
Performed the creation, deletion and maintenance of telephone services for 4,••••• users
Participated in meetings with various department heads to discuss their departmental telephone requirements.
Worked with Customer Service Representatives to schedule time to execute service orders.
Scheduled teams of Voice/Data technicians to work on Service orders.
Facilitated internal client billing for charge-backs of technical services rendered.
Communicated teams daily, weekly and monthly activities via status reports to senior-level management.
Used WordPerfect ••••• to create memos and produce technical documentation
Utilized Lotus ••••• to create, edit and run reports for billing and time-sheet data.
Used an NEC MultiSync 2 Terminal to access the TOPS Database to update records and ran reports, which produced Client Project Request statements for analysts and technicians of the Technology Service Department
Wayne Dodge Fleet, (Chrysler Fleet Sales Division) Wayne, NJ
Fleet Operations Manager 3/••••• to 4/•••••
Traveled nationally to trade show at convention centers to perform presentations of the companys line of automobiles to corporate and government organizations.
Provide rental and leasing services to corporate clients and service customers.
Reed Travel Group, (Publishing) Secaucus, NJ - March ••••• to March •••••
Project Coordinator - November ••••• to March •••••
Managed all daily consumer marketing initiatives to maximize sales and subscriber retention opportunities for the Hotel & Travel Index Guide. The initiatives included promotions, community events, subscriber contact strategies and trade shows.
Supported internal customers to assess their needs and translate ideas into creative materials and programs to ensure achievement of project goals and objectives.
Facilitated creative meetings to ensure consistency of brand objectives, subscriber messaging and pricing, and worked closely with the Marketing and Advertising Divisions to collaborate on opportunities to set circulation business objectives.
Performed research to assist senior managers in preparing budget forecasts
Project Analyst - March ••••• to November •••••
Prepared statements and invoices for client billing using Lotus •••••
Responded to customer service inquiries, and produced statistical tracking reports, which assisted staff during meetings on direct mail campaigns.
Provided basic computer training for staff using DOS, Lotus •••••, WordPerfect and Xywrite.
Performed data entry functions and ran reports on an IBM AS/••••• Model •••••/D•••••
Monitored the work and performance of the data entry department.
Set priorities and worked closely with other departments to identify needs and develop workable solutions
Assisted in the training and hiring of new employees.
Support Analyst - March ••••• to March •••••
Responsibilities included entering and updating questionnaires and subscriber cards for the World Travel Directory using the IBM System/•••••
Interfaced with travel agencies worldwide to insure accuracy of database.
Proxy Communications, (Data Communications) New York, NY
Support Analyst •••••/••••• 3/•••••
Utilized an Altos and Hewlett Packard Computer system to update account records, names, addresses, debits and credits
Performed hard disk backups, printouts for mailing lists and labels for distribution
HARDWARE: IBM A•••••m Laptop, COMPAQ DESKPRO •••••/•••••, COMPAQ PROSARIO •••••, IBM PC AT/XT, ALTOS COMPUTER SYSTEM, Hewlett Packard, IBM AS/••••• Model •••••/D•••••, IBM System/•••••
SOFTWARE: MS Windows •••••/•••••/•••••, MS Excel •••••/•••••, MS Word •••••/•••••, Visio •••••, Lotus ••••• V•••••, Word Perfect V••••• MS-DOS V•••••/•••••/•••••, Dbase2, Xywrite, MindSpring for Windows •••••/•••••
Bachelors of Science: Criminal Justice
Berk Business and Trade School
New York, NY
Certificate Course Office Administration & Computer Operations
January ••••• to September •••••
REFERENCES: Furnished upon request.
human resource, customer service