Management

••••• G •••••
••••• Clark St
Clearfield, PA •••••
Phone: (•••••)••••• - •••••
Email: •••••
EXPERIENCE: District Supervisor •••••/•••••/••••• - •••••/•••••/•••••
Miller Enterprises - Central, FL
Supervising all stores and troubleshooting failing stores with increasing
productivity.
I had ••••• employees at each store and I had ••••• stores in my district.
While trouble shooting a store I would do a full market analysis, review all
past figures and use all my Market Research techniques to ensure that a
failing store would now become a profitable one to the area.
My overall rate was very proficient and I would be able to overhaul the
store in a matter of 3 months. That is a full turnover and the store getting
out of the red and into the green.
Brief description: Developing and achieving performance goals and
objectives in order to achieve customer promise expectations ensuring
accuracy and quality.
Responsible for the overall direction, coordination and evaluation of the
district.
Carry out the supervisory responsibilities policies and procedures.
Responsibilities include interviewing, training and motivating employees;
planning, assigning and directing work; rewarding and disciplining
employees; resolving conflicts; labor staffing.
taking corrective action as necessary and Development and execution of
daily and weekly action plans in order to meet district to Fulfill
performance expectations.
Worked to continuously improve the functionality and level of service by
exceeding district productivity goals. Creating, managing and supporting
recognition and communication programs that create environment of
teamwork for associates and peers.
Conferring with management personnel to establish and maintain quality
control standards. Communicating all pertinent procedures and safety
regulations to shift staff.
Required to report and record any production irregularities and disruption
in process to Shift Operation Manager.
Motivate others to meet production goals in an extremely deadline-driven
environment.
Manager / Club Supervisor •••••/•••••/••••• - •••••/•••••/•••••
Monastery Golf & Country Club - Central, FL
Overseen 3 full service Restaurants, 1 Family Casual Restaurant 2 fine
dining restaurant areas; this was a Semi-Private Country Club, there was
also 2 full Banquet Facilities, there was 1 concession area carts on the
Golf Course during peak hours, included is 3 full bars, a pro shop, an
accounting area, member areas, member functions, Banquet Sales, etc. I
was in charge of over ••••• employees on a daily basis I supervised •••••
different Managers in all different departments.
taking responsibility for the business performance of the unit/outlet;
analyzing and planning the unit s sales levels and profitability;
organizing marketing activities, such as promotional events and discount
promotions;
preparing reports at the end of the shift/week, including staff control, food
control and sales;
creating and executing plans for department sales, profit and staff
development;
setting budgets and/or agreeing them with senior board members;
planning and coordinating menus.
coordinating the entire operation of the restaurant during scheduled shifts;
managing staff throughout their shift and providing them with feedback;
dealing with customer complaints;
ensuring that all employees adhere to the company s uniform standards;
meeting and greeting customers and organizing table reservations;
recruiting, training and motivating staff;
organizing and supervising the shifts of kitchen, waiting and cleaning
staff.
maintaining high standards of quality control, hygiene, and health and
safety;
checking stock levels and ordering supplies;
preparing cash drawers and providing petty cash as required;
helping out in any area of the restaurant / Club when circumstances
dictate.
Restaurant Manager •••••/•••••/••••• - •••••/•••••/•••••
Metzger s Family Restaurant - Central, FL
I overseen ••••• employees from Dishwasher to Assistant Manager, taking
responsibility for the business performance of the unit/outlet;
analyzing and planning the unit s sales levels and profitability;
organizing marketing activities, such as promotional events and discount
promotions;
preparing reports at the end of the shift/week, including staff control, food
control and sales;
creating and executing plans for department sales, profit and staff
development;
setting budgets and/or agreeing them with senior board members;
planning and coordinating menus.
Coordinating the entire operation of the restaurant during scheduled
shifts;
managing staff throughout their shift and providing them with feedback;
dealing with customer complaints;
ensuring that all employees adhere to the company s uniform standards;
meeting and greeting customers and organizing table reservations;
recruiting, training and motivating staff;
organizing and supervising the shifts of kitchen, waiting and cleaning
staff.
maintaining high standards of quality control, hygiene, and health and
safety;
checking stock levels and ordering supplies;
preparing cash drawers and providing petty cash as required;
helping out in any area of the restaurant when circumstances command.
EDUCATION: University Of Central Florida - •••••/•••••/•••••
Central, Florida
Associates Degree
Major: Business
CERTIFICATIONS/LICENSES:
Business Management Degre issued by UCF
Operations Management / Production Management
Legal Social Environment of Business
Financial/ Managerial Accounting
Management and Leadership
Business Administration
Business Statistics
Marketing
Finances
Computer Technology issued by SCC
Computer Forensics,
Database Management,
Information Systems Security,
Systems Analysis and Integration,
Web Development and Administration
SKILLS, QUALIFICATIONS AND ACHIEVEMENTS:
Marketing
All Aspects of Marketing; Mini media, Promotion, Multi-level marketing,
Public Relations, Press Releases; identify and analyze an organization s
strengths and weaknesses, and respond to opportunities and threats in
the marketing environment set goals for market share and growth
develop and implement appropriate strategies by selecting, segmenting
and targeting markets, and promoting products and services to those
markets
make decisions regarding products such as labeling or packaging
undertake new-product development
work out an approach to pricing and set prices for products and services
manage distribution channels such as shops and wholesalers
make decisions regarding the distribution of products (such as taking of
orders, warehousing, stock control and transport), manage store image or
undertake direct marketing
develop plans in relation to advertising, sales promotion, public relations,
personal selling and sales management undertake marketing audits to
monitor sales performance.
Area / District Supervisor
Developing and achieving performance goals and objectives in order to
achieve customer promise expectations ensuring accuracy and quality.
Responsible for the overall direction, coordination and evaluation of the
district.
Carry out the supervisory responsibilities policies and procedures.
Responsibilities include interviewing, training and motivating employees;
planning, assigning and directing work; rewarding and disciplining
employees; resolving conflicts; labor staffing.
taking corrective action as necessary and Development and execution of
daily and weekly action plans in order to meet district to Fulfill
performance expectations.
Will work to continuously improve the functionality and level of service by
exceeding district productivity goals. Creating, managing and supporting
recognition and communication programs that create environment of
teamwork for associates and peers.
Conferring with management personnel to establish and maintain quality
control standards. Communicating all pertinent procedures and safety
regulations to shift staff.
Required to report and record any production irregularities and disruption
in process to Shift Operation Manager.
Motivate others to meet production goals in an extremely deadline-driven
environment.
Resturant Manager
Being responsible for the business performance of the unit/outlet;
analyzing and planning the unit s sales levels and profitability;
organizing marketing activities, such as promotional events and discount
promotions;
preparing reports at the end of the shift/week, including staff control, food
control and sales;
creating and executing plans for department sales, profit and staff
development;
setting budgets and/or agreeing them with senior board members;
planning and coordinating menus.
coordinating the entire operation of the restaurant during scheduled shifts;
managing staff throughout their shift and providing them with feedback;
dealing with customer complaints;
ensuring that all employees adhere to the company s uniform standards;
meeting and greeting customers and organizing table reservations;
recruiting, training and motivating staff;
organizing and supervising the shifts of kitchen, waiting and cleaning
staff.
maintaining high standards of quality control, hygiene, and health and
safety;
checking stock levels and ordering supplies;
preparing cash drawers and providing petty cash as required;
helping out in any area of the restaurant / Club when circumstances
dictate.
Computer Technology
Computer Forensics,
Database Management,
Information Systems Security,
Systems Analysis and Integration,
Web Development and Administration
REFERENCES: Available Upon Request.•••••