Management

JOB OBJECTIVE/GOALS: I would like the opportunity to Build a career with the company, advance within the company and contribute to the profits by effectively training, supervising, and directing the staff in a safe and productive environment when the opportunity is provided.

PROFESSIONAL EXPERIENCE:

Holland Jewelers- May 5th, ••••• Present.

Sale Professional
&#•••••; Help customers with their choices
&#•••••; Customer service on repairs
&#•••••; Clean and set display cases
&#•••••; Product knowledge to better understand how to sell the product
&#•••••; Create the idea the customer presents me with
&#•••••; Order product
&#•••••; Help set up the website material
&#•••••; Currently in school to learn the trade

Rsw Group (AT&T Agent)- August •••••March •••••th •••••(store closed)

Store Manager
&#•••••; Sell and manage a cellular phone store for AT&T agent.
&#•••••; Direct associates in the selling and provide great customer service.
&#•••••; Perform weekly and monthly inventories to protect our assets.
&#•••••; Merchandise the store, set up promotions, and provide the customer with the best experience possible.
&#•••••; Staffing, sales reporting, scheduling, daily deposits, and problem solving.
&#•••••; Develop a marketing plan to increase sales- use direct mail, B2B, and set up meetings with customers to present our products and how they will benefit from our product and services.

KNS Construction- March ••••• August •••••(seasonal)

General Labor/supervisor
&#•••••; Supervise crews
&#•••••; General repairs
&#•••••; Clean up
&#•••••; Run and operate several tools

Quad City Safety August ••••• February •••••

Store Manager/Market Manager
&#•••••; Merchandise and managed three locations with in the Quad City Area.
&#•••••; Develop the staff by making the locations more organized and profitable.
&#•••••; Record daily, weekly, and monthly sales.
&#•••••; Evaluate what needs work to increase sales and customer service.
&#•••••; Developed a procedure binder to provide a consistent direction to the staff, as there was not one in circulation ever before.
&#•••••; Work with the receiving manager on inventory control- cycle counts, dead stock, new items, etc.
&#•••••; Cash Handling Daily deposits, register, invoicing and customer discounts.
&#•••••; Creating a job description, as there was not one in circulation ever before.


Dicks Sporting Goods

Hard goods Manager June •••••
&#•••••; Supervise and direct employees in their duties.
&#•••••; Provide customers with a pleasant shopping experience.
&#•••••; Abide by the company policies and procedures and insured my teams do the same with proper direction.
&#•••••; I was the safety and shrink coach in our store. I maintained the company standard rating over ••••• % every month. Our store held an •••••% for the year.
&#•••••; Audit my departments monthly to make sure our standards are met.
&#•••••; Complete assigned projects as given by my store and district managers.
&#•••••; Handle cash office duties.
&#•••••; Perform human resources duties for employees.

OfficeMax March ••••• to June •••••

Store Manager May ••••• to June •••••
&#•••••; To ensure •••••% customer satisfaction with shopping experience.
&#•••••; Supervise and direct management and associates in completing their duties.
&#•••••; Perform all human resource functions.
&#•••••; Audit all departments once a month to ensure performing to corporate standards.
&#•••••; Communicate policy and procedure changes to staff.
&#•••••; Complete projects assigned by district manager and regional offices.
&#•••••; Inventory of merchandise yearly.
&#•••••; Demonstrate teamwork, professionalism, and achieve high levels of productivity and customer service.

Assistant Manager July ••••• to May •••••
&#•••••; Train associates in customer service and merchandizing.
&#•••••; Set the example for customer service by assisting with the customers needs.
&#•••••; Ensure the movements of merchandise to the sales floor is done efficiently.
&#•••••; Set plan-o-grams for all new merchandise.
&#•••••; Ensure safety procedures are followed.
&#•••••; Provide feedback to management about associates performance.
&#•••••; Advise management of customer request, problems, and low stock levels.
&#•••••; Assist with front-end duties: run copiers, cash registers, and customer service.
&#•••••; Assist in receiving duties: entering data, doing reports, running fork truck, and shipping.

Receiving Manager December ••••• to July •••••
&#•••••; Ensure proper receipt and verification of incoming merchandise.
&#•••••; Supervise and process outbound merchandise.
&#•••••; Control and direct processing of damaged and defective merchandise.
&#•••••; Ensure proper security, sanitation, and safety guideline in receiving.
&#•••••; Perform safety checks on equipment, systems, and lock-up areas.

Sales Floor Supervisor January ••••• to •••••

Sales Associate March ••••• to January •••••










EDUCATION:

GIA- Gemological Institute of America July ••••• present

Scott Community College ••••• •••••
Graduated with Management/Supervision Certificate

North High School •••••
Graduated with High School Diploma


COMPUTER EXPERIENCE:
Systems: PC/IBM Compatibles.
Software: Windows, Excel, Word, SAP retail, Pos, Outlook, Kronos payroll, Arms, and some presentation programs.


HOBIES/INTERESTS: Archery, Golf, Target shooting, Outdoor Photography, and spending time with my family.


SALARY HISTORY: Available upon request.






REFERENCES:

Vallie Masias
Assistant Manager Officemax
••••• •••••th Street
Moline, IL •••••
(•••••) •••••
Years known: •••••

Tom Langford
Store Manager - Officemax
••••• West Kimberly Road
Davenport, IA •••••
(•••••) •••••
Years known: •••••

Mike Shradel
Dicks Sporting Goods-Store Manager
Elmore Ave
Davenport, IA •••••
(•••••) •••••
Years known: 6

Brian Long
AT&T Store Manager
Davenport, IA •••••
(•••••) •••••
Years known: 3