Charleston, WV •••••
Work: (•••••) •••••
Home: (•••••) •••••
••••• Bachelors of Science in Information Technology with specialization in Web Management, University of Phoenix Utah Campus, Salt Lake City, Utah
••••• Graduate, BB&T Bank Collector Certification Program
••••• - Graduate, F.B.I. Citizens Academy, F.B.I Field Division, Salt Lake City, Utah
••••• Training in The Mandt System, a System that is focused on helping, supporting, and de-escalating aggressive individuals, and training in psychological and behavioral intervention strategies at the Utah State Developmental Center.
Special Assets Lead Adjuster, Branch Banking & Trust •••••Present
Managing a team of ••••• collection agents who follow standardized collection procedures for all assigned accounts and make collections supervisor aware of problem accounts that may result in repossession, foreclosure or charge-off within established time frames. ••••• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum call per day, contact percentage, promises/calls ratio, promises kept. ••••• Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency. Navigate and interpret various screens and relay information to clients accurately and professionally. ••••• Document all collection efforts for each assigned account in the collection system using action and reaction codes, rescheduling feature, "scratch pad" entries, etc. in accordance with established procedures. ••••• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards. ••••• Order updated credit bureau report or initiate skip tracing process in accordance with established standards. ••••• Review files from Loan Services in accordance with established standards. ••••• Initiate deferrals on accounts based upon written policy guidelines. ••••• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards. ••••• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures. ••••• Ensure that appropriate letters are sent to debtors. ••••• Process account maintenance transactions according to established guidelines.
Developmentalist, Utah State Developmental Center •••••
In consultation with, Behavior specialist, and other professionals, implement, supervise, and assist clients with programs developed by State Government Professionals. Handle emergency situations through application of the crisis cycle model as a tool for crisis intervention and management of individuals who are aggressive and out of control. Prepare for the annual State and Federal inspections of facility by the Federal and State surveyors. Supervise and monitor the individuals daily living routines. Ensure that that our department passes yearly funding inspections. Following the principles of positive behavior support, person-centered planning, and individuals rights.
IT Director / Executive Director / President, the Muslim Forum of Utah •••••
Served as the IT Director, Executive Director, and President of a •••••c3 Non-Profit Corporation that specializes in Education, Civil Rights, Social Work, and Interfaith activities. Work with the U.S. Department of State, FBI, Law Enforcement and other city, state, and federal government officials and organizations. Manage a team of twenty or more volunteers to work on projects and activities. Also, working as a journalist, media relations director, and spokesman for the MFU on radio, TV, internet, etc.
IT Consultant, Cisco Systems •••••
Consult resellers of Cisco equipment with network configurations using Cisco products, utilizing multiple tools such as Visio software, MS Explorer, Excel, and other online/offline software resources.
Workforce Coordinator, Teltrust, Inc. •••••
Managing a call center with a team of three hundred directory assistance and credit card customer service agents for various accounts contracted through Teltrust, Inc. Managing the workflow and calling queue for the sector of the call center that I was in charge of. Monitor multiple stations for call assignment. Check to ensure if employees were on time and present.
IT Security Director, Cyber America Corporation •••••
Accomplish principal leader of information technology security and management, including loss prevention. Contribute to strategic business planning efforts, contingency/crisis planning, employee background investigations and internal investigations.
Salt IT, LLC (Utah) Web Design and Networking IT Firm
Helly Hansen (Utah) Website Development and E-Commerce Consultation.
The M.F.U. (Utah) Website Development and IT Management.
Kashani Trading, Co. (Dubai, UAE) Information Technology Planning, Structure, and Security.
Cyber America Corporation (Utah) Information Technology Planning, Structure, and Security.
Positioned security and emergency services for major events, including Y2K contingency operations.
Information Technology, Management, and Security Operations
Dynamic and seasoned planner/developer of top performing organizations globally focused on the areas of loss prevention, risk analysis, threat assessment, security, workplace safety, information/personal security, contingency/crisis planning, and executive protection programs.
Reputable industry expert with more than ten years of private security management experience encompassing security administration/leadership in the US and UAE.
Emergency services/safety guru with exposure to leading edge technology utilized in high-risk security operations.
Strategic planner and coordinator of multimillion-dollar (Dubai, UAE) business start-ups, expansions, and restructurings.
Gifted team builder and manager of large-scale projects/programs, facilitating the attainment of corporate goals/objectives as well as ensuring service/product delivery on time and within budget.
Invited / nominated by The Federal Bureau of Investigation to take the F.B.I. Citizens Academy training course. (•••••
Helping the F.B.I on matters of national security, counter terrorism, and intelligence.
Received certificate/diploma from The F.B.I. Citizens Academy, issued by F.B.I. Director Robert Mueller and F.B.I Special Agent in Charge Timothy J. Fuhrman of the Salt Lake City Field Division.
Invited to The Young Adult Muslim Organizations Retreat at the Rockefeller Mansion (Estates) at Kykuit in New York.
Invited as Distinguished Speaker by the Utah Council on Citizen Diplomacy. Delivering expert advises/information on ethnic and interfaith cooperation, specializing on Middle Eastern and Islamic studies.
Elected to serve as Director of a Non-Profit Corporation (M.F.U.)
Recognized by Salt Lake County Mayor Peter Caroon and City Mayor Rocky Anderson for participation and accomplishments in a Non-Profit Corporation (M.F.U.)
Met with Presidential Candidate Ron Paul during a convention in Charleston, WV
Advanced: HTML, Flash, Database Management, MS Office, Router Configuration, Wireless network configuration, etc. Beginner: C•••••, VB, SQL
English, (fluent), Farsi (fluent), Dari (understanding), Arabic (some)
West Virginia, Maryland, Virginia, New York, North Carolina, Pennsylvania, Ohio, Utah
Al James, Collections Manager BB&T, Charleston, WV
Dennis Ahebwa, Collections Supervisor BB&T, Charleston, WV
Steven M. Viglianco, Special Agent F.B.I. Resident Agency, Charleston, WV
Homepage: ••••• Pittsburgh Division F.B.I.: ••••• Roth, Special Agent F.B.I. Intelligence Division, Pittsburgh, PA
Homepage: ••••• Pittsburgh Division F.B.I.: ••••• J. Fuhrman, Special Agent In Charge F.B.I. Headquarters, SLC, UT
Homepage: ••••• Salt Lake City F.B.I. Field Division: •••••
Carol Covert, Special Agent F.B.I. Human Resources Department, SLC, UT
Salt Lake City F.B.I. Field Division: •••••
Heather Brown, Program Lead Utah State Developmental Center, AF, UT
Kevin Davis, QMRP Utah State Developmental Center, AF, UT
Collette Hudson, Human Resources Utah State Developmental Center, AF, UT