Objective: Obtain a position that allows the opportunity to demonstrate and contribute project and sales management skills, and apply innovative operational and strong communication knowledge to organizational goals.
•••••/••••• Present MSN Manager Microsoft Redmond, Wa
Responsible for communicating effective measures within worldwide subsidiaries as they pertain to online advertising with regards to issue resolutions, testing, facilitating processes, operational innovation and implementation processes and activities. Primary focus of driving client/partner satisfaction, combined with internal business rules and technological limitations and advantages
On going policy and procedure documentation re: creation and implementation, as well as prompt and proper resolution of partner issues
Initiate & drive cross-team collaboration with Ad Planning, Product Planning, Product entities and internal support groups to ensure MSN subsidiaries receive accurate and timely product and service information
Increase efficiencies by improving current operational processes to ensure clients receive progressive superior service to support and increase customer satisfaction
Train MSN, Partners, and Joint Venture employees in world wide regions: advertising tools and processes, including MSN Ads, financing and Inventory analysis/management
Interface daily with MSN Sales personnel and clients to coordinate implementation and maintenance of existing and innovative campaign processes: ensure deliverables and objectives are obtained. Proactively monitor and analyze performance of campaigns.
Troubleshoot, resolve, and/or escalate worldwide campaign and site related issues to appropriate teams for resolution. Work closely with sales and clients to implement suggestions. Copy editing ad campaigns.
Closely monitor contractor workflow distribution and effectively streamline operational tasks, as appropriate
Strong partner communication skills with ability to work independently or cross functionally within MSN to resolve issues quickly and effectively
Strong communication skills to be used effectively in: meetings, through email and during sales calls.
Interfacing with current advertisers and Search (SFS) employees to implement editorial and quality guidelines. Implement relevant, researched keyword lists for campaigns. Categorize keywords into scalable ad groupings. (EFS)
Training and mentoring regional team members. Managing workflow and processes for regional MSN team. Apply conflict management functions accordingly.
Recommend and align staffing and resource allocation per organizational budgets and goals.
Online account management experience.
Inventory management and keyword advertising, newsletter, and ad posting
Strong process management and multi-tasking abilities.
Excellent communication skills (client calls, sales meetings, and team sessions).
Extended management experience (Min. ••••• Max. ••••• person team).
Solid understanding of partner contracts and implications for communications and opportunities with partners. Strong analytical skills regarding contractual and financial issues with partners.
Experience with Ad-Serving system: AIS, Ad Expert, Ad Builder, HTML Code Cleaner, Test Center, EFS, SFS, Ad Product, Ad Inventory•••••
4/••••• ••••••••••••••• Regional Supervisor Target Logistic Service Seattle, Wa
Collaborate and cross team with International/National subsidiaries and various internal and external groups to meet deliverables for distribution segments and pricing matrixes
Strong commercial business sales ability to connect client needs to organizational programs and resources
Market National/International, Import/Export freight services through resources for logistical supply chain management services
Responsible for revenue, profit & loss margins generated through sales & marketing Result: 3% to •••••% profit margin
Develop, negotiate logistical service and rate proposals for high volume clientele
Partner and strengthen relations with vendors, clients, and third party entities
FAA (DGI) Dangerous Goods Certified; established documentation and procedure regulations for the distribution of hazardous commodities
Productive interpersonal, motivational, written and verbal communications skills
Production planning & scheduling supply chain management logistic demand, inclusive of cost / pricing metrics
9/•••••/••••• Regional Sales Manager Oregon International Airfreight Seattle, Wa
Developed/managed International /Domestic dry and perishable commodity segments
Developed strong business vendor relations with airline, LTL/FTL, ocean and logistical vendors
Developed, generated and presented multiple logistical services and pricing, for worldwide logistical client needs
Conducted continual research pertaining to international trade environment, trends, and new distribution channels
Accomplishments: Partnered and maintained strong relations support annual and quarterly business objectives with clients such as Nike, Brooks, Tree Top, Nabisco, Hershey, Kimberly Clark, Alaskan, Taylor Shellfish, and many more. Increase profit margin from 2% to •••••% West Coast Region.
8/•••••/••••• Administrative Specialist I Seattle Criminal Law Office Seattle, Wa
Created weekly jury trial schedule for Master/Readiness calendar
Support prosecutors, judges through investigative data from evidence, suspects, and witness
Generated subpoenas, WASIS, PRIORS, PROMIS & JUVIS
Prepared BWADD, Motion, Review Calendars, Intake, In-custody Arraignment & Summons cases
Accomplishments: Successfully conducted ••••• month research project, vertical vs horizontal prosecution process to increase successful case results, all variables considered. Researched, documented and implemented new Domestic Violence Unit processes for municipal administrative positions
2/•••••/••••• Regional Supervisor Nutri-System Diet Centers Tukwila, Wa
Direct and demonstrate leadership characteristics through coaching sales force re: facilitated organizational sales objections, advertising, public relations, and strategy implementation to achieve organizational product marketing objectives.
Developed, applied and facilitated National recruitment program, produced documentation for National recruiting processes and potential candidate expectations
Demographic analysis and strategic marketing resources to achieve regional goals and objectives
Optimized corporate profit margins through training, recruitment, marketing strategies, product pricing
Consult upper/middle management in corporate and franchise regions to better comprehend company policies and processes
Assisted corporate and franchise organization merge with consideration of EEOC, ADA, FLSA, regulations
Facilitated and conducted national sales training for operational software program
Established marketing advertisement and processes for product and promotional advertising
Collaborate with market research members, evaluate sales performance, and review revenue reporting data to obtain long term organizational goals
Formulate corporate long-range plans, goals, and objectives to develop optimum distribution policies for product.
Accomplishments: Created national resource center and telemarketing department. Result: profit increase from •••••% to •••••% for 2 years. Test and drive buy off for new internal software program. Operational Innovations: Developed communication training documentation to increase efficiency through innovative processes and maximization of production. Result: Increased regional profits by •••••%.
5/•••••/••••• Regional Supervisor Living Well Fitness Center Seattle, Wa
Develop and implement policies for compensation
Conducted annual employee performance/pay reviews
Developed and conducted national recruiting and sales training processes
Statistic and revenue sales/marketing analysis to improve operational efficiencies
Documents and streamline operational, organizational and individual management processes to meet revenue quotas
Recruit middle management in accordance to company goals, EEOC, ADA, FLSA, regulations
Accomplishments: Extensive training and recruiting of middle /upper levels of management and employees facilitated innovative operational processes to elevate monthly profit margin. Results: Increased revenue up to •••••% in the Puget Sound Area, •••••% North Carolina, •••••% Georgia, •••••% California
••••• Bachelor of Arts University of Washington Sociology/Communication
••••• Masters of Arts University of Phoenix Organizational Management
Organizational Management or Project Management