Management

; Extensive background as a manager/franchisee with expertise in sales, customer service, marketing, purchasing, financial management, expense and inventory control, human resource management, and optimizing bottom-line profitability.
&#•••••; As a national top-performing manager from ••••• •••••, consistently achieved sales in the top •••••%. Overachieved sales volumes of similar businesses across Canada.
&#•••••; Earned Certigard Best in Class distinctions on a consistent basis over a •••••year period based on outstanding performance for dollars per work order, annual repair order value, annual sales per bay, and annual sales growth.
&#•••••; Achieved #1 sales volume in Canada as an Outside Sales Representative for Snap-on Tools and awarded a major sales incentive trip.
&#•••••; Successfully managed multiple businesses to optimize profitability of all locations.
&#•••••; Contributed to innovative strategic planning and addressing operational issues on a national level for Certigard and Petro-Canada.
&#•••••; Contributed to Certigard earning a prestigious national industry award, J.D. Power and Associates Class Distinction Award for Customer Service.
&#•••••; Consistently achieved the highest ratings in the Mystery Shop Programs.
&#•••••; Excellent leadership skills with a proven skill in training, motivating and coaching staff.
&#•••••; Computer skills: Proficient in MS Word, Excel, PowerPoint, Bizware and Costar (automotive locations), Outlook, Windows, and Internet.


PROFESSIONAL BACKGROUND

WESTWOOD CERTIGARD AUTOMOTIVE REPAIR & GAS BAR/PETRO-CANADA (••••• •••••)
MANAGER/FRANCHISEE
&#•••••; Directed all operations of an automotive repair shop, gas bar, and retail parts facility.
&#•••••; Collaborated with service advisors in all customer relation duties. Informed customers of policies, procedures and fees in a manner to build a positive reputation and client base.
&#•••••; Evaluated all quotations to achieve targeted profit margins using the Costar application.
&#•••••; Effective in upselling repairs and services in a manner to close a high level of business.
&#•••••; Scheduled appointments to optimize customer service while maximizing shop productivity and profitability per repair order.
&#•••••; Supervised 8 automotive technicians and service advisors, and ••••• gas bar staff.
&#•••••; Interviewed, selected, orientated, and trained new staff. Evaluated all personnel and managed progressive discipline including dismissals. Developed work schedules. Resolved varied staffing issues. Created employee incentive programs. Acted as a continual staff resource. Ensured staff compliance with Certigard Management Systems.
&#•••••; Procured parts, tools, and equipment. Negotiated with suppliers.
&#•••••; Managed inventory control of parts and assets.
&#•••••; Reviewed and analyzed financial statements. Set and monitored operating and sales budgets to ensure achievement of financial goals. Balanced daily sales transactions.
&#•••••; Resolved varied issues and made all operational decisions.
&#•••••; Established policies and procedures. Initiated and implemented marketing strategies.
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BIRCHWOOD CERTIGARD CAR REPAIR (••••• •••••), ROBLIN PARK GAS BAR (••••• •••••), WESTWOOD GAS BAR (••••• •••••), & MCPHILLIPS & NOTRE DAME GAS BAR (••••• •••••)
MULTI-SITE FRANCHISEE/MANAGER
&#•••••; Managed multiple gas bar locations while operating a full-service repair facility.
&#•••••; Performed identical duties to those at Westwood Certigard. Supervised a staff complement of ••••• at several sites.

CHANDLER DAKOTA CERTIGARD CAR REPAIR SHOP (••••• •••••)
SHOP FOREMAN
&#•••••; Oversaw service writing and technician operations while performing mechanical duties.
&#•••••; Supervised three automotive technicians and a service writer.
&#•••••; Assumed the owners management responsibilities during absences.

SNAP-ON TOOLS (••••• •••••)
FRANCHISEE/MANAGER/OUTSIDE SALES REPRESENTATIVE
&#•••••; Conducted sales calls to automotive service centres and fleet accounts, such as City of Winnipeg Transit Department, to promote a wide line of automotive tools and equipment.
&#•••••; Negotiated sales agreements with customers. Prepared sales reports for head office.
&#•••••; Managed inventory control, collections of outstanding accounts, and accounts payable/receivable.

GERRY GORDONS MAZDA (••••• •••••)
LICENSED AUTOMOTIVE TECHNICIAN

GREAT PLAINS HONDA (••••• •••••)
APPRENTICE AUTOMOTIVE TECHNICIAN

EDUCATION

&#•••••; Continual management training through Petro-Canada/Certigard, ••••• •••••
&#•••••; Red Seal Automotive Technician, •••••
&#•••••; MPIC Provincial Government Safety Certificate
&#•••••; MOPIA Ozone Depleting Certificate
&#•••••; Grade ••••• Diploma

PROFESSIONAL ACTIVITIES

&#•••••; Member of the Provincial Trades Apprenticeship Council (PTAC), ••••• ••••• Participated in advising the Province of Manitoba on required changes to the Automotive Apprenticeship Program.
&#•••••; Regional Representative, National Advisory Council (NAC) for Certigard, ••••• ••••• Represented ••••• automotive service centre locations in national meetings presenting dealer issues and initiatives. Served in strategic planning on national and local marketing campaigns. Piloted the Costar software at my site and provided recommendations for improvements prior to national rollout.
&#•••••; Regional Representative, Associate Leadership Team (ALT), ••••• ••••• Participated in strategic planning and issue resolution for national Petro-Canada opperations