Manager

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Charlottesville, VA •••••
•••••-home •••••-cell



Office Manager/Administrator/CFO: Piedmont Pediatrics, A Division of Anchor Healthcare, Charlottesville, VA •••••
7 providers, ••••• staff. After providing transcription services to the practice for a number of years, the practice required a change in management. With a background in management, the practice brought me into the office as manager. I hired a new transcriptionist to take over those duties.

I quickly learned each office position, the office operations were streamlined and organized, and an electronic medical records system was researched and purchased. This system was implemented in June of ••••• The office switched to electronic medical records, a new practice management system and brought all accounts receivable/billing in house from the Central Billing Office of Martha Jefferson Hospital. Worked with all commercial and state funded payers and software company to set up seamless electronic claims billing. Handle paper and electronic explanation of benefits and electronic funds transfers. Maintain a good working relationship with all insurance provider representatives to handle claims problems for proper and timely claims filing and reimbursements. Participated in commercial insurance contract negotiations.

Accounting - all accounts payable and receivable. All bookkeeping and deposits. QuickBooks. On-line bill pay and direct deposit of owners draws, estimated tax payments for all owners, work one on one with accountant. Budget and profit and loss monitoring and reporting. Production monitoring and reporting to owners. Owner compensation summary. Financing of EMR and acquired line of credit and manage same.

Human Resources - Handle all recruiting, screening and hiring. Make and carry out all disciplinary actions and facilitate promotions and terminations. Schedule and arrange all office events (recreational and educational). Conduct and participate in employee performance appraisals. Create and maintain personnel files and payroll administration.

Office Operations - Handle all mail. Create and maintain schedule, adjusting as needed to serve the patient and provider needs. Manage schedule for all events including medical staff meetings, section meetings, drug rep lunches, interoffice functions like monthly birthday lunches, etc. Provide back up for all positions. Process electronic billing/claims daily, monitoring reports generated from clearinghouse. Post payments from insurance carriers, monthly patient statements and collections. Handle all parent complaints to a satisfactory conclusion.

Handle purchasing of all supplies, equipment and furnishings. Negotiate all contracts for the office including advertising, telephone, computer and office services. All vaccine ordering and management. Work closely with nurses regarding medical supply and equipment needs and maintenance.

In-office IT person. Monitor servers and performance logs, manage interfaces with outside data sources. Work within software as needed making changes, installing upgrades, etc. (Allscripts, formerly A4 Healthmatics, electronic medical records and Ntierprise practice management system).

Owner: ••••• Transcription and Business Services, Inc. Charlottesville, VA •••••
Home based transcription services for MedScripts, a digital transcription service with the Veterans Administration Hospitals contract. Provided transcription for local medical practices, including but not limited to Greene Family Medicine, Albemarle Physical Therapy, Piedmont Pediatrics, Charlottesville Family Medicine.

Owner, ••••• Transcription and Business Services, Inc. Greenville, NC •••••
Owned, managed and trained an ••••• employee transcription service providing transcription for medical, hospital, legal and public service businesses.


Office Manager, Taft, Taft & Haigler, Law Firm, Greenville, NC •••••
Functioned as liaison between office staff of ••••• employees and Partners/Owners. Main focus of position included:

Human Resources - Handled all recruiting, screening and hiring. Made and carried out all disciplinary actions and facilitated promotions and terminations. Scheduled and arranged all office events (recreational and educational). Conducted and participated in employee performance appraisals. Created and maintained personnel files and payroll administration. Handled orientation and training of new employees.


Contractual and fixed asset management - Handled purchasing of all supplies, equipment and furnishings for all offices. Negotiated all contracts for the office including advertising, telephone, computer and office services. Oversaw and facilitated the construction of the Wilmington, NC office, as well as the addition of several satellite offices throughout NC.

Administrative Management - Maintenance of firm calendars, mail processing, accounts payable and receivable, trust accounting and payroll. Handled all insurance contracts/policies including health insurance, •••••K, disability, general liability, legal liability/malpractice for all offices, firm property holdings, etc. Managed all continuing legal education for the firm attorneys. Kept the attorneys up to date on new rules governing professional conduct. Organized and managed continuing legal education retreats abiding by all state mandated guidelines.

Medical Transcriptionist, Insurance Clerk, Medical Assistant, Lynn G. Borchert, M.D.,
Reproductive Endocrinologist, Greenville, NC •••••
Handled a variety of front office and patient care duties. Transcribed, filed all insurance claims, did follow up as needed for proper reimbursement of claims, paid bills, ordered supplies, scheduled office visits, tests/procedures, surgeries and kept lab and exam rooms stocked. Provided assistance with medical procedures and in office surgeries as well as assisting with patient care during the exam and visit with doctor. Responsible for autoclave/sterile procedures. Performed lab workups for all patients. Helped managed donor program. Provided patient education for upcoming procedures and surgeries.

Insurance Clerk, Greenville Womens Clinic, Greenville, NC •••••
Worked part time temporary filing insurance claims at night to catch up their billing and restart cash flow. Also handled inquiries from insurance companies about problem claims that were filed incorrectly or not at all and made necessary corrections required for proper reimbursements.

Medical Transcriptionist, East Carolina Neurology, Inc., Greenville, NC •••••
Main responsibility was transcription, but assisted with all phases of front and back office functions including but not limited to filing insurance, switchboard, accounts payable, payroll, office scheduling as well as scheduling of procedures and tests.

References

Thomas F. Taft, Taft, Taft and Haigler, •••••
Tammy Abeyounis-James, Taft, Taft and Haigler, •••••
William E. Brown, M.D., Physicians East-Greenville Womens Clinic, •••••
Carol Bullock, East Carolina Neurology, •••••
Michelle Morris, East Carolina University Human Resources, •••••
Lori Nease, Nease Personnel, •••••
Donna Bowling, ••••• (Lynn Borchert, M.D. office)
Donna Diaz, Administrator, Orange Family Physicians, •••••
Sheila Hoffman, Martha Jefferson Hospital, Physical Hospital Organization •••••
Tina McCann, Piedmont Pediatrics, •••••
Robert S. Michel, M.D., Piedmont Pediatrics, •••••