Self-initiated problem solver with the ability to apply creativity, ingenuity, and hands-on experience to complete complex projects. A results-oriented professional able to expedite solutions by exercising judgment within specifically defined practices. Possesses the aptitude to manage situational challenges and forward thinking to meet operational goals on a corporate and personal level. Ability to apply environmentally friendly practices, and cost effective procedures to projects and operations. A technically savvy team player with the proficiency and situational awareness to manage a wide variety of projects.
&#•••••; Property Management &#•••••; Project Leadership / Risk and Scope
&#•••••; Financial / Administrative Management &#•••••; Cross-Functional Team Leadership
&#•••••; Event Management &#•••••; Productivity and Efficiency Improvement
EAM Services, LLC Confidential Family•••••March ••••• February •••••
New York, Virginia, and New Zealand
Estate Management: Point of contact and team leader responsible for maintaining the orderly household operation and meticulous appearance of five properties. Tasks included maintaining and supervising all household and facility activities. Developed and monitored maintenance schedules to be performed at all residences. Supervised the development and maintenance of written household inventories including artwork, furniture, china, silver, linen, and glassware. Communicated with insurance agents as needed to provide updates, inventories and descriptions of personal property and household contents to ensure policy coverage. Coordinated the operation, purchasing, repairs, and routine maintenance checks required for all household and facility systems. Responsible for all security systems, and safety concerns at all properties. Sourced and coordinated all outside contractors and vendors. Continued the development of household manuals for residences. Coordinated the owners travel, accommodations, dining, and various functions and events.
&#•••••; Hands-on experience with a wide variety of sophisticated home systems, Crestron, LifeSize, audio/video, security and entry systems, HVAC, generators, irrigation, computer and network, solar and geothermal, pools and vehicles.
&#•••••; Managed and executed special projects (ex. events, parties and gifting.)
Project and Financial Management: Served as point of contact for review and final approval of all household bills, and employee expenses. Direct oversight of annual and multi-year budgeting, plus annual and multi-year plans for residences and extensive farming operations in New Zealand. Coordinated all construction and renovation projects, including selection of vendors. Negotiated construction and renovation projects including budgeting and securing bids, supervision and communication with owners regarding change orders. Interfaced with NY based Corporate and Home Offices, and New Zealand operation including frequent travel to all locations. Managed satellite administrative office in Virginia supporting all properties and international concerns. Managed and approved petty cash and credit card purchases by staff, and ensured proper documentation and submission of receipts. Worked with legal team to ensure all contracts and agreements were in the owners best interests. Observed local codes and ordinances, and obtained permits when required.
&#•••••; Direct administration and point person for an extensive $9M Upper East Side apartment renovation project. Reviewed and approved construction project payments.
&#•••••; Directed management of all activities and production for •••••+ acre New Zealand livestock and citrus operation, including supervision of $2M+ annual conservation and development projects.
&#•••••; Managed $•••••M office construction project in New Zealand.
&#•••••; Team leader in a wholesale juice-manufacturing project by retrofitting an existing facility into an automated pasteurizing and bottling operation. Managed the team in production development, and product compliance to meet FDA regulations.
&#•••••; Managed the final stages and sign-off of a $•••••M renovation project on Eastern Long Island.
&#•••••; Developed procedures for project bidding, budgets and approvals.
Staff Management: Responsible for ensuring staff were punctual and attended to their duties meeting required standards at all residences. Worked with staff members to set priorities for their specific position (daily, weekly, monthly, quarterly and annual duties.) Coordinated staff schedules, ensuring appropriate coverage at all times. Led weekly staff meetings and planning sessions. Approved staff vacations, and tracked vacation schedule. Advised staff of upcoming household activities and changes to household information. Conducted annual employee performance reviews. Made recommendations for any salary and/or bonus increases. Advised employees regarding procedures, work-related conflicts, disciplinary actions, and any policy changes in accordance with Employee Handbook. Identified and resolved potential employee problems, and conducted staff recruiting, hiring and dismissal as needed.
The Forbes Magazine Group, Forbes Inc. November ••••• March •••••
New York, New Jersey
Estate Management: Directly responsible for all aspects of the facilities management and operations of properties in New York and New Jersey. Ensured the seamless functioning of all building systems. Negotiated, prioritized, and supervised repairs and contracts within allotted times and budget, including facility repairs, renovations, construction, and maintenance projects. Maintained filing system of household records and updates to estate manuals. Hired, scheduled and supervised full and part time employees. Outsourced additional staff as needed. Managed and monitored staff time sheets and weekly payroll. Trained staff in proper protocol, operational objectives, and review of performance.
&#•••••; Hands-on experience with a wide variety of sophisticated home systems including Lutron, HVAC, IT, home theatre, electrical, computer, phone systems, plumbing, masonry, wine rooms and appliances
&#•••••; Completed numerous complex construction projects and renovations
&#•••••; Provided safekeeping and personally transported a wide variety of personal items and liaise with Curatorial Department for the inventory and care of extensive private collections.
&#•••••; Packaged items for shipment; arranged security and tracked inventory for art, furniture, wine, vehicles and other collections.
Vehicle Fleet Management - •••••+ vehicles
&#•••••; Managed the organizations operation and maintenance of corporate motor vehicles, Family personal vehicles, exotic car collection, and extensive motorcycle collection.
&#•••••; Supervised and hands-on of all maintenance, repairs, registrations, inspections, detailing, and transportation. Fabricated obsolete or unavailable parts
&#•••••; Oversaw DOT compliance/reporting as it relates to the fleet; developed and implemented vehicle and equipment preventive maintenance programs; managed fleet department budgets; developed and maintained outside vendor and service provider relationships.
Administrative Services / Operations: Point of contact for Corporate Office and Family for operations and planning. Managed operational bank and credit card accounts. Created and reviewed bi-weekly expense reports and annual budgets. Made payments to utilities, vendors, event expenses, contractors, and inventory for multiple households. Scheduled domestic and international flight and hotel accommodations, private aircraft and charters. Procured necessary documentation such as passports, visas, or other clearances.
&#•••••; Demonstrated a unique ability to develop promotional ideas in conjunction with the Advertising Department utilizing personal and corporate assets as effective marketing/sales tools.
&#•••••; Budgeted and managed all provisioning accounts and vendors for the daily entertainment operations aboard •••••foot corporate yacht.
&#•••••; Managed Estates administrative office, including office, clerical and support services, printing, mail, shipping, shopping, delivery distribution, negotiation and purchasing of personal and operational equipment, vehicles, and gifts.
&#•••••; Spearheaded LEED certification effort of NYC Corporate office.
&#•••••; Accompanied senior level executives and family during international and domestic travel.
Security: Directly responsible for developing security procedures. Managed operations, and directed corporate and private staff on all security measures. Responsibilities included hiring, directing, and scheduling security staff, and occasionally accompanying executives during travel.
&#•••••; Directed •••••hour police security at multiple locations.
&#•••••; Designed and supervised the installation of all security systems.
&#•••••; Managed repairs and upgrades to all systems, maintained hands-on contact with outside vendors.
Event Management: Spearheaded faultless planning and execution for a wide variety of special events and meetings including staffing, accommodations, vendor management, catering and menu planning. Worked in direct collaboration with clients, PR department and production crews to ensure a positive client experience, and maximize media exposure. Developed event budgets and negotiated all necessary contracts.
&#•••••; Developed and promoted the concept of the Ride and Drive, and personally directed over ••••• large test-drive events for most major automakers.
&#•••••; Directed hundreds of high profile motorcycle events for Forbes, and motorcycle industry clients, including transportation, accommodations, dining, and route planning for multi-day trips with clients.
&#•••••; Managed local political fund-raising events for two Presidential bids and events for several well-known politicians.
&#•••••; Supported and participated in all aspects of the owners international relation building trips, CEO Conferences, and other international events in over ••••• countries.
&#•••••; Loyal, diligent, resourceful, reliable, diplomatic, innovative, and organized
&#•••••; Financially astute, team player, goal oriented.
&#•••••; Technology minded in mechanical, electrical, and computer systems
&#•••••; FAA Licensed Commercial LTA Pilot
IBM PC / MAC: Microsoft Office products, Windows 7, XP, Quicken. Network, and Systems Diagnostics.