Manager

Email •••••


OBJECTIVE
To obtain a challenging position in a new field which will make use of my management, sales, and customer service abilities.

QUALIFICATIONS
Able to interact successfully with a wide variety of people in stressful
situations.
Proven record of sales and management ability
Strong competencies in administrative cash handling, and security
functions.

WORK HISTORY

February, •••••Present Store Manager, Whitehall Co. Jewellers
Oversaw daily operations of fine jewelry store with annual sales volume
of nearly $1 million.
Hired, disciplined, scheduled, and trained sales staff of 3 to 6
associates and an independent bench jeweler.
Performed administrative functions such as payroll, shipping and
receiving, establishing sales quotas for associates, inventory control and
security.
Responsible for meeting personal and store sales quotas on monthly and
yearly basis.

July, •••••February, ••••• Assistant Manager, Whitehall Co. Jewellers
Performed one-on-one sales presentations of fine jewelry with new and
existing customers.
Performed administrative functions such as payroll, shipping and
receiving, inventory control and security.
Responsible for meeting personal and store sales quotas on monthly and
yearly basis.
Presented and completed applications for store credit line.
Worked with independent bench jewelers in situations ranging from
quality assurance to billing.
Assisted in coordinating customer appointments for special events.
Provided customer service in situations ranging from calming dissatisfied
customers to placing special orders.


April, •••••July, ••••• Store Manager, Zales Jewelers
Oversaw daily operations of fine jewelry store with inventory of
$••••• million.
First store manager in key market to manage new store immediately after
completion of manager trainee program.
Hired, disciplined, scheduled, trained and terminated sales staff of 3 to 6
associates and an independent bench jeweler.
Performed administrative functions such as payroll, shipping and
receiving, establishing sales quotas for associates, inventory control and
security.
Responsible for meeting personal and store sales quotas on monthly and
yearly basis.

October, •••••April, ••••• Sales Associate, Zales Jewelers
Performed one-on-one sales presentations of fine jewelry with new and
existing customers.
Presented and completed applications for store credit line.
Provided customer service in situations ranging from calming dissatisfied
customers to placing special orders.

May, •••••June, ••••• Educateur Bancroft, Inc.
Directly supervised 8 adults with challenging behaviors in both residential
and vocational settings.
Assisted in developing behavioral plans, coordinating community outings,
and administering medications.
Assisted residents in daily living skills including meal planning and
preparation, household chores and personal hygiene.
Participated in certification courses for CPR and patient restraint.

EDUCATION
••••• Bachelor of Arts in Psychology earned at La Salle University,
Philadelphia, PA

COMPUTER SKILLS
Proficient in Windows •••••, Windows •••••, Store ••••• and CATS operating
systems
Skilled in applications such as Word, Excel, Works, America Online,
Outlook Express, Lotus Notes, Lotus, and Word Perfect

REFERENCES
Available upon request