Distinguished management career leading the planning, staffing, budgeting, technology and operations of organizations throughout the U.S. and abroad. Expert in cross-functional team building and leadership, multi-cultural communications, change management, organization development and quality/performance improvement. Traveled, lived and/or worked in more than ••••• countries worldwide.
COMP-PRO CONSULTING, El Paso, Texas••••• ••••• Present
Self-Employed IT Consultant
Provided seamless systems architecture and design for transportation organizations, apparel firms, shipyards, catalog call centers and instrumentation manufacturing.
Architected solutions for diverse systems integration for firms using fleet maintenance systems, billing systems, ERP, CRM, financial systems, telephony systems and LAN/WAN technology.
RELIANT ENERGY COMMUNICATIONS, INC., Houston, Texas •••••
Director IT Network Operations
Brought critically needed cooperation and discipline to the integration of the telecommunications business unit and the Internet Service Provider (INSYNC) business unit, a $••••• million investment by Reliant Energy for CLEC/Data offerings.
Instituted project planning, status reporting, and accountability; chaired status meetings; and upgraded relations between Operations, Systems and Marketing.
Integrated a $5 million CRM, OSS and billing system package to streamline operations and increase revenue.
EBASEONE CORPORATION, Houston, Texas••••• •••••
Director Network Operations and Applications Systems
Implemented a Purchasing, Receiving, Operations, and Payables systems utilizing disparate systems.
Reduced time-to-live client order cycle from four weeks to one, elevated billing and client site setup accuracy from •••••% to •••••%, increased staff productivity •••••%, and saved over $•••••,••••• annually in overpayments.
Designed and developed web-based applications for customer billing and B2B commerce.
ERNST & YOUNG , LLP, Dallas, Texas••••• •••••
Area Technology Project Manager
Hands on management of network operations centers construction, revisions of technology architecture, client support for new ventures internal and external.
Conducted numerous IT due diligence teams and reviews.
Multi-million dollar projects completed on-time under budget.
COMP-PRO CONSULTING, El Paso, Texas••••• •••••
Self-Employed IT Consultant
Engineered and implemented a call center for an up-scale telephone catalog marketing corporation, utilizing legacy IBM systems, off-the-shelf software and Novell networks to achieve rapid order recording, fulfillment and customer billing.
Architected and implemented a major shipbuilding and ship repair corporations Material and Parts Control systems which helped reduce obsolete inventory •••••% from $4 million down to $••••• million.
Implemented, in record time, a comprehensive network connectivity system upgrading the management operations of a $••••• million apparel business.
UNITED STATES Navy ••••• to •••••
Branch Chief / Commanding Officer / Executive Officer
Operations Officer / Logistics Officer / Safety Director
Fast-track career promotion through a series of increasingly responsible management positions leading large-scale operations worldwide. Last held the rank of Lieutenant Commander, rising from the enlisted ranks. Honored with numerous commendations and awards for outstanding leadership, general management and field operations:
Defense Meritorious Service Medal
Meritorious Unit Commendation
Navy Unit Commendations
Bronze Star w/V•••••Joint Service Commendation Medal
Presidential Service Medal
Humanitarian Service Medal
Combat Action Ribbon
Twenty years management experience in the strategic planning, staffing, budgeting, resource allocation and leadership of administrative, field, flight, maintenance, equipment, technology, training and logistics operations worldwide. Skilled policy-maker.
Direct and decisive leadership qualifications with particular strengths in planning, performance improvement, quality improvement and productivity gain.
Experienced in the start-up and leadership of new operations and organizations.
Human Resource Affairs & Team Leadership
Led teams of up to ••••• personnel with full responsibility for work assignments, scheduling, performance review, disciplinary action and long-term career planning/development/promotion.
Expert qualifications in evaluating personnel needs and developing responsive training programs.
Early career experience managing the audit and examination of personnel records to ensure regulatory compliance.
Budgeting & Financial Management
Administered up to $••••• million in annual budgets to support operations worldwide.
Expert in evaluating organizational funding requirements, preparing/leading formal budget presentations, allocating the distribution of funds, and managing complex financial analysis and reporting functions.
Extensive qualifications in the planning, development and leadership of occupational workplace, transportation and safety programs supporting operations throughout the U.S. and abroad.
Equally extensive qualifications in safety training program design and instruction.
Spearheaded the operational test, analysis and review of advanced navigational telecommunications and operating support systems to provide advanced performance and reliability.
Skills in networking, word processing, database and spreadsheet applications.
Planned, staffed, budgeted and directed transportation operations worldwide.
Directed planning and scheduling, operations, maintenance, training and instructor training programs.
Designated Warfare Officer with ••••• years of diverse assignments.
Three-year tenure as Instructor U.S. Naval Academy.
Project Coordination & Leadership
Planned and directed cooperative operations between the U.S., Kuwait, Saudi Arabia and United Kingdom through direct leadership of multinational teams.
Led joint efforts on behalf of the U.S. Government, U.S. embassies, Pentagon and State Department to facilitate emergency relief, assistance and humanitarian programs.
Strong communications, public speaking and senior-level presentation experience
Graduate, U.S. Naval War College, •••••
BS, University of Texas at El Paso, •••••
Graduate of numerous management and leadership training programs including the prestigious Navy Command & Staff College.
ADSL ATM Engineer Frame Relay Hubs LAN/WAN NetWare