Manager

OBJECTIVE
A challenging position that will utilize my extensive experience in Project Management, Telephone Switching Technology, Voice over Internet Protocol and Vendor Management.

SUMMARY
Extensive experience in the Telecommunications Industry, including internal Project Management Certification, extensive experience in switching, facilities, and Voice over IP.


EXPERIENCE

AT&T
Voice over IP Project Management/Test Planning
(8/••••• Present)

Coordinates the installation of 6 OC3 facilities from the Warrenville, IL test lab to establish the Middletown, NJ test lab.
Supervises the establishment of these facilities to the conclusion of the Installation.
Reports weekly progress to senior management via PowerPoint.
Participates in drafting system specifications.
Coordinates the training of the maintenance force.
Supervises the installation and acceptance testing of the Internet Protocol Network Border Element for the AT&T Voice over IP Network for both the Consumer and Business Networks.
Responsible for the coordination with the Operations Department and the timely dissemination of maintenance releases to the field. These vendor solutions were in response to problems found during the testing process.
Administers testing results, problem resolution and reports overall progress to Senior Management via project spreadsheets.
Negotiates the delivery of software fixes with the vendor and operations department.



5ESS Local Platform Project Management
(1/••••• 8/•••••)

Coordinated all software and hardware related projects for the Local 5ESS Switch Vehicle.
Negotiated vendor delivery schedules test data and software itself.
Managed projects to add new Hardware, including the Administrative Service Module (ASM), and the upgrade of the 5ESS Administrative Module.
Directed the ordering, installation and acceptance testing of a new 5ESS into the test lab in Warrenville Ill.
Managed two professionals engaged in software and hardware projects to support the 5ESS Switch Vehicle.
Developed project requirements and guidelines to ensure compliance with overall 5ESS switch warranty requirements as set forth by the manufacturer.
Established the specifications for ordering 5ESS Switch Equipment for the test lab in Warrenville, IL.
Directed the drafting of customer acceptance testing requirements and testing process.
Established project timelines and milestones via Microsoft Project.


5ESS Lead Technology Manager (7/••••• 1/•••••)

Managed a group of Technology Managers (TMs) responsible for 5ESS hardware and software releases.
Assessed the hardware and software projects for adherence to the Network Technology Development Quality Standards.
Directed the development of hardware and software features through the network technology development quality process from commitment to first field application.
Provided guidance to team members regarding the requirements of the Network Technology Development Quality Process.
Resolved issues related to project milestones and adherence to established quality standards.
Performed vendor evaluation based on established metrics in order to comply with the Network Technology Development Quality Standards.
Represented the Network Technology Development Organization at vendor forums in which vendor performance and quality issues were addressed.
Performed as the 5ESS Technology Management advisor to other AT&T Network Organizations.


Request for Service Customer Care Process Owner (•••••/••••• 7/•••••)

Customer Care Provisioning Manager for WorldNet Internet Service.
Established and improved the process for provisioning Customer Care service.
Developed and maintained the processes that will allow MIS to be provisioned in combination with other WorldNet Brand services.
Developed and maintained the M&Ps relative to the Customer Care Provisioning Process, as well as, Tools/Systems to be used by the Customer Care Provisioning Associates.
Created and maintained the methods and procedures relative to the MIS Provisioning Process, as well as, tools/systems to be used by the Customer Care Provisioning Associates.
Documented and created flow charts for the Customer Care provisioning process.
Trained the Customer Care Associates on this process.
Negotiated interface agreements with vendors.
Managed relationships with external and internal vendors.

Business Unit Interface to Consumer Services (6/••••• •••••/•••••)

Represented the quality requirements and other concerns of the NSD provisioning team to multiple business units.
Managed the provisioning process for internal clients.
Operated as the single point of contact for multiple business units.
Established process improvement objectives in the provisioning process.
Negotiated Network Quality metrics on behalf of the Consumer Business Unit.
Negotiated interface agreements with Network Provisioning on behalf of the Consumer Business Unit.

DCTN Capacity Management (5/••••• 6/•••••)

Coordinated project plans with Product Management
Tracked progress and adherence to quality standards via the use of control charts.
Developed business cases to justify capital expenditures for the coming year.
Developed and negotiated capital budget for the DCTN Service with the Marketing Organization who is financially responsible for the service.
Managed a capital budget of $••••• million for four consecutive years.
Planned and designed the installation of all Central Office equipment and facilities
Developed the quantities of equipment and facilities necessary to meet the Marketing forecast.
Procured all equipment for these central offices and managed the process through installation.
Created process requirements and product specifications for the 5ESS (Network Switch)
Evaluated the performance levels of products in use through their life cycle. Implemented replacements or improvements to ensure overall network reliability and efficiency
Developed and tracked Quality Metrics.
Implemented process improvements by adhering to the Quality process.



Capacity Manger - Private Switched Networks (6/••••• 5/•••••)

Supervisor - Service Costs and Rates (4/••••• - 6/•••••)

Supervisor - Accounts and Finance (•••••/••••• 4/•••••)

Communications Technician Private Line Services
(•••••/••••• •••••/•••••)


EDUCATION
••••• credits Queensborough Community College.
(9/••••• 6/•••••)

CERTIFICATION
Masters Certificate in Project Management.
(9/•••••)