Results driven semi: retired executive with a strong background in general management and operations. I possess an entrepreneurial spirit and extensive hands-on experience in every area of business. Respected team player and business partner with broad experience in labor relations, employee relations, personnel administration, training. Demonstrated ability to manage a large union and non-union workforce. •••••PENNSYLVANNIA LIQUOR CONTROL BOARD, Lewisburg , Pa. ••••• - ••••••••••Clerk ••••••••••Customer Service, cashier, stocking , inventroy, plan-a-grams, were part of my daily responsiblities but were not all inclusive of the total job requirement. ••••• •••••CVS PHARMACY, Lewisburg, Pa.••••• ••••• - ••••• •••••Supervisor•••••My primary tasks are to provide supervision, training, and guidance to a staff of ••••• Customer Service Associates and Pharmacy Technicans and to perform all general duties associated with managing the complete 2nd shift operations of the store. Secondary duties include; accounting and balancing cashier drawers and daily reciepts for deposit, stocking, inventory control, loss prevention, store appearance and store closing••••••••••CUMMINS ENGINE PLANT, Lakewood, New York ••••• ••••• - ••••••••••Production/Assembly •••••My employment was in the diesel engine assembly and final parts units. The duties assigned involved the assembly of various engine parts for several models of diesel engines built by Cummins. With the use of a variety of pneumatic, electric, and hand tools I affixed an array of final parts and components to the housing and engine blocks of appropriately ••••• engines per day on an assembly line.•••••THE JOSEPH STEVENS GROUP, INC., San Diego, California •••••
A $••••• million, nationwide travel and reservations call center that specializes in low cost airfares and full service travel accommodations.•••••Director, Administration•••••I provided a comprehensive array of support and services to the CEO. Managed staff functions including; Human Resources, Administration, Training, Customer Service and Call Center Operations. Supervised seven management direct reports.•••••Implemented first call resolution strategy in customer service to increase sales and reduce operational costs.
Facilitated employee development and training resulting in several promotions which created positive employee relations•••••TRANS WORLD AIRLINES, INC. Los Angeles, California •••••
Regional Manager, Labor Relations and Personnel Administration •••••Developed, implemented and provided interpretation and guidance to managers and line supervisors to ensure proper execution of and consistent compliance with corporate personnel policies and procedures. Administered, the airlines labor agreement with the International Association of Machinists and Aerospace Workers. Provided contractual interpretation, guidance and counseling to all departments within the Western Region, for 5,••••• employees in the regions ••••• cities.•••••Span of control encompassed presenting the companys case at the highest level of the internal grievance procedure; serving as counsel or board member at System Board of Adjustment arbitration hearings.•••••Career Related Experience:••••• Manager Aircraft Service/Warehouse
Regional Training Instructor•••••United States Air Force•••••Honorable Discharge