Manager

PROFESSIONAL •••••, Customer Relations/Marketing Manager January ••••• - Present

Responsible for maintaining customer database for •••••,••••• domestic and international customers
Engage, nourish, and develop relationships with online customers using various communication tools
Developed email blitz campaigns to engage customers and drive sales regarding new products
Developed best practices and customer service model to train support staff
Responsible for addressing customer concerns and questions in an effort to close & complete sales
Developed a first response model to win customers through unmatched online courtesy
Responsible for Maintaining home office, budget administration, & excellent time management
Developed several creative approaches to grow sales by joining several forums to create company buzz
Google Adwords Campaign Manager, reduced total Adwords budget •••••% using Analytics tools, and optimizing key words
Yahoo Search Engine Marketing Campaign Manager
Manages six person staff in India office, responsible for training, budget administration and presenting information from India office to the rest of the company.


Hardees Food Systems, General Manager, Carthage North Carolina March ••••• October •••••

Responsibilities include:

Overall day to day operation and P&L administration of a $•••••,••••• thousand dollar unit
Reaching sales goal for period and quarters. Have increased sales by •••••% since being assigned to the unit
Staff Development and Training
Identifying and Training Crew Training Coordinator
Implementation of manager training program
Food Safety program to include identification and control of potential hazards
Setting Daily sales goals for Shift Leaders to include daily plan of action to maximize bottom line profit
Coach and Direct shift leaders and team on $6 dollar service along with customer relations
Implemented model customer feedback system to alert staff of good behavior as well as identify challenges
Coach and Direct Shift leaders and team regarding cross training system to increase labor productivity
Training shift leaders and team in Cash control policies and inventory accounting procedures

Chick Fil-A, General Manager, Durham North Carolina Promoted June ••••• March •••••

Responsibilities included:

Overall day to day operation of a $••••• million dollar unit
P&L administration and management
Quick identification of trends
Implementation of manager training program
Food Safety program to include identification and control of potential hazards
Set Daily sales goals for managers to include season forecasting
Created model customer service training program to train team members
Created model customer feedback system to alert staff of good behavior as well as identify challenges
Implemented cross training system to increase labor productivity
Increased outside sales by •••••% by engaging and nourishing key community relationships










Chick Fil-A, Store Manager Durham, North Carolina, March •••••June •••••

Responsibilities include:

P & L (profit loss) management and reconciliation
Reaching daily goals for sales and labor productivity
Daily activities of a $2million dollar unit
Employee recruitment and training
Inventory control to include truck order, and reception
Customer service advocate and trainer

Structured Employment Economic Development Corporation (SEEDCO), Birmingham Southeast Regional Office, Program Manager, August •••••March •••••

Program Manager Responsibilities included assisting in all aspects of Seedcos community service programs and in the implementation of various community technology initiatives. Duties included providing substantial support to Seedcos capacity building initiatives with primary focus being the oversight and administration of two national AmeriCorps, and AmeriCorp*VISTA project •••••s totaling over ••••• million dollars.
As a cross-trained Program Manager, responsibilities afforded the opportunity to personally:


Design over ••••• events attended by national partners, •••••ees, and key University staff
Provide technical assistance to community development corporations in development of a technology strategy designed to support overall strategic plan
Provide Community Development Housing Organization (CHDO) technical assistance to twelve organizations throughout the Southeast.
Provide technical assistance to micro businesses and micro-enterprise incubators
Work as part of a team to provide technical assistance to community based organizations nationwide in all aspects of organizational development, with a particular focus on increasing organizational capacity
Assist in building relationships between Seedco, governmental and anchor institutions, and CBOs
Prepare reports to foundations, corporations and governmental agencies.
Provide Faith based organizations with Technical Assistance to assess federal dollars through DOL.
Acquired over $2million ••••• dollars for ••••• FBO (Faith based organizations) throughout the southeast
••••• reviewer for FBO/CBOs accessing Seedco loan fund/••••• financial tools
Deliver Technical Assistance to numerous FBO/CBOs consisting of organizational capacity building, board of directors training, fund development, project management, and financial management
Deliver several organizational capacity assessments by implementing a measurement, and management system

*The AmeriCorps Digital Divide operating sites recruit and train undergraduate and graduate students to serve as AmeriCorps members and place them in information technology projects at community-based organizations. The members help to implement and staff various IT initiatives, including Technology Skills Training Centers and GIS mapping projects.

The VISTA operating sites recruit community members to dedicate one year of full-time volunteer work to mobilize college and university students to implement IT projects at local community-based organizations.

AmeriCorps Sites ••••• VISTA Sites
Boricua College ••••• Alabama A&M University
Fayetteville State University ••••• Atlanta University Center, Inc.
Howard University ••••• Benedict College
Passaic Community College ••••• Florida A&M University
Pratt Institute ••••• North Carolina Central University
University of Memphis ••••• Bishop State Community College
University of Pennsylvania ••••• Jackson State University
•••••




AmeriCorps and AmeriCorps *VISTA Project Responsibilities included:

Overall program administration, technical assistance, programmatic training, and
Volunteer recruitment, assessment, and training
Monitoring individual project development and performance, assisting projects in meeting their work plan objectives through frequent intensive technical assistant site visits
Leading monthly conference calls with members to facilitate exchange of information, and best practices
Conducting technology related resource development
Preparation of quarterly program reports to Corporation for Community and National Service
Fundraising: raised $•••••,••••• to date as part of developing sustainability plans
Monitor and oversee spending against each program budget: AmeriCorps- $•••••million VISTA- $•••••,•••••
Develop and coordinate regional training for all members to include Volunteer retention
Designed & delivered training to Sub-•••••ees on the use of WBRS (web based reporting system)
Developed volunteer training and management best practice
Conducted board training utilizing Dr. Edward Debonos Six Hat training module

CHP International, South Regional Diversity Facilitator, July ••••• Present

CHP International is a national provider of training and technical assistance in the areas of human relations and diversity. As a Diversity Trainer/Facilitator Responsibilities include:

Designing customized diversity training for the staff of cross-stream programs in the national service network to include Americorps, VISTA, NCCC, and RSVP.


Designing customized diversity training for the staff of cross-stream programs in the national service network to include Americorps, VISTA, NCCC, and RSVP.
Preparing and facilitating workshops on supervising diverse teams, and building relationships with diverse communities
Assist in assessing organizations for cultural competency
Created electronic system to coordinate vendor and event management


AmeirCorps*VISTA Leader Historically Black Colleges and Universities Technology Initiative,
Structured Employment Economic Development Corporation (SEEDCO) June •••••July •••••

Responsible for providing leadership and technical assistance to all AmeriCorps VISTA members participating in SEEDCOs national HBCU Initiative, to include:

Aiding seven national sites recruit, and train student volunteers
Creating and facilitating cross communication between seven national sites to include the designing of an electronic newsletter, and monthly conference calls
Providing technical assistance in the area of project development and sustainability
Marketing program to potential partners















AmeriCorps*VISTA TEAMing for TECHnology, Triangle United Way, RTP August •••••August •••••

TEAMing for TECHnology is a national collaborative effort between IBM, United Way of America, and the Corporation for National and Community Service, which seeks to facilitate the fostering of community resources to aid community based organizations in increasing technological capacity.

AmeriCorps VISTA member Responsibilities included:

Recruiting and training volunteers from universities and local corporations
Engaging and assessing over ••••• community based organizations in Triangle area
Developed and implemented technology plans for Triangle Non Profit Organizations
Installed local area networks in non-profit communities with emphasis on youth programs
Provided support and troubleshooting for non profit organizations in the Triangle
Assisted in the development of a best practices tool kit for national sites
Trained non profit organizational staff in basic office software
Maintained inventory of all in-kind computer donations to the Triangle United Way

Technology Consultant Positions

Triangle United Way, Research Triangle Park, NC September-December •••••


Provided organizational technology assessment
Developed two-month action plan to implement migration to Windows •••••
Developed security policy and procedure manual
Designed a client database utilizing Filemaker Pro5 and Filemaker server software to encompass ••••• unrelated programs of service to provide six pre-written reports that provide information including: service hours, testing hours, and client demographics for governmental and private foundation reports.


National IBM TEAMing for TECHnology, IBM Executive Training Facility, Palisades NY January-June •••••


Provided technical assistance to ••••• TEAMing for TECHnology sites nationwide
Developed best practice resource guide utilized at all ••••• sites
Instructed Teaming for Technology National VISTA members utilizing training modules
Provided monthly evaluation assessment on each project site

North Carolina Conference of Congregational Churches- Burlington, NC Volunteer January-April •••••


Designed and conducted ••••• technological assessments for various member churches
Provided technical assistance to develop and implement individual church technology strategies
Designed, conducted, and facilitated ••••• one-day workshops to participating members with topic areas ranging from beginning computer use to managing a network.
Developed successful proposal which acquired funding to create three community technology centers














EDUCATION BACKGROUND

North Carolina State University, BS Degree, Computer Engineering, May •••••

Certifications:
ServSafe Food Management Professional Certification, August •••••

The National Development Council Certification, Professional Certification,
Economic Development Finance, May •••••

The National Development Council Certification, Professional Certification,
Community Development, October •••••

MCSE: NT •••••/•••••
A+
Network +

Technical Expertise

Extensive hardware knowledge: e.g., PCs, Laptops, Servers, Routers, Hubs, Printers, Network equipment
Operating Systems: Windows •••••x, •••••, •••••, ME, •••••, XP, NT Workstation, NT •••••, NT •••••, Netware •••••, Netware •••••, Linux, Unix, Macintosh
Office Software Packages: Microsoft Office •••••/•••••/•••••, •••••, •••••, XP; Excel, Access, Word, PowerPoint,
Lotus Notes Smart Suite
Database Applications: Access •••••, •••••, •••••, SQL •••••, •••••, •••••, MySQL
Mathematical Applications: SPSS, SAS
Programming Languages: ASP, PHP, HTML, DHTML, XML, CSS, Java Script, VB Script, VB, SQL, CGI, Perl,
Servers operating systems: NT •••••, Windows •••••, Advanced windows ••••• terminal server
Server applications: IIS •••••, •••••, Apache, SQL •••••, •••••, •••••
Internet Protocols: HTTP, FTP, Gopher, Telnet, NNTP, SMTP, DNS, RAS, SNMP, PPP, PTPP
Network Protocols: NWLink, NetBEUI, AppleTalk, DHCP, TCP/IP


CURRENT MEMBERSHIPS AND COMMUNITY INVOLVEMENTS
Adopt-A-Model Program, Mentor •••••Present
Big Brother Program •••••Present


Selected Accomplishments

Authored a full length novel and submitted to a publisher
Authored ••••• short stories having two published by the North Carolina Writers Association
Authored ••••• plus works of poetry having seven published

References available upon request