Manager

or •••••
Objective:
To help a progressive, growing organization achieve high standards of quality in delivery of education, training and development, management, marketing and promotions, promoting a synergistic team ethic and building a positive identity by drawing on proven abilities in leadership, motivation, direction, training and development, process improvement, organizational change, human resources, communication, administration, conceptualization, curriculum development, adult learning theory and presentation.
Experience:
St. Gregorys University
•••••/••••• to Present
Dept. Chair Marketing and Management for Division of Business Science/Faculty
Responsible for curriculum development, facilitation and delivery of all classroom materials in the Marketing, Management and Professional Developmental courses and areas of concentration within the framework of Business Education, Professional Development, Adult Continuing Education and General Education requirements. Responsible for business curriculum development for SGU-College for Working Adults, Tulsa.
Responsible for student program assessment, advising, career counseling and coordinated course scheduling.
Faculty sponsor/mentor to S.I.F.E. (Students in Free Enterprise) team organization. Acting secretary of Student Life Committee and member of other departmental, division, and school-wide committees.
Named ••••• ••••• school year Outstanding Faculty Member.
Southwestern Bell Telephone (SBC)
•••••/••••• to •••••/•••••/•••••
Manager Contract Administration
Responsible for administration and enforcement of SWB contracts dealing with contractors for buried drop.
Oversee all enforcement of and adherence to obligatory contractual parameters (i.e. quality reviews and inspections, penalty clause, billing procedures, inventories).
Responsible for all bill payment activities for contractors.
Conduct contractor training for quality, BDL database, and customer contact and all other associated training.
Analyzed contractor performance (i.e. quality defects, customer complaints and time to completion analysis).
Coordination with associated offices, monitoring SRN effects, customer complaints and investigations.

Southwestern Bell Telephone (SBC)
•••••/••••• - •••••/•••••
Manager Cable Repair
Responsible for the administration, supervision, and coordination of aerial, buried, underground, and fiber optic telephone facilities, two crews (••••• technicians), and daily activities for reparation.
Responsible for the protection of such assets, by interaction with facility contractors, locators, inter/intra-departmental contacts, included with administration of budgetary demands.
Responsible for the routine maintenance and rehabilitation of company facilities.
Southwestern Bell Telephone (SBC)
•••••/••••• - •••••/•••••
Manager Installation and Repair
Responsible for the administration, supervision and coordination of residence and business telephone facility installation, rearrangement, removal and/or repair. Includes repair of station inside wiring, drop and buried service wires, terminals, aerial and underground buried cable and pair gain systems.
Main responsibilities for the administration, supervision of ••••• technicians for the maintenance of the AIR PRESSURE SYSTEM on company facilities and the emergency restoration of fiber optic cable for the Oklahoma City Metropolitan area and the •••••/••••• area codes.
Southwestern Bell Telephone (SBC)
•••••/•••••/••••• - •••••/•••••
Revenue Manager (Billing/Collections); Marketing Manager; I/R OSP Customer Services Technician; Service Representative (Marketing)
Collect delinquent and final business and residential accounts through self-initiated telephone contact, written notices, and correspondence. Collection of high-risk accounts. Asset/Revenue protection by identifying and stopping fraudulent telephone subscription. Containing irate customers and taking over calls from other representatives in a supervisory capacity. Resolved problems with customer bills, claims, dishonored checks, etc. Research and handle lost, unidentified, or misapplied payments. Received eight customer commendations for exceptional service.
Directed and chaired district steering committee for PMEI. Facilitated policy formulation and implementation for district representing ••••• employees. Directed collaborative efforts of employee/management input for business plan activities. Coordinated and implemented company safety practices. Organized and planned safety awareness activities and seminars. Conducted monthly fire/safety inspections and bi-annual environmental reviews.
Perform installation, testing, and maintenance operations on pole line plant, cable sheath, conductors and terminations, service wire, carrier, power and telephone equipment and associated wiring; located and corrected faults in such equipment and wiring; remove and rearrange cross connections on cable plant and on distributing frames when required. Review and interpret work orders, circuit diagrams, and company practices. Use sophisticated test equipment, measuring devices, meters, in analyzing, adjusting, installing, wiring, repairing, maintaining, and testing communications services facilities and associated equipment. Coordinated with inter/intradepartmental employees to facilitate establishment of communication services. Established multi-line services in both business and residential facets. Received 8 customer commendations for excellent service.
Handled business transactions in connection with customers accounts, including telephone and correspondence contacts, collection, and service order work. Made arrangements for installation, removal, or change of telephone service and equipment. Handled customer complaints, discrepancies, requests, and inquiries. Assessed customer credit information regarding time extensions and payment adjustments. Investigated and resolved incorrect billing.
Received Best of the Best award by SBC for achieving over •••••% of sales objective for •••••
Conceptualization of promotional video for sales campaign of new product offering. Coordinated interdepartmental distribution for use in an informational, motivational, promotional capacity for sales representatives in five state area.
Education:
Oklahoma City University ••••• Masters of Business Administration, ••••• GPA
Oklahoma City University ••••• Bachelor of Science, Business, ••••• GPA
Personal:
Named ••••• ••••• school year Outstanding Faculty Member
Received Special "Distinguished Achievement Award" in Degree Program at Oklahoma City University
Member of the Alpha Chi National Collegiate Scholarship Honor Society
Sam Walton Fellow SIFE (Students In Free Enterprise)
•••••
Additional Information:
Skills:
Proficient in all Microsoft Office XP applications
Excel
Word
Access
Outlook
FrontPage
PowerPoint
SBC Proprietary Systems

References:

Dr. Mayda Shorney, Division Chair Business Science Division, St. Gregorys University, ••••• W. MacArthur, Shawnee, OK •••••, (•••••) •••••
Dr. Connie Farthing, Dept. Chair MIS, St. Gregorys University, ••••• W. MacArthur, Shawnee, OK •••••, (•••••) •••••
Dr. Ron Faulk, Dean of General Studies, St. Gregorys University, ••••• W. MacArthur, Shawnee, OK •••••, (•••••) •••••