Operations Manager, Project Management, Sales, Customer Relations
Technical background with proven success in management, training and sales within a Fortune ••••• transportation corporation.
Sales background with upward mobility track record. Talented organizer and problem solver, able to plan, prioritize and
delegate to meet deadlines. Proven ability to manage and motivate team efforts. Highly adaptable to a variety of situations.
Possess excellent organizational, interpersonal and communication skills across multi-levels within an organization. Motivated,
reliable, confident, detail-oriented and committed to professional excellence.
Key Skil ls
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Report & Document Preparation
Spreadsheet & Database Creation
Bookkeeping & Payroll
Meeting & Event Planning
Quality Truck Co. / Small Business Owner •••••current
Vehicle Sales and Asset Management Consulting
Provided asset management, fleet management consultation, appraisal services, purchasing and sales of commercial trucks and
equipment to large fleets and dealerships.
Results: Developed a nationwide network of dealer contacts providing brokerage type services for acquisition of wholesale
trucks and equipment, increasing sales revenue in excess of •••••% annually. Steadily increased fleet management consultation
opportunities with fleet owners resulting in additional sales opportunities.
Operations Manager, ••••• to 4/•••••
Complete office responsibilities including management of personnel, payroll, and all administration.
Results: Opened new Jacksonville office, and obtained company top ••••• revenue of $1,•••••,••••• by ••••• Hired, trained, and
maintained ••••• craftsmen with expertise in electrical, plumbing, carpentry, painting, flooring, remodeling, and most home
remodeling and repair projects.
Team Vehicle Sales
Vehicle Sales Center Manager
Sales Center Manager of Charlotte, Atlanta, and Tampa locations for a multi-location start up organization, providing sales and
management experience as required to make each location profitable.
Results: Initiated Charlotte, NC startup location, then hired and trained new manager to run successful operation. Unit sales
increased •••••% annually. Took over Atlanta, GA location, and hired & trained successful manager to manage location
increasing sales over •••••%. Received assignment and relocation to Tampa, FL location in 9/••••• to upgrade revenue and profits
during the declining economy, obtaining a •••••% increase in unit sales.
Ryder System, Inc.
Vehicle Sales Center Manager, multiple Management positions nationwide
Vehicle Sales Center Manager of Jacksonville, FL.
Results: Increased Sales by more than •••••% annually from ••••• Entered nationwide top 3 in export sales in 2nd year,
and maintained company top ••••• ranking, selling over ••••• vehicles per month.
D A R Y L W H A W T H O R N E
•••••reet, Winfield, KS ••••• ? ••••• ? •••••
Ryder System, Inc.
Implementation Project Coordinator/Trainer ••••• •••••
Shared Service Center Administration Migration Project (SSC)
Strategic Asset Management (SAM) Project
? Efficiently managed the transition and migration of all accounting data pertaining to the major restructuring
and downsizing project of ••••• district administrative offices into the SSC, ranging in size from $•••••M to $•••••M.
? Developed, revised and edited the Project Plan and Work Breakdown Structure for the SSC Implementation
? Created and improved data preparation used to transition all accounting and contractual information for a
nationwide consolidation of ••••• locations to one central company location.
? Trained executives, both in groups of ••••• and individually, throughout the country on industry specialized
fleet management software (SAM). Follow-up one-on-one reinforcement training was utilized for more in-
? Established First Level Support Help Desk for asset management software program.
? Fully trained personnel with all technical & accounting functions of software program.
District Rental Manager •••••
? Progressive positions from Tulsa, OK, to Denver, CO through company top ••••• aggregate results. Increased
Tulsa revenues from $•••••,••••• to $1,•••••,••••• annually.
? Promoted to District Commercial Rental Manager, increasing revenues and profits in excess of •••••% annually
through ••••• Obtained expert fleet management status through multiple training seminars.
? Attended ••••• National Sales Contest Winners trip to Ixtapa, Mexico after achieving company top ••••• results.
Wichita State University
Lotus Notes 3 Executrain
Project Workbench Miami Univ.
Microsoft Office Executrain
Managerial EEO/ADA Compliance Training Workshop - RTS
Customer Relations Skills & Strategies
Management Front Line Leadership
Insurance I & II Ryder Instructional Program
Dale Carnegie - Dale Carnegie Course: Effective Communications & Human Relations/Skills for Success
Property & Casualty Insurance training NC license obtained