Manager

Operations Manager, Project Management, Sales, Customer Relations



Technical background with proven success in management, training and sales within a Fortune ••••• transportation corporation.

Sales background with upward mobility track record. Talented organizer and problem solver, able to plan, prioritize and

delegate to meet deadlines. Proven ability to manage and motivate team efforts. Highly adaptable to a variety of situations.



Possess excellent organizational, interpersonal and communication skills across multi-levels within an organization. Motivated,

reliable, confident, detail-oriented and committed to professional excellence.



Key Skil ls



Office Management



Teambuilding & Supervision



Staff Development & Training



Policies & Procedures Manuals



Report & Document Preparation



Spreadsheet & Database Creation



Accounts Payable/Receivable



Bookkeeping & Payroll



Records Management



Meeting & Event Planning



Inventory Management



Expense Reduction



Experience



Quality Truck Co. / Small Business Owner •••••current



Vehicle Sales and Asset Management Consulting

Provided asset management, fleet management consultation, appraisal services, purchasing and sales of commercial trucks and

equipment to large fleets and dealerships.

Results: Developed a nationwide network of dealer contacts providing brokerage type services for acquisition of wholesale

trucks and equipment, increasing sales revenue in excess of •••••% annually. Steadily increased fleet management consultation

opportunities with fleet owners resulting in additional sales opportunities.



Handyman Connection





•••••



Operations Manager, ••••• to 4/•••••

Complete office responsibilities including management of personnel, payroll, and all administration.

Results: Opened new Jacksonville office, and obtained company top ••••• revenue of $1,•••••,••••• by ••••• Hired, trained, and

maintained ••••• craftsmen with expertise in electrical, plumbing, carpentry, painting, flooring, remodeling, and most home

remodeling and repair projects.



Team Vehicle Sales





•••••



Vehicle Sales Center Manager

Sales Center Manager of Charlotte, Atlanta, and Tampa locations for a multi-location start up organization, providing sales and



management experience as required to make each location profitable.

Results: Initiated Charlotte, NC startup location, then hired and trained new manager to run successful operation. Unit sales

increased •••••% annually. Took over Atlanta, GA location, and hired & trained successful manager to manage location

increasing sales over •••••%. Received assignment and relocation to Tampa, FL location in 9/••••• to upgrade revenue and profits

during the declining economy, obtaining a •••••% increase in unit sales.



Ryder System, Inc.





•••••



Vehicle Sales Center Manager, multiple Management positions nationwide



Vehicle Sales Center Manager of Jacksonville, FL.

Results: Increased Sales by more than •••••% annually from ••••• Entered nationwide top 3 in export sales in 2nd year,

and maintained company top ••••• ranking, selling over ••••• vehicles per month.







D A R Y L W H A W T H O R N E



•••••reet, Winfield, KS ••••• ? ••••• ? •••••

















Ryder System, Inc.





Continued





Implementation Project Coordinator/Trainer ••••• •••••

Projects:



Shared Service Center Administration Migration Project (SSC)

Strategic Asset Management (SAM) Project



? Efficiently managed the transition and migration of all accounting data pertaining to the major restructuring

and downsizing project of ••••• district administrative offices into the SSC, ranging in size from $•••••M to $•••••M.



? Developed, revised and edited the Project Plan and Work Breakdown Structure for the SSC Implementation

team.



? Created and improved data preparation used to transition all accounting and contractual information for a

nationwide consolidation of ••••• locations to one central company location.



? Trained executives, both in groups of ••••• and individually, throughout the country on industry specialized

fleet management software (SAM). Follow-up one-on-one reinforcement training was utilized for more in-



depth coverage.



? Established First Level Support Help Desk for asset management software program.

? Fully trained personnel with all technical & accounting functions of software program.





District Rental Manager •••••



? Progressive positions from Tulsa, OK, to Denver, CO through company top ••••• aggregate results. Increased

Tulsa revenues from $•••••,••••• to $1,•••••,••••• annually.



? Promoted to District Commercial Rental Manager, increasing revenues and profits in excess of •••••% annually

through ••••• Obtained expert fleet management status through multiple training seminars.



? Attended ••••• National Sales Contest Winners trip to Ixtapa, Mexico after achieving company top ••••• results.













Education



Wichita State University



Business Administration







PROFESSIONAL TRAINING



Lotus Notes 3 Executrain

QuickBooks



Project Workbench Miami Univ.

Microsoft Office Executrain

Managerial EEO/ADA Compliance Training Workshop - RTS

Train-The-Trainer Works

Customer Relations Skills & Strategies

Management Front Line Leadership

Insurance I & II Ryder Instructional Program

Dale Carnegie - Dale Carnegie Course: Effective Communications & Human Relations/Skills for Success



Property & Casualty Insurance training NC license obtained