CLIENT RELATIONS/MARKETING SPECIALIST
Over five years of domestic and international experience focused on:
Client/Vendor Relations Contract/Bid Preparation Price Negotiations
Market Analyses Profit Margins Financial/Sales Reports
GSA Contracts Presentations Pocket Price Leakage
Native Proficiency: English, Balkan Dialects: Croatian, Serbian, Bosnian
Conversational: Russian and Polish
PROFILE OF QUALIFICATIONS
Communicate and negotiate with a multi-cultural client/vendor base by phone, site visit or written correspondence.
Establish professional relations and networks, within a global environment, through open communication and establishing relationships built on quality, service and trust.
Negotiate prices and long-term contracts with clients in more than ••••• countries and the US government.
Develop product prices though market research, material/labor costs and profit margin goals.
Create procedures and best practices for pricing strategies to stimulate long-term growth.
Prepare detailed financial charts/graphs, prices, cost ratios, written communication, presentations and business reports using JD Edwards pricing and Microsoft Offices software.
GIELOW PICKLES, INC., LEXINGTON, MI ••••• to Present
Leading pickle manufacturer for US and Canada
Oversee the documentation of marketing programs established between the company and
its customers regarding problems or issues with shipments and product quality. Track existing
marketing programs for each customer. Analyze bill-back document for accuracy and alignment
with established programs. Develop, maintain and update electronic database.
Resolve billing disputes, involved in collections of debit notes. Establish customer price sheet and quotes.
Perform monthly and quarterly marketing reports for customers, and complete brokerage reports; perform customer and sales analysis and forecasting.
Perform year-end reconciliation of marketing expenditures.
Manage Gielow Pickles, Inc. website, create promotional brochures and flyers.
••••• ••••• •••••
GRAVOGRAPH NEW HERMES, Atlanta, GA ••••• to •••••
A company specializing in engraving systems and products for a global market.
Pricing Analyst, Marketing
Reviewed and researched global markets, in over ••••• countries, to determine customer-engraving needs. Oversaw and approved client contracts and prices to support an eight person sales team. Projected future product demand and developed a competitive pricing strategy. Prepared bids and selected vendors based on quality and price. Participated in Kaisen meetings to maximize efficiency in pricing procedures for improved client relations.
Directly responsible for managing the GSA accounts portfolio valued at more than $3 million in annual sales.
Significantly reduced Pocket Pricing Leakage by researching causes and implementing and recommending changes. Additionally, added an array of tracking and financial reports for senior management to prevent future pricing losses.
Recognized by management for improved profits. Able to develop a strong relationship of respect with the sales team to more effectively create a successful pricing strategy.
STANIC T.E.A.M., Zagreb, Croatia ••••• to •••••
A major international importer/exporter of sporting goods equipment.
Worked with vendors to supply major chain stores with sporting goods equipment. Prepare bids and select suppliers. Met with chain store management to determine their needs, establish relations and sell products. Involved in both vendor and client public relations activities to include meetings, dinners and entertainment, Forecasted projected sales and growth both short and long term based on historical sales data, competition and market trends.
Served as primary correspondent for suppliers from Italy, Austria and China because of an ability to relate and build trust.
Managed Key clients with steadily increasing sales to continually surpass sales goals.
Worked as an interpreter and document translator for senior management, English/Croatian.
BLUE WATER DEVELOPMENT HOUSING, INC., Marysville, MI ••••• to •••••
BAKER COLLEGE, Port Huron, MI
Bachelor of Arts: International Business
Associate of Arts: Marketing