Dynamic, dedicated and versatile management professional with educational credentials in hotel/restaurant management, over 8 years of experience in the hospitality industry and a distinguished career directing the daily operations of complex organizations in an intensely demanding and fast-paced military environment. Creative problem solver, multitasker and critical thinker, with excellent time management abilities. Superb interpersonal, communication and collaborative teamwork skills with all levels of customers, staff, vendors and management. Proven leader and mentor in motivating productive cross-functional teams. Focused decision-maker, adept at managing priorities and committed to delivering superior customer service.
Hotel & Restaurant Management Operations & Project Management Food & Beverage
Logistics Reservations & Scheduling Human Resource Management Budgets & Cost Control Quality & Safety Assurance Purchasing & Inventory Control Standards/Regulatory Compliance Policy/Procedure Development & Enforcement Process Improvement Strategic Planning
Collaborative Teamwork Team Leadership, Training & Motivation Staff Development & Mentoring
Confidentiality Negotiation & Issue Resolution Customer Service, Satisfaction & Retention
UNITED STATES AIR FORCE ••••• TO •••••
Senior Non-Commissioned Officer in Charge (NCOIC), Public Health / Medical Operations Squadron Superintendent, Great Falls, Montana ••••• to •••••
Senior NCOIC, Aerospace Medical Squadron, Washington, DC ••••• to •••••
Directed scheduling, records/report maintenance, human resource management and budget/inventory control. Supervised, trained, and mentored a staff of up to •••••, including physicians, technicians and other military and civilian personnel. Oversaw the provision of supplies, shelter, clothing, equipment, discipline, recognition and personal/financial/morale support. Managed annual budgets exceeding $1M. Developed and delivered a wide range of public health programs and activities, both for military personnel and the local community. Investigated disease outbreaks, collected data and reported trends. Enforced all policies, operating procedures and regulations. Ensured outstanding customer service and resolved problems/issues as they arose.
Achieved the ••••• Public Health Senior Manager of the Year award.
Earned Senior NCO of the Quarter awards each year from ••••• to •••••
Elected Public Health Career Field Manager for 5 bases, administering a budget of over $•••••M.
FAIRFIELD INN BY MARRIOTT, Great Falls, Montana ••••• to •••••
RESIDENCE INN BY MARRIOTT, Washington, DC ••••• to •••••
Front Desk Clerk/Night Auditor
Managed all front desk operations, including guest registration, phone inquiries, records maintenance, payment processing, customer requests and problem resolution. Performed all end of the day activities and night audits. Ensured the highest level of customer satisfaction and compliance with all company policies and procedures, including confidentiality and safety requirements.
Consistently recognized by staff, management and guests for outstanding performance and superior customer service.
Earned the ••••• Employee of the Quarter Award for providing each customer with an excellent overall experience.
Associate in Culinary Arts (in progress)
Arts Institute of America, Washington, DC
Diploma, Hotel & Restaurant Management
Stratford Career Institute, Saint Albans, Vermont
Associate in Applied Science, Allied Health
Community College of the Air Force
Microsoft Office (Word, Excel & PowerPoint), Microsoft Publisher,
MARSHA (Marriot Hotel Reservation Software, Electronic Medical Record Software
HIPPA, Patient Advocate, CHCS (Composite Health Care System), CPR,
Medical Terminology, Basic Coding, ORM