Medical Office Receptionist

OBJECTIVE: To obtain a responsible position where I can utilize the years of experience I have acquired in customer/patient service and clerical duties.

EXPERIENCE:

June ••••• - August ••••• Gastroenterology Associates, Bettendorf IA. •••••
•••••Insurance Department/ Front Desk

* Greet and check-in patients
•••••* Data entry - patient demographics and insurance information
•••••* Prepare charts daily for physician appointments
•••••* Cash receipts and bank deposits
* Closed cash receipts for co-pays and ran settlement report for
credit card entries
* Help out insurance department when needed - post personal pays;
attach EOBs to secondary HCFAs and UB•••••s, look up missing
tickets
* Called and confirmed eligibility for Medicaid patients
* Called patients for reminder appointments
* Patient accounts; answer billing and insurance questions
* Collections of patient past due accounts
* Post personal pays for Gastroenterology and the Endoscopy
Center
* Prepare daily deposits
* Trained on Hospital Dr. cards
* Responsible for training co-workers on front desk duties

August ••••• - May ••••• Cardiovascular Medicine, P.C.; Davenport, IA
Health Information Management/Switchboard Operator

* Triage calls daily on multi-line phone system.
* Scheduled daily appointments and patient consultations using
Medical Manager and Next-Gen Software programs
* Prepare charts for daily physician appointments
* Locate labs and test results needed through computer record
scanning and contacting various health facilities
* Obtain new patient records and accurately document information
* Learned EMR paperless charting
••••• Sedona Group/John Deere Health, Moline, IL
Data Entry

* Mail Room
* Vertex medical claims
* Prepped and batched medical and dental claims for scanning



••••• Hy-Vee Inc.; Milan, IL

*Ran series of readings for bookkeepers
* Counted down cash registers
* Encoded and batch checks
* Program registers daily with new security numbers
* Cashier
* Took customer calls; customer service
* Counted vendor coupons
* Organized for next days business

EDUCATION:

Black Hawk College; Moline, IL
Clerical Business Information

* Office Accounting
* Interpersonal Communications
* Computer Courses
* Received Certificates


Proficient in and can work independently with the following:

* Multi-line telephone system
* Misys Tiger
* Microsoft Word
* Medical Manager

•••••