Medical Records Clerk

Objective

To secure a position with flexible hours
where I may continue to use and develop my organizational, creative, and analytical abilities.

Profile

Detail-oriented professional with strong communication, analytical, and organizational skills
Talent for quickly mastering processes, procedures, applications, and technology
Work well independently as well as on a team
Forward-thinking with creative problem-solving ability

Education

Nursing Major, Kennesaw State University, Kennesaw, GA

Bachelor of Science, Communication/Fine Arts, Bradley University, Peoria, IL

Professional Experience

CONTRACT POSITION - Documentation Writer
Synchrologic, Inc., Alpharetta, GA
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Branded documentation for Synchrologic customer
Assisted with completion of other software documentation
Software: FrameMaker, RoboHelp, PhotoShop, Visio, Adobe Acrobat, HTML, Synchrologic Suite, Word, Excel

Documentation Writer
Synchrologic, Inc., Alpharetta, GA
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Created and updated installation, system administration, and certifications documentation
Developed and updated online documentation
Created and tested Adobe Acrobat (PDF) files
Managed internal document review process
Prepared documentation for localization
Software: FrameMaker, RoboHelp, PhotoShop, Visio, Adobe Acrobat, HTML, Vantive, Synchrologic Suite, Word, Excel

Technical Support Specialist
Stibo Catalog, Kennesaw, GA
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Conducted system training for end users
Set up relational databases for clients and demonstrations
Investigated database errors and provided documentation to developers
Advised on data structure for product database and recommended system operating improvements
Provided support for customers, business partners, and online international customers
Software: Quark, Access, FrameMaker, Telnet, SQL Navigator, Basic SQL and Unix commands, Crystal Reports, SupportLogix, PhotoShop, Dreamweaver, Adobe Acrobat, HTML, Word, Excel

Lead Database Operator
Stibo Catalog, Kennesaw, GA
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Provided database and layout program training
Created, modified, and edited end-user documentation
Established data entry standards for Oracle-based relational database
Managed relational database conversions
Managed problem identification, tracking, and resolution
Software: Access, Telnet, Basic SQL and Unix commands, Lotus Notes, HTML, Word, Excel