OBJECTIVE: Employment in Radiology Pre-certification, Medical Coding, Patient Access Representative.
QUALIFICATIONS: •••••+ years in Customer Service field doing radiology pre-certifications/ notifications, medical coding, credit card management, billing, collections, appointment setting, leadership, training, coaching, monitoring, research and general office support. I am an excellent listener with the ability to recognize actual problems and work with callers to develop solutions while working independently or in a team environment.
STRENGTHS: Motivated, self-starter, focused, conscientious, compassionate, able to work alone or with very little supervision, analytical, multi-task, excellent customer relations: able to establish and maintain effective relationships using professional communication and strong empathy skills. Friendly, caring, positive, patient, innovative, professional in work habits, appearance, organized, punctual and careful to follow all company guidelines, rules and regulations. Knowledge of healthcare industry: medical terminology and anatomy.
•••••/•••••/•••••••••• HealthHelp, LLC•••••Katy, TX
CLIENT SERVICE REPRESENTATIVE
Intake calls from medical personnel at ordering physicians office and certain facilities to provide authorization or notification numbers for advanced radiology, radiation therapy, and cardiology while providing service to various contracted insurance companies.
Completely verify patient demographic information and eligibility status.
Ask scripted clinical questions and enter answers in custom software program.
Provide procedure (cpt) and diagnosis codes (icd 9).
Utilizing all available resources and thorough research, escalate calls to clinical nurses for further evaluation when needed.
Assist with finding cost-effective and participating facilities for patient convenience.
Advise callers of alternate methods for initiating procedures.
Assist in training and motivating new employees.
Accurate and detailed documentation of call.
•••••/•••••/•••••••••• Postmark, DMS, LP••••• Katy, TX
APPOINTMENT SETTER, LEAD, SALES
Assisted owners, computer and telephone experts in opening call center. Effectively supervise, coach, train, motivate and monitor other personnel.
Use specific software to make outbound calls to senior citizens across the United States to set appointments for meetings with Financial Advisors in their area.
Successful at making the seniors comfortable with having a stranger in their home to discuss personal and private information.
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Use Mapquest to verify and provide precise directions to the Advisors.
Write scripts for seniors awareness of Advisors presentation.
Thorough and accurate documentation of conversations.
Successful sales of AppointmentZ program to Advisors.
Excellent feedback from Advisors for my assistance making their visits positive.
•••••/•••••/•••••••••• Citi Group•••••Houston, TX
CUSTOMER SERVICE & SALES
Intake calls to resolve concerns and issues of credit card holders of various oil and gas companies.
Verify customer demographics and passwords.
Research and resolve problems with billing, misapplied payments, over the limit issues and denials at the pump.
Use custom software to explain account, authorize purchases, issue/cancel credit cards, intake applications, close accounts, provide credit line increases/decreases and name changes.
Collections, process and post payments.
Research fraudulent accounts and assist in fraud prevention.
Maintain excellent composure and patience with upset callers.
Knowledge of when to escalate calls to supervisor.
Successful cross-sell of benefits, products and services.
Accurate, thorough and precise documentation of calls.
Recognized for my positive and friendly attitude.
Real Estate and Business Courses•••••Houston, TX
San Jacinto College South•••••Houston, TX
Mayde Creek High School•••••Katy, TX
College of the Mainland••••• LaMarque, TX•••••
LICENSES & CERTIFICATIONS
Texas Real Estate License, Coding & Billing, Customer Service, Property Management, Appraisal•••••